In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.

Service management as a practice:

Concept of ITIL best practices in the public domain
Why ITIL® is so successful?
Concept of a service
Concept of internal and external customers
Concept of internal and external services
Concept of service management
Concept of IT service management
Concept of stakeholders in service management
What are processes and functions?

The process model and the characteristics of processes

The ITIL Service Lifecycle and the ITIL® 4 SVS

The structure of the ITIL® service lifecycle in brief (for reference)
SVS (Service Value System) and SVC (Service Value Chain)
The purpose, objectives, and scope of Service Value System
Value to the business by each element of the Service Value Chain
Service knowledge management system
Configuration item
Configuration management system
Definitive Media Library (DML)
Change and its types
Event

Key Principles and Models:

The Four Dimensions of Service Management
Dimension 1: Organizations and People
Dimension 2: Information and Technology
Dimension 3: Partners and Suppliers
Dimension 4: Value Streams and Processes
The Eight Guiding Principles
The Six Service Value Chain Activities
ITIL Management Practices: Introduction
General Management Practices

ITIL V4 Certification | ITIL Foundation Training, Course in India

Training Calendar