For services to give genuine incentive to the business, they should be designed with the business destinations at the top of the priority list. Design includes the entire IT association, for it is the association overall that conveys and backings the services. Service design is the phase in the lifecycle that turns a service procedure into an arrangement for conveying the business destinations.
ITIL Service Design gives direction to the design and improvement of services and service management rehearses. It covers design standards what's more, techniques for changing over vital targets into arrangement of services and service resources. The extent of ITIL Service Design isn't constrained to new services. It incorporates the progressions and upgrades important to increment or keep up an incentive to clients over the lifecycle of services, the continuity of services, accomplishment of service levels, furthermore, conformance to benchmarks and directions. It guides associations on the most proficient method to create design abilities for service management.
Different subjects in ITIL Service Design incorporate design coordination, service list management, service level management, accessibility management, capacity management, IT service continuity management, data security management and provider management.
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
The Service Design qualification would suit candidates in the following IT professions or areas:
ITIL Foundation Certificate in IT Service Management, from ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course.
The Foundation Level is the entry level qualification which has numerous benefits for organization as well as professionals. Some of the major benefits are:
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniques within the service design stage, not the detail of each of the supporting processes. Through lecture, exercises, and scenario-based questions, you will learn the core disciplines of the ITIL best practices
The main process focus areas of this course include:
Trainer for this batch is highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as an ITIL consultant and delivering training as a freelance consultanct with NovelVista.
He is delivering training for more than 6 years and trained more than 5000 professionals. His core expertise includes: