SIAM Professional Training & Certification


About SIAMTM Professional

SIAM (Service Integration and Management) is an adjustment for ITIL that spotlights on dealing with the conveyance of services given by different suppliers.  It is a service capacity and set of practices in a model and approach that expands on, expounds, and supplements all the aspects of the ITIL practices.

Viable SIAM joins the advantages of multi-sourcing services with single sources which limit the dangers of multi-sourced methodologies and veiling the supply chain unpredictability from the customers. SIAM aids the circumstances where execution won't be characterized totally by a solitary expert, supporting the advancement of supply chains into supply systems.

The essential focal point of SIAM is giving the vital steady administration, affirmation, and management of these multiple suppliers and services, regardless of whether these suppliers are outer, interior or a blend. It incorporates approaches for supplier co-appointment, co-ordination, co-operation, and interoperability. This makes a situation where all gatherings know their part, obligations, setting and are enabled to convey – and are then, additionally considered responsible for the results. 

Key Features:

  • Industry expert trainer with 15+ yrs of experience
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included



What Will I Learn?

  • An introduction to Service Integration and Management (SIAM)
  • How to align multiple service providers with an organization's goal of delivering optimal service
  • How SIAM relates to other management practices
  • SIAM roles and responsibilities
  • SIAM practices
  • Which processes support SIAM
  • Real Time Case Studies

Is it Right For Me?

SIAM Professional certification is right for the people who are working in an organization that needs service integration, multiple supplier integration, vendor integration and employed as:

  • Service Managers and Practitioners
  • Service Provider Portfolio Managers
  • Process /Project/Program/Supplier/Change Managers
  • Service Level / Business Relationship Managers
  • Service / Process Architects
  • Business Change / Organizational Changer Practitioners
  • SIAM consultants


  1. Discovery and Strategy
    Elements of a SIAM Governance Framework
    Analysis of the Current Situation
    Key Elements of a SIAM Strategy
    2. Plan and Build
    Design a Detailed SIAM Model
    Plan a SIAM Implementation
    3. Implement
    Different Scenarios Supporting a SIAM Implementation
    Ongoing Organizational Change Management
    4. Run and Improve
    Operate, Assure and Improve a SIAM Ecosystem
    5. SIAM Practices Across the Stages
    Application of SIAM Practices

Pre-requisites and Cost:

There is no mandatory pre-requisite to register for this certification course. Ideally 2 years of IT industry experience is recommended.

Standard cost for SIAM Professional training & certification course is INR 33,000 per participant.

You can drop your query via. an email or you can call us for current discounted rates.

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand Information Technology and Service Management and the interest you have in ITSM.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired in Service Integrator Role or Service Manager. SIAM Consultant ensures that if the services are outsourced to multiple suppliers then how to integrate multiple suppliers to maintain continuous service delivery also they are responsible to design end to end service processes as architecture

SIAM Consultant is one of the important personals in the organization, they work with upper management level and after a certain experience, they enter in an upper management position.


Benefits of SIAM Professional training & certification:

  • Provide better service to end-users
  • Increases cost-efficiency
  • Enhanced accountability
  • Enable more flexibility
  • The ability to introduce competitiveness between service providers
  • For development and ownership of intellectual property
  • Provide greater access to expertise across a wider range of suppliers
  • Opportunity to work with upper management level
  • Increases your monetary returns
  • Add more value to your resume
  • Showcase your expertise in Service management
  • Better understanding of service integration


SIAM Professional Certification Exam Format:

  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Closed book 

Training Delivery Style:

This SIAM Professional Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions



SIAM Professional training will be delivered by accredited trainers. The instructors for this course are highly experienced professionals with 12+ years of industry experience and already have trained more than 5000 professionals.

Their core expertise includes:

  • ITIL/SIAM Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance


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About Novelvista

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Vidya Vincent


SIAM professional training provided by Novel Vista was very impressive. I was initially apprehensive about the online trainings however Vikas has turned over my impression by 360 degrees. Wish to undergo many trainings from Novel Vista and especially from Vikas Sharma. Thank you!!!!

Ankita Aind


I did my SIAM professional and Agile Scrum master training from Novelvista. The trainer(Vikas Sharma) was very knowledgeable and provided examples from real life scenarios. The coordination from the team was very good even during the COVID 19 situation.

Vikram Gulati


Best SIAM Training and amazing trainers like Vikas Sharma, whose knowledge, explanations and real time examples made this training real easy and informative. Many thanks to Vikas and NovelVista.

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692 learners


Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

SIAM Professional certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the SIAM Professional course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for SIAM Professional Certification Exam afterward.


* Your personal details are for internal use only and will remain confidential.

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