ITIL® Operational Support and Analysis Training & Certification

Key Benefits:

The Intermediate Level is the entry-level qualification which has numerous benefits for the organization as well as professionals. Some of the major benefits are:

• Increase Visibility
• Learn Global Best Practices
• Add value to your CV
• Stay updated with the market

Training Delivery Style:

This ITIL Intermediate OSA Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

What will I learn?

ITIL® OSA certification will provide a complete management level overview of all operational support analysis and all of its related activities.

After achieving ITIL® OSA Certification you will be able to:

The main process focus areas of this course include:

• How to apply OSA practices to enable the event, incident, request, problem, access, technical and IT operation and complete application management
• Managing the daily operational activities
• Determine setbacks in the current process and identify opportunities for improvements for better implementation of ITIL to deliver and support customer services

Identify challenges, critical factors and potential risk and roll out the correct action to overcome all the problems

Is this right for me?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The OSA qualification would suit candidates in the following IT professions or areas:

• Configuration Manager
• Availability Manager
• System Software
• Applications Support
• IT Operations Manager
• Network Control and Operation
• Database Administrator
• Problem Manager
• Network Support

How Much It Cost

Standard cost for ITIL OSA training & certification course is INR 32,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

Pre-requisites

You must be ITIL Foundation certified to appear for ITIL Intermediate Continual Service Improvement (CSI) certification.

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you’re entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.