Planning, Protection and Optimization Training & Certification


Course Overview:

The Planning, Protection and Optimization (PPO) module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

When is Next Batch

Key Benefits:

The Foundation Level is the entry level qualification which has numerous benefits for organization as well as professionals.

Some of the major benefits are:

  • Increase Visibility
  • Learn Global Best Practices
  • Add value to your CV
  • Stay updated with the market

What will I learn?

ITIL PPO certification will provide you complete understanding of service design process and make sure you enable to use new services, tools, technology architecture, serviced management systems, and metrics are designed to deliver user needs and also complete enterprise needs.

The main process focus areas of this course include:

  • Service Design principles, purpose, and objectives
  • Planning, Protection, and Optimization while providing services
  • How to use PPO to achieve operational excellence
  • Availability and capacity management as a capability to realize successful design
  • IT service continuity management as a capability to support overall
  • Planning, Protection and Optimization roles and responsibilities
  • Challenges, critical success factors, risk factors associated with PPO, and more

Is this right for me?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The PPO qualification would suit candidates in the following IT professions or areas:

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager


Standard cost for ITIL PPO training & certification course is INR 29,500 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.


Pre Requisites:

You must be ITIL Foundation Certified to appear for ITIL Intermediate Continual Service Improvement Certification.


Job Prospects:

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.


Register Your Interest by clicking on this link: Register Now

* Your personal details are for internal use only and will remain confidential.


* Your personal details are for internal use only and will remain confidential.

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