Service Integration and Management (SIAM^TM) Professional - Training and Certification

• Elements of a SIAM^TM Governance Framework
• Analysis of the Current Situation
• Key Elements of a SIAM^TM Strategy
• Defining Principles and Policies
• Forming Roles and Responsibilities
• Process Models and Practices
• Structural Elements of SIAM
• Tooling Strategy Development
• Risk Management Planning
• Performance Measurement and Metrics

• Design a Detailed SIAM^TM Model
• Plan a SIAM^TM Implementation
• Develop Process Models and Practices
• Identify and Appoint Resources
• Create Tooling and Technology Requirements
• Develop Communication and Change Management Plans
• Risk Assessment and Mitigation Planning
• Set Up Performance Measurement Metrics
• Design Training and Capability Development Programs

• Different Scenarios Supporting a SIAM^TM Implementation
• Design a Detailed SIAM Model
• Plan a SIAM Implementation
• Create Governance and Control Mechanisms
• Implement SIAM Processes and Practices
• Combine Multiple Service Providers
• Implementing Tooling and Technology Solutions
• Define Performance Metrics and Reporting
• Ensure Risk Mitigation and Issue Resolution
• Drive Communication and Collaboration
• Provide Initial Training and Support

• Operate, Assure and Improve a SIAM^TM Ecosystem
• Manage Ongoing Service Delivery
• Monitor Supplier Performance and Compliance
• Conduct Regular Service Reviews
• Implement Continuous Improvement Initiatives
• Enhance Collaboration and Communication
• Risk Management and Incident Resolution
• Leverage Automation and AI for Efficiency
• Adapt to Changing Business Needs
• Establish a Culture of Innovation and Excellence

• Application of SIAM^TM Practices
• Adapting SIAM to Different Organizational Models
• Aligning SIAM with ITIL, COBIT, and Other Frameworks
• Governance and Compliance Management
• Stakeholder Engagement and Relationship Management
• Service Integration Tools and Technologies
• Performance Monitoring and Continuous Improvement
• Risk and Issue Management Throughout the SIAM Lifecycle
• Standardization and Best Practice Adoption
• Scalability and Future Adaptation of SIAM

SIAM^TM Professional certification is right for the people who are working in an organization that needs service integration, multiple supplier integration, vendor integration and employed as:

• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process /Project/Program/Supplier/Change Managers
• Service Level / Business Relationship Managers
• Service / Process Architects
• Business Change / Organizational Changer Practitioners
• SIAM^TM consultants

• There is no mandatory pre-requisite to register for this certification course. Ideally 2 years of IT industry experience is recommended.
• Standard cost for SIAM^TM Professional training & certification course is USD 740 per participant.
• You can drop your query via. an email or you can call us for current discounted rates.

• A lot depends on your professional background, experience, the speed at which you understand Information Technology and Service Management and the interest you have in ITSM.
• If you are entry-level or have a couple of years of IT experience, you can expect to be hired in Service Integrator Role or Service Manager. SIAM^TM Consultant ensures that if the services are outsourced to multiple suppliers then how to integrate multiple suppliers to maintain continuous service delivery also they are responsible to design end to end service processes as architecture
• SIAM^TM Consultant is one of the important personals in the organization, they work with upper management level and after a certain experience, they enter in an upper management position.

• Provide better service to end-users
• Increases cost-efficiency
• Enhanced accountability
• Enable more flexibility
• The ability to introduce competitiveness between service providers
• For development and ownership of intellectual property
• Provide greater access to expertise across a wider range of suppliers
• Opportunity to work with upper management level
• Increases your monetary returns
• Add more value to your resume
• Showcase your expertise in Service management
• Better understanding of service integration

This SIAM^TM Professional Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions