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ITIL V4 Certification | ITIL Foundation Training, Course in India

Ready to Ace Your ITIL v4 Foundation Exam in 2026? NovelVista is a leading provider of ITIL V4 certification, courses and training in India. We provide IT service management training and ITIL certification in India.

  • In-detailed Learning Materials
  • Important IT Service Management Practices.
  • Real World Application Via Case Studies
  • Global Recognition For IT
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ITIL® 4 Foundation Training and Certification in India Overview

ITIL V4 Certification helps you understand the value, cost, and risk in IT Service Management and major restructuring of the ITIL framework. ITIL Foundation Certification showcases procedures and tasks in different checklists based on organization and technology and used in organizational strategies. Obtaining an Information Technology Infrastructure Library certification or ITIL certification is valuable for those aiming to excel in IT service management. Our entry-level certificate will help you gain an in-depth understanding of the principal practices, components, and strategies of ITIL V4. ITIL V4 helps businesses develop the baseline from which they can prepare, create, and implement their strategies.


It is also used to elaborate compliance and major improvement. ITIL V4 certification is essential for professionals seeking to enhance their expertise in IT service management and improve their career prospects. With our certification, you can successfully enable a service organization's competency capacity as well as confidence for action. We offer the ITIL V4 foundation course, providing comprehensive ITIL V4 training in India. Our ITIL V4 certification in India is designed to help professionals enhance their IT service management skills.

With our flexible ITIL V4 online training options, you can complete the ITIL V4 training online at your convenience. Our competitive ITIL V4 certification levels ensure you receive top-quality education at an affordable price. Join our ITIL V4 Certification training online in 2026, available for professionals from Pune, Mumbai, Delhi, Hyderabad, Bangalore, Chennai, and across India and take your IT career to the next level!

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What You Will Get?

8+ hours of live training

Premium Study Material

Mock Exams and Learning

Exam Registration Assistance

Training Completion Certificate (PDUs)

Case-Studies Soft Copies

Post Training Support

Official Courseware From PeopleCert

ITIL Certification Path

Learning Outcome

After the completion of the course, the participants would be able to:

Align different service providers with a business's aim of offering optimal services.
Understand ITIL-related practices for businesses and service management.
Implement the best practices of ITIL V4.
Adopt roles and responsibilities of ITIL V4.

Course Curriculum: ITIL V4 Certification in India

Introduction+

The ITIL V4 Certification provides a comprehensive understanding of value, cost, and risk in IT Service Management while highlighting key updates and restructuring in the ITIL framework. The ITIL Foundation Certification focuses on essential procedures and tasks, using checklists tailored to organizational strategies and technology requirements.


Our entry-level certification will equip you with a deep understanding of ITIL V4’s core practices, components, and strategies. ITIL V4 offers businesses a foundation to design, implement, and enhance their service management strategies. It also aids in ensuring compliance and driving continuous improvement. With this certification, you will boost your service organization’s competency and enhance your confidence in taking effective actions.


We offer a comprehensive ITIL V4 Foundation Course in India, designed to elevate your IT service management skills. With flexible online training options, you can complete your certification at your own pace. Our competitive pricing ensures top-quality education at an affordable cost. Join our 2026 online ITIL V4 Certification Training and enhance your career with globally recognized credentials. Module 1: Understand the Key Concepts of Service Management

Module 1: Understand the Key Concepts of Service Management+

Recall the definition of:


  1. Service
  2. Utility
  3. Warranty
  4. Customer
  5. User
  6. Service management
  7. Sponsor
  8. The ITIL V4 foundation certification in India not only validates your understanding but also opens up new career opportunities.


Key concepts of creating value with services.


  1. Cost
  2. Value
  3. Organization
  4. Outcome
  5. Output
  6. Risk
  7. Utility/Warranty


Key concepts of service relationships.


