ITIL Operational Support and Analysis Training & Certification

Key Benefits

The Intermediate Level is the entry level qualification which has numerous benefits for organization as well as professionals. Some of the major benefits are:

• Increase Visibility
• Learn Global Best Practices
• Add value to your cv
• Stay updated with the market

What I Will Learn

ITIL OSA certification will provide a complete management level overview of all operational support analysis and all of its related activities. After achieving ITIL OSA Certification you will be able to:

The main process focus areas of this course include:

• How to apply OSA practices to enable the event, incident, request, problem, access, technical and IT operation and complete application management.
• Managing the daily operational activities.
• Determine setbacks in the current process and identify opportunities for improvements for better implementation of ITIL to deliver and support customer services.
• Identify challenges, critical factors and potential risk and roll out the correct action to overcome all the problems.

Is It Right For Me

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

• Configuration Manager
• Availability Manager
• System Software
• Applications Support
• IT Operations Manager
• Network Control and Operation
• Database Administrator
• Problem Manager
• Network Support

How Much It Cost

Standard cost for ITIL OSA Training & Certification course is Rs 29,500 per participant.

We keep on giving exciting discounts to our participants. Check the current discounted price by calling us. You can also drop an enquiry and one of our executive will get back to you asap.

Pre Requisites

You must be ITIL Foundation Certified to appear for ITIL Intermediate Continual Service Improvement Certification.

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.