ITIL® Service Design Training & Certification - Pune, Mumbai, Bangalore

Is this right for me?

ITIL Intermediate Service Design training & certification is mostly done by ITSM or ITIL professionals who’ve a core understanding of ITIL and working experience from IT industry under ITIL framework.

The Service Design qualification would suit candidates in the following IT professions or areas:

• Professionals who are seeking the ITIL Expert Certificate in IT Service Management
• Professionals who have ITIL Foundation Certificate in IT Service Management and willing to achieve to higher level ITIL certifications
• IT professionals working inside, or about to enter in a service design environment and requiring knowledge of the concepts, processes, functions, and activities involved
• Professionals who are looking to enter in ITIL Service Design stage of the ITIL service lifecycle and its implementation to increase the quality of IT service in an organization
• IT security managers, IT audit managers, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager.
• IT consultants, IT planners, IT architects, Service designers, Team leaders, Supervisory staff, CTO, CIO
• Individuals who are going for the ITIL Master Certificate in IT Service Management for which required to pass eligibility criteria for ITIL Expert.

Syllabus:

Module 1: Introduction to Service Design

• The purpose, objectives and scope of Service Design
• The context of Service Design in relation to the Service Lifecycle
• Input, outputs of the SDP and Service Acceptable Criteria

Module 2: Service Design Principle

• Balanced Service Design
• Service requirements
• Aspects of Service Design
• Service-Oriented Architecture

Module 3: Service Design Processes

• Design Coordination
• Service Catalogue Management
• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management

Module 4: Service Design Technology Related Activities

• Management of technology related activities commonly performed in the service design stage
• Service design activities and techniques within requirements engineering
• Data and information management
• Application management
• Capacity Management
• Service design activities and techniques within requirement engineering
• Service design activities and techniques within data and information management and associated with application management

Module 5: Organizing for Service Design

• Service design roles, responsibilities and capabilities
• Techniques for assigning roles are introduced and explained
• Aspects associated with the service design roles, responsibilities and capabilities
• The functions within service design
• Roles and responsibilities within the service design lifecycle stage for each of the service design processes

Module 6: Technology Considerations

• Interpret and analyze technology considerations in service design
• Upon completion, students should understand what is involved in the types of tools that would benefit service design
• The requirements for service management tools

Module 7: Implementation and Improvement of Service Design

• The service design issues relating to business impact analysis, service level requirements and risks
• The six-stage implementation approach
• Measurements of service design, as a prerequisite for success

Module 8: Challenges, Critical Success Factors and Risks

• Challenges, CSFs and Risks

Pre-requisites

ITIL Foundation Certificate in IT Service Management, from ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course.

Key Benefits:

The Foundation level is the entry-level qualification which has numerous benefits for the organization as well as professionals.

Some of the major benefits are:

• Increased visibility in IT community
• Increase monetary returns
• Learn global best-practices
• Add value to your CV
• Stay updated with the market

What Will I Learn?

In this course, you’ll be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the service lifecycle. You’ll also cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices.

The main process focus areas of this course include:

• Introduction to Service Design
• Service design principles
• Service design processes
• Common service design activities
• Organizing for service design’s functions
• Technology considerations
• Implementation of service operation
• Challenges, critical success factors and risks

Exam:

• A 90-minute exam
• 8 multiple choices questions, scenario-based
• Passing mark 70%
• You will attain 3 ITIL credits
• Attain 25 professional development units (PDUs) for Project Manager

Faculty:

Trainers for this batch are highly experienced professional with 12+ years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

They’ve delivered training for more 5000 professionals till date.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Professional Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt

Training Delivery Style:

This ITIL Intermediate SD Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

Key Benefits

The Foundation Level is the entry-level qualification which has numerous benefits for the organization as well as professionals. Some of the major benefits are:

• Increase Visibility in IT community
• Increase Monetary Returns
• Learn Global Best Practices
• Add value to your cv
• Stay updated with the market

What I Will Learn

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices

The main process focus areas of this course include:

• Introduction to service design
• Service design principles
• Service design processes
• Common service design activities
• Organizing for service design: functions
• Technology considerations
• Implementation of service operation
• Challenges, critical success factors and risks