ITIL v3 Foundation Course

Course Overview:

ITIL v3 Foundation course aims towards making you familiar with the key features, concepts, and terminology that are used in the ITIL v3 service lifecycle. ITIL Foundation is heavily appreciated and broadly acknowledged as an entry-level certification ITIL Certification for IT professionals. Upon the completion of this ITIL training course, you will learn all about ITIL Service Lifecycle and Process, along with ITIL best practices for enhancing the quality of IT Service Management.

Key Feature:

• 8 hours of a blended learning session
• Online training with industry experts
• Free practice tests
• Vibrant presentations with real-life case studies

ITIL Foundation Course Objective:

The objective of ITIL v3 Foundation is sharing a deep knowledge on the following topics:

• Service Management practices
• Service Lifecycle Management
• Key principles and model
• Technologies and architecture
• ITIL® Qualification scheme

ITIL Foundation Course Syllabus:

1. Fundamentals of ITIL

• • Origins, development and governance
  • Review of scope and the structure 
  • Understanding technology, people, process, and partners
  • Defining the concept of ITSM

2. Five Core Processes of ITIL

• • Service design
  • Service strategy
  • Service operation
  • Service transition  
  • Continual service improvement

3. Concept of Service Management as a Practice

• Concepts of service management functions, processes, and roles
• Managing the efficient development of new services and the improvement of existing ones

4. The Service Lifecycle

• Managing design, development, and utilization of services.
• Service design and business utility and warranty.
• Integration of IT and the business.

5. Key Principles and Models of ITIL

i. Service Strategy

• Introduction to service providers including position, perspective, position, plan or pattern

ii. Service Design

• Service portfolio design
• Technology design
• Insourcing, outsourcing and partnership
• Process design

iii. Service Transition

• The V model
• Conceptual understanding of business value, asset and configuration management

iv. Service Operation

• Quality of service vs. cost of service

v. Continual Service Improvement

• Understanding business mission, goals and objectives

6. Roles in Service Management

• Strategic assets
• Defining the market
• Service level management
• Information security management
• Supply management

7. Service Management Functions and Roles

• Outlining IT organization functions
• Technical management function
• Service desk function
• IT Operations function
• Service owner
• Process owner

8. Defining Service Roles

• Service transition roles.
• Service design roles.
• Service operation roles.
• Continual service improvement roles.

Eligibility:

You are eligible to take up this ITIL training course if you belong to any of the following fields:

• IT architects
• IT planners
• IT consultants
• IT audit or security managers
• Those who want to enhance the quality of IT service management
• IT managers
• Operation managers
• Database administrators
• Quality analysts
• Process owners
• Service delivery professionals
• System administrators

Pre Requisites:

There are no prerequisites as such if you want to take this ITIL Foundation training course. As an entry-level course, it is suitable for anyone looking forward to understanding IT service management.

How much does it cost?

ITIL v3 Foundation costs just Rs. 15,500/-.

(Note: As per Axelos, ITIL v3 has been discontinued from 1st January 2020. So if you want to learn ITIL Foundation, you’ll have to apply for ITIL 4 foundation)

If you want to know the diffirence between ITIL v3 and ITIL 4, You can check this article: ITIL v3 vs ITIL 4

Training Delivery Style:

This ITIL training focuses on experiential learning. The course content is divided into 60-90 minutes of interactive sessions.

Our training sessions are highly cost-effective and thought-provoking.This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which leads towards equipping you with cutting-edge ITIL knowledge. NovelVista provides you with:

Training sessions in a storytelling format

• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

Key Benefits of ITIL Foundation Course:

Participants attending this course will have a deep understanding of:

• IT Service management concepts
• IT Service management best practices
• ITIL tools and techniques
• Service strategy concepts
• Service design processes
• Service transition processes
• Centralize activities
• Automate standard tasks
• Improve the efficiency of ITSM

Faculty:

ITIL v3 training sessions are led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Instructors Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt

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