ITIL® Service Transition Certification Training - Enroll Now

Training Delivery Style:

This ITIL Intermediate ST Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

Key Benefits:

For Individuals:

• Become a AXELOS accredited ITIL Transition certified
• Become a ITIL Planning Support expert
• Become a change management expert
• More monetary returns
• Add value to your CV

For Organizations:

• The ability to adapt quickly to new requirements
• The success rate of changes and releases for the organization
• The predictions of service levels and warranties for new and changed services
• Confidence in the degree of compliance with the organization requirements during change
• Clarity of plans so the business can link their organization change plans to transition plans

What will I learn?

The main process focus areas of this course include:

• Transition planning and support
• Service asset and configuration management
• Change management
• Change evaluation
• Release and deployment management
• Service validation and testing
• Knowledge management

Syllabus:

Module 1: Introduction to Service Transition

• The purpose and objective of service transition
• The scope of service transition
• Service transition’s value to the business

4 stages of the service lifecycle:

• Service Strategy
• Service Design
• Service Operation
• Continual Service Improvement

Module 2: Service Transition Principles

• Service transition principles,
• Techniques and relationships
• Application to ensure new
• Service transition policies
• Inputs and outputs by lifecycle stage
• Service and role of utilities
• Warranties
• Capabilities and resources
• Key policies

Module 3: Service Transition Processes

• Transition planning and support
• Change management
• Service asset and configuration management
• Release and deployment management
• Service validation and testing
• Change evaluation
• Knowledge management

Module 4: Managing People through Service Transition

• Managing communications
• Commitment
• Organizational change
• Stakeholder change
• Managing organizational and stakeholder change
• Stakeholder management
• Managing communications
• Service transition’s role in organizational change
• Service transition’s approach to stakeholder management

Module 5: Organizing for Service Transition

• Organizational development
• Organizational context for transitioning of a service
• Service transition roles and responsibilities
• Organizational context of service transition

Module 6: Technology Considerations

• Technology requirements for service transition
• Knowledge management tools
• Collaboration and configuration management systems

Module 7: Implementation and Improvement of Service Transition

• Introduction of service transition
• Service transition processes
• Service transition in a virtual or cloud environment

Module 8: Challenges, Critical Success Factors and Risks

• Critical success factors
• Risks
• External factors in service transition

Course Objective:

• Learn how to plan and manage the limit and assets required to bundle, construct, test and convey a discharge into production
• Learn how to provide a steady and thorough system for assessing the administration capacity hazard profile before another or changed administration is discharged
• Learn to establish and keep up the trustworthiness of all distinguished administration resources and designs
• Learn how to provide great quality learning and data to assist successful choices about advancing a discharge
• Learn how to provide proficient, repeatable form and establishment systems to send discharges to test and generation
• Learn how to check that the administration can be managed, worked and bolstered as per benefit outline
•  

Other objectives include:

• Align the new or changed service with the organization requirements and business operations
• Ensure that customers/users can use the new or changed service in a way that maximizes value to the organization operations
• Plan and manage resources so that transitions come in on time, cost and quality
• Ensure minimum impact on current services
• Increase customer, user and service support satisfaction

Is this right for me?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years of professional experience working in IT Service Management.

The Service Transition qualification would suit candidates in the following IT professions or areas:

• Configuration Manager
• Change Manager
• Release Manager
• Supervisory staff, team leaders, service designers
• IT architects, IT planners, IT consultants
• IT audit managers
• IT security managers
• Working professionals in ITSM

Cost:

Standard cost for ITIL® Service Transition training & certification course is INR 29,500 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executive will get back to you ASAP.

Pre Requisites

You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you’ve in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT Service Management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You’ll have coordinators reporting to you, and you would be accountable for ensuring those activities in service management is compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.