ITIL® 4 Specialist Drive Stakeholder Value Training & Certification
Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conduct ITIL® 4 Specialist Drive Stakeholder Value Training & Certification Course.
- Industry Expert Trainers
- Online learning session
- Accredited Trainer
- Exam fee included
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📞18002122003
9000+ Professionals Enrolled
ITIL® 4 Specialist Drive Stakeholder Value Course Overview
The purpose of this course is to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explains, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.
To drive stakeholder value, stakeholders contribute to the creation of service value by exploring the following:
- Value propositions
- Fostering relationships
- Keeping engagement channels open
- Shaping demand
- Designing service offerings
- Aligning and agreeing on expectations
- Co-creating service experiences
- Realizing value
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
Accredited By
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
How ITIL® 4 is related to business & service management
ITIL® 4 roles and responsibilities
ITIL® 4 Operational Best practices
Which processes support ITIL® 4
Real-Time Case Studies
Training Calendar
Self-Paced Training
Lifetime accessEnglish
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
$ 968$ 1139
Includes Training, Exam & Certification
Self-Paced Training
Lifetime Access
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
$ 968$ 1139
Includes Training, Exam & Certification
Still Confused? Talk to Our Advisor
Course Curriculum
Understand how customer journeys are designed+
- Understand the concept of the customer journey
- Understand the ways of designing and improving customer journeys
Learn how to target markets and stakeholders+
- Understand the characteristics of markets
- Understand marketing activities and techniques
- Know how to describe customer needs and internal and external factors that affect these
- Know how to identify service providers and explain their value propositions
Know how to foster stakeholder relationships+
- Understand the concepts of mutual readiness and maturity
- Understand the different supplier and partner relationship types, and how these are managed
- Know how to develop customer relationships
- Know how to analyze customer needs
- Know how to use communication and collaboration activities and techniques
- Know how the “Relationship management” practice can be applied to enable and contribute to fostering relationships
- Know how the “Supplier management” practice can be applied to enable and contribute to supplier and partner relationships management
Know how to shape demand and define service offerings+
- Understand methods for designing digital service experiences based on value-driven, data-driven and user-centered service design
- Understand approaches for selling and procuring service offerings
- Know how to capture, influence and manage demand and opportunities
- Know how to collect, specify and prioritize requirements from a diverse range of stakeholders
- Know how the “Business analysis” practice can be applied to enable and contribute to requirement management and service design
Know how to align expectations and agree details of services+
- Know how to plan for value co-creation
- Know how to negotiate and agree service utility, warranty and experience
- Know how the “Service level management” practice can be applied to enable and contribute to service expectation management
Know how to onboard and offboard customers and users+
- Understand key transition, onboarding and offboarding activities
- Understand the ways of relating with users and fostering user relationships
- Understand how users are authorized and entitled to services
- Understand different approaches to mutual elevation of customer, user and service provider capabilities
- Know how to prepare onboarding and offboarding plans
- Know how to develop user engagement and delivery channels
- Know how the “Service Catalogue management” practice can be applied to enable and contribute to offering user services
- Know how the “Service Desk” practice can be applied to enable and contribute to user engagement
Know how to act together to ensure continual value co-creation+
- Understand how users can request services
- Understand methods for triaging of user requests
- Understand the concept of user communities
- Understand methods for encouraging and managing customer and user feedback
- Know how to foster a service mindset
- Know how to use different approaches to the provision of user services
- Know how to seize and deal with customer and user ‘moments of truth’
- Know how the “Service request management” practice can be applied to enable and contribute to service usage
Know how to realize and validate service value+
- Understand methods for measuring service usage and customer and user experience and satisfaction
- Understand methods to track and monitor service value (outcome, risk, cost and resources)
- Understand different types of reporting of service outcome and performance
- Understand charging mechanisms
- Know how to assess service value realization
- Know how to prepare to evaluate and improve the customer journey
- Know how the “Portfolio management” practice can be applied to enable and contribute to service value realization
Course Details
What will I learn?+
- Understand how customer journeys are designed
- Learn how to target markets and stakeholders
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to align expectations and agree with details of services
- Know how to onboard and off-board customers and users
- Know how to act together to ensure continual value co-creation (service consumption/provisioning)
- Know how to realize and validate service value
Training Delivery Style+
This ITIL4 Specialist Drive Stakeholder Value Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions. Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action. This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate. The key features of our training program would be:
- Training sessions in a storytelling format
- Exhibition of concepts with the help of professional examples
- Self-analysis and group discussions
- Case studies as the application of the concepts which were taught
- Vibrant presentations along with individual and team activities
- Post-training reading suggestions
Target audience+
- Individual professionals continuing their journey in IT service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- Existing ITIL qualification holders wishing to develop their knowledge
Prerequisites+
The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
Benefits+
- Training sessions in a storytelling format
- Exhibition of concepts with the help of professional examples
- Self-analysis and group discussions
- Case studies as the application of the concepts which were taught
- Vibrant presentations along with individual and team activities
- Post-training reading suggestions
Faculty+
Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.
Their core expertise includes:
- ITIL Consulting & Implementation
- GAP Analysis, ISO Audits
- Process/Service Improvement Using Lean Six Sigma
- Process Definition, Implementation & Compliance
- Process Hygiene (ISO 20000)
- Quality Assurance & Program Governance
Instructors Achievements:
- Certified ITIL V2 Master
- ITIL V3 Expert
- PeopleCert Accredited Trainer
- PRINCE2 Practitioner
- PMP Certified
- Lean Six Sigma Black Belt
ITIL® 4 Specialist Drive Stakeholder Value Exam Format
Exam Format - Objective Type, Multiple Choice
Exam Duration - 90 minutes
No. of Questions - 40 (multiple-choice questions)
Passing Criteria - 70% a raw score of 28 marks or above
Result - Immediately after the exam
Closed book
Frequently Asked Questions
How Do I Register?+
Register Your Interest by clicking on this link: Register Now;
Will I be provided with study materials after my ITIL Specialist Drive Stakeholder Value training session?+
Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!
How long is the ITIL Specialist Drive Stakeholder Value certification valid for?+
ITIL Specialist Drive Stakeholder Value certification is valid for a lifetime. You don’t have to renew it again and again.
Do you provide practice tests as a part of the ITIL Specialist Drive Stakeholder Value course?+
We provide practice tests for the ITIL Specialist Drive Stakeholder Value course as well as Q&A sessions and interactive group discussions.
What is included in the ITIL Specialist Drive Stakeholder Value Course cost?+
The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.
Can I attend the ITIL Specialist Drive Stakeholder Value course online?+
If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Specialist Drive Stakeholder Value Certification Exam afterward.
I have completed another course from NovelVista sometime back. Will I get a discount for that?+
We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!