ISO 20000:2018 Lead Auditor Certification Course Overview

ISO 20000:2018 lead auditor certification & training course aims towards making you familiar with the guidelines by which you can assess and improve the quality of service management processes of an ICT organization. ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO 20000-1 has now been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

The revision was released in July 2018. From that point, certified entities enter a three year transition period to update to the new version of ISO 20000-1. Through our IT Service Management training, you’ll learn to design, analyze, and implement the requirements of an effective ITSM in compliance with the standard requirements in a step by step format. In a nutshell, explain all the processes of the ISO/IEC 20000 Information Technologies Management System Standard and provide all relevant implementations and sample works according to the institutions/organization requirements.

Accredited By

Accredited EXIN

What You Will Get:

  • Study Material
  • Mock Exams.
  • 24+ hours of live training.
  • Exam registration assistance.
  • Case studies soft copy
  • Official courseware from GSDC

What Makes Our Program Unique?

Live Interactive Session

  • 40+ Hours Instructors-Lead Tranning.
  • Clarify your doubts.
  • Know about future career opportunities.

AI-Based Interview Practice Platform

  • Engage With Real Time AI Interview Questions.
  • Practice Questions Tailored with Your Expertise.
  • Validate your Knowledge of subject Matter.

Capstone Project

  • Apply Your Skills in Real World Scenario.
  • Learn Methodologies Aligned to Your Expertise.
  • Validate Skills and Knowledge Gained through the Certification.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How to deliver better and secure services using ISO 20000 regulations.
  • ISO 20000:2018 guidelines and principles.
  • Auditing and monitoring
  • Industry best practices.
  • Tools and Techniques.
  • Real-Time Case Studies.

Training Schedule

Buy One Get 2 Free

Limited Period Offer

Certified ISO 20000:2018 Lead Auditor

USD 743
USD 533
 

Certified ISO 27001:2022 Lead Auditor

USD 743
USD 0
 

Certified ISO 22301:2019 Lead Auditor

USD 743
USD 0

Pay Only USD 533

Training Deliverables

  • Two Exam Attempts
  • Lifetime Valid Certification
  • Practice Exam / Sample Papers
  • E-Learning Library Access
  • Live Mentor Session
  • 3 Globally Recognised Certifications

Training Dates & Time

Lifetime access
  • Self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at training@novelvista.com
1, 2, 7, 8, 9 Nov 2025
12:00 AM to 8:30 AM (EST)
Weekend batch
Seats Are Filling Fast
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Course Curriculum

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    • An introduction to Service Integration and Management (ISO 20000:2018 Lead Auditor)
    • How to align multiple service providers with an organization's goal of delivering optimal service
    • How ISO 20000:2018 Lead Auditor relates to other management practices
    • ISO 20000:2018 Lead Auditor roles and responsibilities
    • ISO 20000:2018 Lead Auditor practices
    • Which processes support ISO 20000:2018 Lead Auditor
    • Real Time Case Studies
    • Elements of a ISO 20000:2018 Lead Auditor Governance Framework
    • Analysis of the Current Situation
    • Key Elements of a ISO 20000:2018 Lead Auditor Strategy
    • Design a Detailed ISO 20000:2018 Lead Auditor Model
    • Plan a ISO 20000:2018 Lead Auditor Implementation
    • Different Scenarios Supporting a ISO 20000:2018 Lead Auditor Implementation
    • Ongoing Organizational Change Management
    • Operate, Assure and Improve a ISO 20000:2018 Lead Auditor Ecosystem
    • Application of ISO 20000:2018 Lead Auditor Practices

Course Details

  • ISO 20000:2018 Lead Auditor certification is right for the people who are working in an organization that needs service integration, multiple supplier integration, vendor integration and employed as:

