ITILŪ Service Strategy (SS) Training Certification Course


What is ITIL® Service Strategy (SS)?

ITIL SS is a detailed overview of the purpose, principles and processes of service strategies and will give you the capability to organize and implement this as part of overall service management and also provide guidance on technology-related activities and considerations. The goal of ITIL Service Strategy training and certification module is to transmit, test, and endorse the best-practices of ITSM to improve the service quality.

Service Strategy is at the focal point of service life cycle. By understanding authoritative objectives and client needs creation of value starts here. Each authoritative resource including individuals, procedures and items should bolster the strategy.

Service strategy is tied in with guaranteeing the associations are in a situation to deal with the expenses and dangers related with their service portfolios, and are set up not only for operational adequacy but rather for unmistakable execution.

Organizations are practicing ITIL which can utilize ITIL Service Strategy to direct a key audit of their ITIL-based service management capacities and to enhance the arrangement between those abilities and their business systems. ITIL Service Strategy will urge peruses to stop and consider why something is to be done before considering how.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Key Features:

  • Online/E-Learning Session at your feasible time
  • AXELOS accredited trainers with over 12 years of industry experience
  • Soft copy  of the study material along with post-training reading suggestions
  • Concise and to the point course material

When is Next Batch


What will I learn?

In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle, including introduction of the key principles of service strategy, and service strategy processes. Also introduction of importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management those are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle.

Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients.

Course Outline

  • Introduction to Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes
  • Service Portfolio Management
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks


Module 1: An Introduction to Service Strategy

  • The purpose of service strategy
  • The objectives of service strategy
  • Service strategy’s value to the business


Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:


  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


Module 2: Service Strategy Principles

  • Learning Objectives
  • Service Strategy Basics
  • Services and Value
  • Assets and Service Providers
  • Defining Services
  • Service Economics
  • Sourcing Strategies


Module 3: Service Strategy Processes

  • Strategy Management
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Relationship Management


Module 4: Governance

  • What is Governance?
  • Strategy, Policy and Plan
  • Setting the strategies, policies and plans
  • Governance Framework
  • What is IT Governance?
  • Governance Bodies
  • IT Steering Group
  • Strategy to Governance


Module 5: Organizing for Service Strategy

  • Centralized, Federated, or Decentralized?
  • Deciding on a Structure
  • Speed of Change
  • Organization Departmentalization
  • Organizational Design
  • Organizational Design Steps


Module 6: Technology Considerations

  • Service Automation Benefits
  • Areas for Possible Service Automation
  • Automation reduces variation
  • Preparing for Automation
  • Service Analytics and Instrumentation
  • Service Analytics
  • Characteristics of good Service Interfaces
  • The Critical Role of Service Interfaces
  • Types of Service Technology Encounters
  • Self-Service Channels


Module 7: Implementing Service Strategy

  • Implementation Through the Lifecycle
  • Following a Lifecycle Approach
  • The Impact of Service Strategy on other lifecycle Stages


Module 8: Challenges, Critical Success Factors and Risks

  • Challenges
  • Risks
  • Critical Success Factors (CSFs)

Is this right for me?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management (ITSM).

The Service Strategy (SS) qualification would suit candidates in the following IT professions or areas:

  • CIOs/CTOs
  • Manager/IT audit managers
  • Supervisory staff
  • Team leaders
  • Service Designers, Architects, and Planners
  • IT consultants
  • ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle

Cost for ITIL Service Strategy Certification:

The standard price of ITIL Intermediate Level Service Strategy (SS) training & certification is INR 32,000 only.

But you need not worry about pricing, we always keep giving discounts to customers. You can check current discounted pricing by calling us right now.



You must be ITIL® SS Certified to appear for ITIL® Intermediate Service Strategy Certification.

Training Delivery Style:

This ITIL Intermediate SS Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions 


ITIL SS can enhance the IT service organization in several ways:

  • It helps an organization to understand its customer requirements and accordingly it provides the end-to-end IT service solutions for converting their business requirements into service requirement which is also used by other phases of service lifecycle
  • You start treating service management as a business strategic asset
  • The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL service lifecycle
  • Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
  • Enables an organization to handle costs and risks associated with their service portfolios effectively


  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days



ITIL Intermediate Service Strategy training will be delivered by our Accredited trainers using Accredited training material.

Trainers for this batch are highly experienced professionals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

They’ve delivered training for more than 5000 professionals.

His core expertise includes:

  • ITIL Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance

Instructors Achievements:

  • Certified ITIL V2 Master
  • ITIL V3 Expert
  • AXELOS Accredited Trainer
  • PRINCE2 Practitioner
  • PMP Certified
  • Lean Six Sigma Black Belt


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Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

 ITIL Intermediate Service Strategy  certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the  ITIL Intermediate Service Strategy  course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for  ITIL Intermediate Service Strategy  Exam afterward.

* Your personal details are for internal use only and will remain confidential.


* Your personal details are for internal use only and will remain confidential.

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