The Service Offerings and Agreements module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
The Intermediate Level is the qualification which has numerous benefits for organization as well as professionals. Some of the major benefits are:
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL SOA Training & Certification course is Rs 29,500 per participant.
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You must be ITIL Foundation Certified to appear for ITIL Intermediate SOA Certification.
A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.