ISO 20000:2018 lead auditor certification & training course aims towards making you familiar with the guidelines by which you can assess and improve the quality of service management processes of an ICT organization. ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO 20000-1 has now been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision has been released in July 2018. From that point, certified entities enter a three year transition period to update to the new version of ISO 20000-1. Through our IT Service Management training, you’ll learn to design, analyze, and implement the requirements of an effective ITSM in compliance with the standard requirements in a step by step format. In a nutshell, explain all the processes of the ISO/IEC 20000 Information Technologies Management System Standard and provide all relevant implementations and sample works according to the institutions/organization requirements.
IT Service Management Training course’s curriculum shares a deep understanding of:
2. Terms and definitions
3. Context of the organization
5. Planning risks and opportunities
6. Support of the service management system
7. Operation of the service management system
8. Performance evaluation
9. Relationship processes:
There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear.
Participants should have basic knowledge of the following topics:
ISO 20000:2018 Lead Auditor training & certification will be delivered by accredited trainers. The instructors for this course are highly experienced professionals with 10+ years of combined industry experience and having trained more than 4000 professionals.
|Name||Batch Dates||Batch Time||Action|
Our ISO 20000:2018 Certification has been proved to be the best IT Service Management Certification provider in Pune. We have curated our course structure with the help of accredited trainers inside our classrooms, you will get mentors who are highly knowledgeable professionals with 16+ years of industry experience and have trained more than 7000 professionals. They have 17+ years of expertise in IT Service Management along with user experience abided by the standards of ISO/IEC 20000. They have mastered management intelligence along with the code of practice for IT Service Management. While carrying a vast knowledge about ISO/IEC standards, they have contributed to business development, Sales and Delivery with Clients across geographies. They are skilled to decipher the requirements of ISO 20000 in the context of customer requirements. In these expert hands, your IT Service Management knowledge will flourish vigorously with the use of vibrant presentation, group discussion, team activities, and strong narratives. We deliver online IT Service Management sessions as well so that you don’t have to travel all the way to grab the best of IT Service Management.
ISO 20000:2018 certification training In Pune:
ISO 20000:2018 certification training in Pune helps in defining and implementing an effective ITSM requirement and a pragmatic approach to IT service delivery that helps organization to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfills the service requirements of the customer; provide the value-added services to customer to enhance the customer satisfaction. With the help of real-life scenarios and case studies, participants will have endless storage of IT Service Management knowledge to use in the corporate world at the end of our ITIL Service Management sessions in Pune. IT Service Management course prepares the participants to complete the ITIL Service Management exam successfully, which is offered on the last day of class for classroom learners. Virtual learners will receive a voucher for an exam under the webcam supervision which they can schedule at their convenience. The time duration of the IT Service Management Certification exam is 90 minutes. IT Service Management Certification examination consists of 40 multiple choice questions and passing criteria is scoring 65% in that. The IT Service Management certification is governed, administered, and maintained by Internationally recognized certification providers. After passing the examination, you’ll get your certificate within 5 business days and that will be your key to explore the IT Service Management world with a worldwide acknowledgment like an expert.
* Your personal details are for internal use only and will remain confidential.