ITILŪ Service Strategy(SS) Training Certification Course


What Is ITIL® Service Strategy?

ITIL SS is detail overview of the purpose, principles and processes of service strategies and will give you capability to organize and implement this as part of overall service management and also providing guidance on technology-related activities and considerations. The goal of ITIL Service Strategy training and certification module is to transmit, test, and endorse the best practices on ITSM best practices to improve the service quality.

Service Strategy is at the focal point of Service life cycle. By understanding authoritative objectives and client needs creation of value starts here. Each authoritative resource including individuals, procedures and items should bolster the strategy.

Service strategy is tied in with guaranteeing that associations are in a situation to deal with the expenses and dangers related with their service portfolios, and are set up not only for operational adequacy but rather for unmistakable execution

Organizations as of now practicing ITIL which can utilize ITIL Service Strategy to direct a key audit of their ITIL-based service management capacities and to enhance the arrangement between those abilities and their business systems. ITIL Service Strategy will urge peruses to stop and consider why something is to be done before considering how.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

When is Next Batch


What I Will Learn

In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle. Including introduction of the key principles of service strategy, and service strategy processes. Introduction of the importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management which are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle.

Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients

Course Outline

  • Introduction to Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes
  • Service Portfolio Management
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks

Is It Right For Me

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

The Service Strategy qualification would suit candidates in the following IT professions or areas:

  • CIOs/CTOs
  • Manager/IT audit managers
  • Supervisory staff
  • Team leaders
  • Sevice Designers, Architects, Planners
  • IT consultants
  • ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle

Cost for ITIL V3 Service Strategy Certification:

The standard price of ITIL Intermediate Level Service Strategy Training & Certification is INR 29,500 Only

 But don't worry about pricing we always keep on giving discounts to our each and every customer. You can check current discounted pricing by calling us right now 


Pre Requisites

You must be ITIL® SS Certified to appear for ITIL® Intermediate Service Strategy Certification.

Benefits of Applying ITIL Service Strategy:

ITIL SS can enhance the IT service organization in several ways:

  • It helps an organization to understand its customer requirements and accordingly it provides the end to end IT service solutions for converting their business requirement into service requirements which is also used by other phases of service lifecycle.
  • You start treating service management as a business strategic asset.
  • The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL service lifecycle.
  • Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
  • Enables an organization to handle costs and risks associated with their service portfolios effectively.


Certification Exam:

  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days
You should be able to clear the exam easily with a good score because:
  • You will get excellent training from the expert trainers
  • Lot of sample questions will be discussed on each topic throughout the training session
  • Exam preparation session will be there before the actual exam
  • You can expect many questions from the ones which will be discussed during training


Faculty for ITIL Intermediate Service Strategy: 

ITIL Intermediate Service Strategy training will be delivered by an Accredited Trainer using Accredited Training Material.

Trainer for this batch is a highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as an ITIL consultant and delivering training as a freelance consultant with NovelVista.

He is delivering training for more than 6 years and trained more than 5000 professionals. His core expertise includes:

  • ITIL Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance

Professional Achievements:

  • Certified ITIL v2 Master
  • ITIL v3 Expert
  • Axelos Accredited Trainer
  • PRINCE2 Practitioner
  • PMP Certified
  • Lean Six Sigma Black Belt


Register Your Interest by clicking on this link: Register Now

* Your personal details are for internal use only and will remain confidential.


* Your personal details are for internal use only and will remain confidential.

  • Disclaimer
  • PRINCE2® is a registered trade mark of AXELOS Limited. All rights reserved.
  • ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
  • MSP® is a registered trade mark of AXELOS Limited. All rights reserved.
  • DevOps® is a registered trade mark of DevOps Institute Limited. All rights reserved.