Service Offerings and Agreements (SOA) - Training & Certification

         

Course Overview:

The Service Offerings and Agreements (SOA) module is one of the ITIL Service Capability modules and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

When is Next Batch

Key Benefits:

This Intermediate Level is the qualification which has numerous benefits for the organization as well as professionals.

Some of the major benefits are:

  • Increase Visibility
  • Learn Global Best Practices
  • Add value to your CV
  • Stay updated with the market
 

What will I learn?

In this course, you’ll be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You’ll focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best-practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

  • Business relationship management
  • Service portfolio management
  • Financial management for IT services
  • Demand management
  • Service catalog management
  • Service level management
  • Supplier management
 

Is this right for me?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The SOA qualification would suit candidates in the following IT professions or areas:

  • IT Management
  • IT Finance Manager
  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager
 

Cost:

Standard cost for ITIL SOA training & certification course is INR 29,500 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

Training Delivery Style:

This SOA Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions
 

Pre Requisites

You must be an ITIL Foundation certified to appear for ITIL Intermediate SOA Certification.

Job Prospects:

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you’ve in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT Service Management (ITSM).

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.


FAQs

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* Your personal details are for internal use only and will remain confidential.

 
 
 
 
 
 
 

* Your personal details are for internal use only and will remain confidential.

 
 
 
 
 
 
 
 
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