Please enable JavaScript to view the comments powered by Disqus. 7 Simple Steps to Implement ITIL in your Organization





7 Simple Steps to Implement ITIL® and Drive Organizational Transformation

Manish Rathi

Manish Rathi

Last updated 24/05/2023

7 Simple Steps to Implement ITIL® and Drive Organizational Transformation

Implementing ITIL (Information Technology Infrastructure Library) involves a structured approach to adopting and adapting ITIL best practices within an organization.

How to Implement ITIL in 7 Easy Steps:


1. Building Capability, Understand ITIL and go for Foundation Certification:

If you want to implement ITIL methodology in your organization or become a ITIL implementer in your current organization then first you have to understand the ITIL methodology or process and its concepts, best practices. It is always recommended to attend ITIL foundation training than only certification. As in training lot of practical examples are covered along with theory.

Training is usually delivered by industry expert trainers who have more than 20 – 25 years of experience under their belt, and they share best practices, actual case studies, real life example

2. Do a Gap analysis and Identify the quick wins (Remember 80:20 rule)

The basics of Gap analysis are the doing comparison between the actual performance and the potential or desired performance and if the actual performance is lower than desired performance cause has to be identified e.g investment, manpower, technology investment.

Pareto analysis technique is very effective here. The 80:20 rule states that 20 percent of the inputs or activities are responsible for 80 percent of the outcomes or results. By doing gap analysis and applying 80:20 rule you can find the root cause to your low performance and find fix to solve these issues.

3. Get Buy in from the management and design or tailor the processes:

A management buy is about agreeing to support something or accepting a decision(to Tailor the process) or action as something you could be a part of.

Process Tailoring:

“One Size Fits All” doesn’t always fit

As best practices for one might not be best for another, thus they have to be tailored whenever you want to implement them in different environment (organizations)

Triggers for Tailoring:

  • Organizations Experience
  • Environment
  • Industry being catered to
  • The Kind of Service/Process being delivered

 The following are some typical examples of process tailoring:

  • Adding/removing Process activities and tasks
  • Changing milestones, and outputs that would be made available at each milestone
  • Responsibilities for review and approval (a RACI table is often useful)
  • Detailed procedures for reporting progress, performing measurements, managing requirements, managing change requests, etc.

4. Spread awareness and communicate the change:

If you are changing/tailoring the processes or adding modifying the process then Communication plays important role. Communication would be used for creating user awareness for the changes enabling wide use and acceptance of the updated/tailored processes.

5. Implement and monitor the change:

If all the procedure mentioned above performs accurately then you have to implement the changes and monitor the performance but while monitoring you have to concentrate on the new changes you have made. Because this might be your performance enhancer or performance degrader.

6. Optimization and Improvements

After successfully achieving the desired performance Constant monitoring of process and outcome is required for to finding new improvement opportunities As Sky is the Limit.

7. Deliver Value for customer delight

By optimizing resources and processes to deliver the right product or right service to the customer by delivering Best in class solutions to provide value for customer’s investment

Remember, ITIL implementation is not a one-time activity but an ongoing journey of continual improvement. It requires commitment, dedication, and collaboration from all levels of the organization to achieve the desired outcomes and maximize the benefits of ITIL.

Topic Related Post

5 Key Challenges in Multi-Vendor Management and How SIAM Can Help?
SIAM in the Cloud Navigating the Challenges and Opportunities
Immediate Benefits of Implementing ITIL4 Foundation Practices

About Author

Manish has more than 13 yrs of experience in IT Industry and has worked as ITIL Head with expertise in the areas like Enterprise IT Transformation, ITSM, SIAM, Blockchain.



* Your personal details are for internal use only and will remain confidential.


Upcoming Events


Every Weekend


Every Weekend


Every Weekend


Every Weekend

Topic Related

Take Simple Quiz and Get Discount Upto 50%

Popular Certifications

AWS Solution Architect Associates
SIAM Professional Training & Certification
ITIL® 4 Foundation Certification
DevOps Foundation By DOI
Certified DevOps Developer
PRINCE2® Foundation & Practitioner
ITIL® 4 Managing Professional Course
Certified DevOps Engineer
DevOps Practitioner + Agile Scrum Master
ISO Lead Auditor Combo Certification
Microsoft Azure Administrator AZ-104
Digital Transformation Officer
Certified Full Stack Data Scientist
Microsoft Azure DevOps Engineer
OCM Foundation
SRE Practitioner
Professional Scrum Product Owner II (PSPO II) Certification
Certified Associate in Project Management (CAPM)
Practitioner Certified In Business Analysis
Certified Blockchain Professional Program
Certified Cyber Security Foundation
Post Graduate Program in Project Management
Certified Data Science Professional
Certified PMO Professional
AWS Certified Cloud Practitioner (CLF-C01)
Certified Scrum Product Owners
Professional Scrum Product Owner-II
Professional Scrum Product Owner (PSPO) Training-I
GSDC Agile Scrum Master
ITIL® 4 Certification Scheme
Agile Project Management
FinOps Certified Practitioner certification
ITSM Foundation: ISO/IEC 20000:2011
Certified Design Thinking Professional
Certified Data Science Professional Certification
Generative AI Certification
Generative AI in Software Development
Generative AI in Business
Generative AI in Cybersecurity
Generative AI for HR and L&D
Generative AI in Finance and Banking
Generative AI in Marketing
Generative AI in Retail
Generative AI in Risk & Compliance
ISO 27001 Certification & Training in the Philippines
Generative AI in Project Management
Prompt Engineering Certification
SRE Certification Course
Devsecops Practitioner Certification
AIOPS Foundation Certification
ISO 9001:2015 Lead Auditor Training and Certification
ITIL4 Specialist Monitor Support and Fulfil Certification
SRE Foundation and Practitioner Combo
Generative AI webinar
Leadership Excellence Webinar
Certificate Of Global Leadership Excellence
SRE Webinar
ISO 27701 Lead Auditor Certification
Gen AI for Project Management Webinar