ITILŪ Service Design Training & Certification - Pune, Mumbai, Bangalore


What is Service Design?

For services to give genuine incentive to the business, they should be designed with the business destinations at the top of the priority list. Design includes the entire IT association, for it is the association overall that conveys and backings the services. Service design is the phase in the lifecycle that turns a service procedure into an arrangement for conveying the business destinations.

ITIL Service Design gives direction to the design and improvement of services and service management rehearses. It covers design standards what's more, techniques for changing over vital targets into arrangement of services and service resources. The extent of ITIL Service Design isn't constrained to new services. It incorporates the progressions and upgrades important to increment or keep up an incentive to clients over the lifecycle of services, the continuity of services, accomplishment of service levels, furthermore, conformance to benchmarks and directions. It guides associations on the most proficient method to create design abilities for service management.

Different subjects in ITIL Service Design incorporate design coordination, service list management, service level management, accessibility management, capacity management, IT service continuity management, data security management and provider management.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

When is Next Batch


Is It Right For Me

ITIL Intermediate Service Design Training & Certification is mostly done by ITSM or ITIL professionals who have core understanding of ITIL and working experience from IT industry under ITIL framework.

The Service Design qualification would suit candidates in the following IT professions or areas:

  • Professionals who are seeking the ITIL Expert Certificate in IT Service Management for
  • Professionals who have ITIL Foundation Certificate in IT Service Management and willing to achieve to higher level ITIL certifications
  • IT professionals working inside , or about to enter in a service design environment and requiring knowledge of the concepts, processes, functions and activities involved
  • Professionals who are looking to enter in ITIL service design stage of the ITIL service lifecycle and its implementation to increase the quality of IT service in an organization
  • IT security managers, IT audit managers, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager.
  • IT consultants, IT planners, IT architects, Service designers, Team leaders, Supervisory staff, CTO,CIO
  • Individuals who are going for the ITIL Master Certificate in IT Service Management for which required to pass eligibility criteria for ITIL Expert

Pre Requisites

ITIL Foundation Certificate in IT Service Management, from ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course.

Key Benefits


The Foundation Level is the entry level qualification which has numerous benefits for organization as well as professionals. Some of the major benefits are:

  • Increase Visibility in IT community
  • Increase Monetary Returns
  • Learn Global Best Practices
  • Add value to your cv
  • Stay updated with the market

What I Will Learn

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices

The main process focus areas of this course include:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Common service design activities
  • Organizing for service design: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks

EXAM - Certification

  • A 90-minute exam.
  • 8 multiple choices questions, scenario-based
  • Passing mark 70%
  • You will attain 3 ITIL credits
  • Attain 25 professional development units (PDUs) for Project Manager



Faculty :

Trainer for this batch is highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as an ITIL consultant and delivering training as a freelance consultanct with NovelVista.

He is delivering training for more than 6 years and trained more than 5000 professionals. His core expertise includes:

  • ITIL Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance


Professional Achievements:

  •  Certified ITIL v2 Master
  •  ITIL v3 Expert
  •  Axelos Accredited Trainer
  • PRINCE2 Practitioner
  • PMP Certified
  • Lean Six Sigma Black Belt


Register Your Interest by clicking on this link: Register Now

* Your personal details are for internal use only and will remain confidential.


* Your personal details are for internal use only and will remain confidential.

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