Service improvement must be in the spotlight for expanding the productivity, boosting the viability and streamlining the cost of services and the hidden IT service administration forms. The best way to do this is to guarantee that improvement openings are recognized all through the whole service lifecycle.
The primary purpose of Continual Service Improvement (CSI) is to continually align IT services repeatedly to meet changing business needs by identifying and implementing improvements to IT services that support business processes.
CSI seeks ways and methods to improve process effectiveness, efficiency, and cost-effectiveness.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the service lifecycle. You’ll learn more about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lectures, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and positions you to successfully complete the associated exam.
The main process focus areas of this course include:
Other objectives include:
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and have atleast two years professional experience working in IT Service Management.
The Continual Service Improvement qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL® Continual Service Improvement training & certification course is INR 29,500 per participant.
We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.
You must be ITIL® Foundation certified to appear for ITIL Intermediate Continual Service Improvement qualification.
A lot depends on your professional background, experience, the speed at which you understand ITIL® and the interest you have in the IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring those activities in service management which are compliant to the processes. Problem manager, release manager and service desk manager are some of the other managerial roles.
The certification exam will be conducted after the training program:
See exam details below:
This ITIL Intermediate CSI Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.
Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
The key features of our training program would be:
Trainers for this batch are highly experienced professionals with 12+ combined years of industry experience. They are working in one of the top MNCs as an ITIL consultant and delivering training as a freelance consultant with NovelVista.
They’ve delivered training for more than 5000 professionals to date.
* Your personal details are for internal use only and will remain confidential.