ITIL® Service Strategy (SS) Training Certification Course

What will I learn?

In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle, including introduction of the key principles of service strategy, and service strategy processes. Also introduction of importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management those are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle.

Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients.

Course Outline

• Introduction to Service Strategy
• Service Strategy Principles
• Service Strategy Processes
• Service Portfolio Management
• Governance
• Organizing for Service Strategy
• Technology considerations
• Implementing Service Strategy
• Challenges, critical success factors and risks

Syllabus:

Module 1: An Introduction to Service Strategy

• The purpose of service strategy
• The objectives of service strategy
• Service strategy’s value to the business

Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:

• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 2: Service Strategy Principles

• Learning Objectives
• Service Strategy Basics
• Services and Value
• Assets and Service Providers
• Defining Services
• Service Economics
• Sourcing Strategies

Module 3: Service Strategy Processes

• Strategy Management
• Service Portfolio Management
• Financial Management
• Demand Management
• Business Relationship Management

Module 4: Governance

• What is Governance?
• Strategy, Policy and Plan
• Setting the strategies, policies and plans
• Governance Framework
• What is IT Governance?
• Governance Bodies
• IT Steering Group
• Strategy to Governance

Module 5: Organizing for Service Strategy

• Centralized, Federated, or Decentralized?
• Deciding on a Structure
• Speed of Change
• Organization Departmentalization
• Organizational Design
• Organizational Design Steps

Module 6: Technology Considerations

• Service Automation Benefits
• Areas for Possible Service Automation
• Automation reduces variation
• Preparing for Automation
• Service Analytics and Instrumentation
• Service Analytics
• Characteristics of good Service Interfaces
• The Critical Role of Service Interfaces
• Types of Service Technology Encounters
• Self-Service Channels

Module 7: Implementing Service Strategy

• Implementation Through the Lifecycle
• Following a Lifecycle Approach
• The Impact of Service Strategy on other lifecycle Stages

Module 8: Challenges, Critical Success Factors and Risks

• Challenges
• Risks
• Critical Success Factors (CSFs)

Is this right for me?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management (ITSM).

The Service Strategy (SS) qualification would suit candidates in the following IT professions or areas:

• CIOs/CTOs
• Manager/IT audit managers
• Supervisory staff
• Team leaders
• Service Designers, Architects, and Planners
• IT consultants
• ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle

Cost for ITIL Service Strategy Certification:

The standard price of ITIL Intermediate Level Service Strategy (SS) training & certification is INR 29,500 only.

But you need not worry about pricing, we always keep giving discounts to customers. You can check current discounted pricing by calling us right now.

Pre-requisites

You must be ITIL® SS Certified to appear for ITIL® Intermediate Service Strategy Certification.

Training Delivery Style:

This ITIL Intermediate SS Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions 

Benefits:

ITIL SS can enhance the IT service organization in several ways:

• It helps an organization to understand its customer requirements and accordingly it provides the end-to-end IT service solutions for converting their business requirements into service requirement which is also used by other phases of service lifecycle
• You start treating service management as a business strategic asset
• The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL service lifecycle
• Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
• Enables an organization to handle costs and risks associated with their service portfolios effectively