ITIL® Service Offerings and Agreements (SOA) - Training & Certification

What will I learn?

In this course, you’ll be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You’ll focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best-practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

• Business relationship management
• Service portfolio management
• Financial management for IT services
• Demand management
• Service catalog management
• Service level management
• Supplier management

Syllabus:

1. Introduction to Service Offerings and Agreements (SOA)
2. Service Portfolio Management
3. Service Level Management
4. Demand Management
5. Supplier Management
6. Financial Management for IT Services
7. Business Relationship Management
8. SOA roles and responsibilities
9. Technology and Implementation Considerations

Is this right for me?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The SOA qualification would suit candidates in the following IT professions or areas:

• IT Management
• IT Finance Manager
• Capacity Manager
• Availability Manager
• Service Level Manager
• Business Continuity Manager
• Service Portfolio Manager
• Supplier Relationship Manager

Cost:

Standard cost for ITIL SOA training & certification course is INR 32,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

Pre Requisites

You must be an ITIL Foundation certified to appear for ITIL Intermediate SOA Certification.

Job Prospects:

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you’ve in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT Service Management (ITSM).

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.