ITILŪ Service Operation(SO) Training & Certification

         

What is ITIL Intermediate Service Operation?

The ITIL Intermediate Service Operation (SO) training and certification course is specially designed for the professionals who are involved in event management and monitoring, also another main purpose of this course is learning problem management and root cause analysis and access management.

This course also covers communication and management of stakeholders with technical and application management and also service desk organization. This certification also prepares candidates for ITIL Expert Certificate on IT service management.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

When is Next Batch

Key Benefits

ITIL benefits within Service Operation:

  • Scalability - Any size of organization adapt ITIL
  • Reduction in costs - ITIL has demonstrated its power in decreasing the general cost of overseeing service management
  • Improved quality - Best/sound management practices will increase the quality of service
  • Alignment to standards - ITIL is aligned to the ISO/IEC 20000 Standard for Service Management
  • Return On Investment (ROI) - ITIL encourages IT associations to control on speculation and quantifiable returns to the business. This builds up a business case for new or proceeding with interest in IT
  • Seamless sourcing partnerships - Outsourcing, often with multiple service providers, is increasingly common today and ITIL is widely practiced among industry service providers so it offers a common practice base for improved service chain management.
 

What will I learn?

In this course, you’ll be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best-practices and position you to successfully complete the associated exam.

The main process focus areas of this course include:

  • Event management
  • Incident management
  • Problem management
  • Request fulfillment
  • Access management

The organizational functions focused on in this course include:

  • Service desk
  • Technical management
  • IT operations management
  • Application management
 

Is this right for me?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years of professional experience working in IT Service Management (ITSM).

The Service Operation qualification would suit candidates in the following IT professions or areas:

  • Release Manager
  • Problem Manager
  • Security Administrator
  • Service Desk and Incident Manager
  • Applications Support
  • Network Support
  • IT Operations Manager
  • Security Manager
  • Database Administrator
 

Cost For ITIL Intermediate Service Operation

Standard cost for ITIL® Service Operation training & certification course is INR 29,500 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

 

Pre Requisites:

You must be ITIL® Foundation certified to appear for ITIL® Intermediate SO certification.

Training Delivery Style:

This ITIL Intermediate SO Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions
 

Job Prospects:

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.

Certification Exam: 

See exam details below:

  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - Within 5 business days

 


FAQs

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* Your personal details are for internal use only and will remain confidential.

 
 
 
 
 
 
 
 
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