ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to transition an organization starting with one state then onto the next while controlling danger and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.
ITIL Service Transition depicts best practice in transition planning and support, change management, service resource and setup management, discharge and arrangement management, service approval and testing, change assessment and learning management. It gives direction on dealing with the multifaceted nature identified with changes to services and service management forms, averting undesired results while considering development.
The main process focus areas of this course include:
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
The Service Transition qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL® Service Transition Training & Certification course is Rs 29,500 per participant.
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You must be ITIL® Foundation Certified to appear for ITIL Intermediate Service Transition Certification.
A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.