Start Your Journey to Becoming a ITIL® Practitioner Today


Course Overview:

The ITIL Practitioner course offers practical direction for experts on how to receive and adjust ITIL for their association. This course follows the stage for people who have earned ITIL certification, particularly the individuals who have gone to any middle of the road modules, and know about the 'what' and 'why' of ITIL. And the ITIL Practitioner will center around the 'hows'.

This course contains intuitive assignments, devices, agendas, and directions on how to make the changes happen. You’ll figure out how to portray, clarify, and recognized among the different components of being an ITIL Practitioner. In addition, it causes you by and by comprehending, figuring, and applying the learning and strategies to a reasonable situation.

The course likewise incorporates a toolbox and nonstop learning track to give you progressing support all through your change travel.

Note: Appearing for the certification exams is mandatory and the exam will happen on training day.

What will I learn?

In ITIL Practitioner training and certification course, you’ll learn in-depth of following topics:

  • How to use service management concepts which are important drivers of CSI
  • How to apply ITSM guiding principles in a real world context
  • How to apply CSI approach to manage improvements in a given organizational context
  • How to use metrics and measurements to unable CSI
  • How to communicate effectively to enable CSI
  • How to apply organizational change management to support CSI


IT Service Management concepts 

  • Apply the concept of ‘adopt and adapt’ when using  guidance in a given context
  • Analyze the importance of each element of a service 

Applying the ITSM guiding principles

Apply the ITSM guiding principles


Applying the CSI approach

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques 
  • Apply the CSI approach to a given context

Using metrics and measurement

  • Define critical success factors (CSFs)
  • Determine key performance indicators (KPIs) 
  • Analyse CSFs and KPIs
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement 


  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools \
  • Apply knowledge of communications when planning and implementing improvements

Applying organizational change management 

  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements

Is this Right for Me?

ITIL Practitioner is important for professionals who are working in Organization where Implementation of ITIL is done or going on

  • Director, AVP, VP
  • Project Manager/Director
  • Operations or IT Infrastructure Manager
  • Quality Assurance
  • Business Relationship Manager
  • Process Owner
  • Change Agent
  • IT Department, Division or Group Manager

Training Delivery Style:

This ITIL Practitioner Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions

Job Prospects:

  • A lot depends on your professional background, experience, the speed at which you understand Information Technology Infrastructure Library and the interest you have in IT processes.
  • If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in Information Technology Infrastructure Library-based IT service management.
  • At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.

Cost of ITIL® Practitioner

Standard cost for ITIL Practitioner Certification course is INR 40,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executive will get back to you ASAP.



  • ITIL® Foundation Certification and above



Organization Benefits:

  • Predictable Service Level
  • Better Risk Management
  • Better strategy implementation
  • In Depth understanding
  • Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
  • The ability to adapt quickly to new requirements
  • Increase in the success rate of changes and releases for the organization


Individual Benefits:

  • Become a ITIL Implementer in Organization
  • Better understanding IT Service Management
  • More Monetary Returns
  • Add value to your CV
  • Lead the Service Improvement Program
  • From ITIL Practitioner you will get learn the Big Picture of the organization and how you contribute effectively to make it better.

Certification Exam:

  • Multiple choice examination questions
  • 40 questions
  • 28 marks required to pass (out of 40 available) - 70%
  • 135 minutes’ duration


ITIL Service Improvement training will be delivered by an accredited trainer using Accredited training material.

Trainers for this batch are highly experienced professi0onals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

They’ve delivered training for more than 5000 professionals till date.

Their core expertise includes:

  • ITIL Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance

Instructors Achievements:

  • Certified ITIL V2 Master
  • ITIL V3 Expert
  • AXELOS Accredited Trainer
  • PRINCE2 Practitioner
  • PMP Certified
  • Lean Six Sigma Black Belt


Name Batch Dates Batch Time Action

About Novelvista

We've Trained Professionals across Leading Enterprises Globally

Our Global Accreditations


Mihir patel


I have recently enrolled my self for ITIL 4 Certification. The staff is very well experienced and professional. Mr. Vikas Sharma was an instructor for out batch. He is carrying a wide range of knowledge and expertise. He is very good at explaining with real time scenario so that everybody can relate the concepts with their own days to day operations and role. I would say it?s a worth to join Novel Vista for any kind of certification need.

Sweta Das


Really good. I would like to thank specifically Vikas Sharma for his training on ITIL 4 such a clear and precise training great keep it up.

Sweta Das


Really good. I would like to thank specifically Vikash Sharma for his training on ITIL 4 such a clear and precise training great keep it up.

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802 learners


Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Practitioner certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the ITIL Practitioner course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Practitioner Certification Exam afterward.


* Your personal details are for internal use only and will remain confidential.

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