    • Service Managers and Practitioners
    • Service Provider Portfolio Managers
    • Process /Project/Program/Supplier/Change Managers
    • Service Level / Business Relationship Managers
    • Service / Process Architects
    • Business Change / Organizational Changer Practitioners
    • ISO 20000:2018 Lead Auditor consultants
    • There is no mandatory pre-requisite to register for this certification course. Ideally 2 years of IT industry experience is recommended.
    • Standard cost for ISO 20000:2018 Lead Auditor training & certification course is USD 743 per participant.
    • You can drop your query via. an email or you can call us for current discounted rates.
    • A lot depends on your professional background, experience, the speed at which you understand Information Technology and Service Management and the interest you have in ITSM.
    • If you are entry-level or have a couple of years of IT experience, you can expect to be hired in Service Integrator Role or Service Manager. ISO 20000:2018 Lead Auditor Consultant ensures that if the services are outsourced to multiple suppliers then how to integrate multiple suppliers to maintain continuous service delivery also they are responsible to design end to end service processes as architecture
    • ISO 20000:2018 Lead Auditor Consultant is one of the important personals in the organization, they work with upper management level and after a certain experience, they enter in an upper management position.
    • Provide better service to end-users
    • Increases cost-efficiency
    • Enhanced accountability
    • Enable more flexibility
    • The ability to introduce competitiveness between service providers
    • For development and ownership of intellectual property
    • Provide greater access to expertise across a wider range of suppliers
    • Opportunity to work with upper management level
    • Increases your monetary returns
    • Add more value to your resume
    • Showcase your expertise in Service management
    • Better understanding of service integration

    This ISO 20000:2018 Lead Auditor Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

View Day Wise Schedule

  • Day 1: ISO 22301:2019 - Business Continuity Management Systems
  • Day 2: ISO 20000:2018 - IT Service Management Systems
  • Day 3: ISO 27001:2022 - Information Security Management Systems
  • Day 4: Management Systems Auditing
  • Day 5: Management Systems Auditing

ISO 20000:2018 Lead Auditor Certification Exam Format

  • Exam Format - Objective Type, Multiple Choice & true/false
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam

Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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ISO 20000 Certification FAQs

What does ISO 20000 training cover?

ISO 20000 Lead Auditor training covers ITSM processes, ISO 20000 requirements, audit principles, planning and conducting audits, reporting nonconformities, and managing ITSM certification audits effectively.

How does ISO 20000 training improve IT service management skills?

It equips lead auditors with skills to assess ITSM processes, ensure compliance, identify gaps, and recommend improvements, enhancing the ability to evaluate IT services against international standards.

Who should attend ISO 20000 training programs?

IT professionals with auditing or ITSM experience, aspiring ISO 20000 Lead Auditors, and consultants aiming to conduct or manage ITSM certification audits should attend.

What are the prerequisites for ISO 20000 training?

Participants should have basic ITSM knowledge or experience, familiarity with ITIL is beneficial, and an understanding of general auditing principles is recommended for Lead Auditor courses.

What is the duration of ISO 20000 training?

At NovelVista ISO 20000 Lead Auditor courses last 4–5 days.

How much does ISO 20000 certification cost?

At Novelvista, ISO 20000 lead auditor certification costs around ₹33,000 – ₹40,000.

What is ISO 20000 certification?

For lead auditors, ISO 20000 certification validates skills to audit and assess IT Service Management Systems (ITSMS) against the ISO 20000 standard. It qualifies professionals to lead certification audits and ensure compliance with ITSM requirements.

Is ISO 20000 worth it?

Yes, ISO 20000 Lead Auditor certification is highly valuable. It demonstrates deep expertise in IT service management auditing, enhances professional credibility, and opens opportunities to work with certification bodies or as independent ITSM auditors.

What are the benefits of ISO 20000?

For lead auditors, ISO 20000 provides a recognized framework to evaluate ITSM processes. Certification strengthens auditing authority, boosts career growth, and equips auditors with skills to guide organizations toward continual improvement in IT services.

What is ISO 20000 used for?

ISO 20000 is used as a benchmark for IT Service Management excellence. Lead auditors use it to assess whether organizations deliver reliable, efficient, and business-aligned IT services in compliance with international best practices.

What is the ISO 20000 course about?

The ISO 20000 course trains professionals to audit IT Service Management Systems, covering standard requirements, audit principles, and techniques needed to conduct and manage ITSM certification audits effectively.

What are the prerequisites for the ISO 20000 course?

There are no prerequisites for this course. However, having the knowledge of IT service management and auditing basics is beneficial. Prior experience with ISO standards or ITIL is helpful but not mandatory.

How long does the ISO 20000 course take to complete?

This ISO 20000 Lead Auditor course takes 4–5 days of intensive training, followed by the certification exam.

What skills will I gain from the ISO 20000 course?

You’ll gain skills in audit planning, evidence collection, compliance assessment, reporting, and managing audit teams, preparing you to lead ITSM certification audits aligned with ISO 20000 requirements.

Is the ISO 20000 course suitable for beginners in IT service management?

No, it is designed for professionals with ITSM or auditing experience. Beginners should start with foundation-level ISO 20000 or ITIL training before pursuing Lead Auditor certification.