The Operational Support and Analysis (OSA) module is one of the ITIL Service Capability modules and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
Note: Appearing for the certification exams is mandatory and the exam will happen on training day.
1. Introduction to operational support and analysis
2. Event management
3. Incident management
4. Request fulfillment
5. Problem management
6. Access management
7. The service desk
8. Functions and roles
9. Technology and implementation considerations
The Intermediate Level is the entry-level qualification which has numerous benefits for the organization as well as professionals. Some of the major benefits are:
This ITIL Intermediate OSA Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.
Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
The key features of our training program would be:
ITIL OSA certification will provide a complete management level overview of all operational support analysis and all of its related activities.
After achieving ITIL OSA Certification you will be able to:
The main process focus areas of this course include:
Identify challenges, critical factors and potential risk and roll out the correct action to overcome all the problems
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The OSA qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL OSA training & certification course is INR 32,000 per participant.
We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.
You must be ITIL Foundation certified to appear for ITIL Intermediate Continual Service Improvement (CSI) certification.
A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you’re entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.
This Intermediate Level is the qualification which has numerous benefits for the organization as well as professionals.
Some of the major benefits are:
Training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL SOA training will be delivered using accredited training material.
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I did my AWS certification training during my lockdown via e-learning and Mr. Ashok was my tutor. I am really impressed by the way he taught the course and it was more of real-time than the usual ppts. Thank you Novel Vista.
I attended Service Transition Training . I found some negative wibes in training session from Trainer . However Sales Manager called me offer complimentary batch for same with no charges . I am happy that they came back to me and gave complimentary training and understood my issues. Thanks Shraddha for calling me . Recommend for other candidates to join this Institute.
Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!
ITIL Intermediate OSA certification is valid for a lifetime. You don’t have to renew it again and again.
We provide practice tests for the ITIL Intermediate OSA course as well as Q&A sessions and interactive group discussions.
The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.
We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!
If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear forITIL Intermediate OSA Certification Exam afterward.
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