  1. Service offering
  2. Service relationship management
  3. Service provision
  4. Service consumption

Module 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management+

Describe the nature, use and interaction of the guiding principles

  • Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Module 3: Understand the Four Dimensions of Service Management+

Describe the four dimensions of service management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Module 4: Understand the purpose and components of the ITIL service value system+

  • Describe the ITIL service value system
  • The ITIL Service Value System (SVS) aligns all organizational activities to deliver value to customers.
  • It integrates components like governance, practices, and continual improvement to ensure services meet customer needs.
  • SVS ensures that value creation is the core focus, supporting flexible, efficient, and continuous service delivery.
  • The system emphasizes the interconnectedness of various activities, from strategy to operational delivery, to enhance overall service performance.

Module 5: Understand the activities of the service value chain, and how they interconnect+

  1. Describe the interconnected nature of the service value chain and how this supports value streams
  2. The service value chain consists of interconnected activities that work together to create value for customers. Each activity adds a specific contribution to the overall outcome, ensuring that the service is efficiently delivered.
  3. These interconnected activities support value streams, which guide the flow of work to meet customer needs.
  4. By understanding the relationships between activities, organizations can identify bottlenecks and optimize processes, improving overall service delivery.
  5. Recognizing how each part of the value chain connects allows businesses to streamline operations, ensure a smooth flow, and enhance service outcomes.


Describe the purpose of each value chain activity:


  1. Plan
  2. Improve
  3. Engage
  4. Design & transition
  5. Obtain/build
  6. Deliver & support

Module 6: Know the purpose and key terms of 15 ITIL practices+

Recall the purpose of the following ITIL practices:


  1. Information security management
  2. Relationship management
  3. Supplier management
  4. Availability management
  5. Capacity and performance management
  6. IT asset management
  7. Service continuity management
  8. Monitoring and event management
  9. Release management
  10. Service configuration management
  11. Deployment management
  12. Continual improvement
  13. Incident management
  14. Problem management
  15. Service request management
  16. Service desk/Service level management


Recall definitions of the following ITIL terms


  1. Availability
  2. IT asset
  3. Event
  4. Configuration item
  5. Change
  6. Incident
  7. Problem
  8. Known error
  9. Understand 7 ITIL practices

Module 7: Understand 7 ITIL practices+

Explain the following ITIL practices in detail, excluding how they fit within the service value chain

  • Continual improvement, including:
  • The continual improvement model
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

ITIL Course Curriculum: ITIL V4 Certification+

ITIL v4 training course in India curriculum’s initiates a deep understanding of:

  • Key concepts of creating value with services
  • Key concepts of service relationships
  • The nature, use and interaction of the guiding principles
  • ITIL service value system
  • ITIL practices in detail, including how they fit within the service value chain
  • Concept of ITIL best practices in the public domain
  • Why ITIL® is so successful?
  • Concept of a service
  • Concept of internal and external customers
  • Concept of internal and external services
  • Concept of service management
  • Concept of IT service management
  • Concept of stakeholders in service management
  • Processes and functions of ITIL v4
  • The Four Dimensions of Service Management
  • The Eight Guiding Principles
  • The Six Service Value Chain Activities
  • ITIL Management Practices: Introduction
  • General Management Practices

ITIL Course Topics+

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.


Service management as a practice:


  1. Concept of ITIL best practices in the public domain
  2. Why ITIL® is so successful?
  3. Concept of a service
  4. Concept of internal and external customers
  5. Concept of internal and external services
  6. Concept of service management
  7. Concept of IT service management
  8. Concept of stakeholders in service management
  9. What are processes and functions?


The process model and the characteristics of processes


The ITIL Service Lifecycle and the ITIL® 4 SVS


  1. The structure of the ITIL® service lifecycle in brief (for reference)
  2. SVS (Service Value System) and SVC (Service Value Chain)
  3. The purpose, objectives, and scope of Service Value System
  4. Value to the business by each element of the Service Value Chain
  5. Service knowledge management system
  6. Configuration item
  7. Configuration management system
  8. Definitive Media Library (DML)
  9. Change and its types
  10. Event


Key Principles and Models:


  1. The Four Dimensions of Service Management
  2. Dimension 1: Organizations and People
  3. Dimension 2: Information and Technology
  4. Dimension 3: Partners and Suppliers
  5. Dimension 4: Value Streams and Processes
  6. The Eight Guiding Principles
  7. The Six Service Value Chain Activities
  8. ITIL Management Practices: Introduction
  9. General Management Practices