Sections
NOVELVISTA PRIVACY POLICY
Introduction
Your trust in sharing personal data with us is deeply appreciated. Safeguarding the security of your data is of utmost importance...
Who we are?
We are NovelVista Learning Solutions, an Accredited Training Organization (ATO)...
NovelVista Learning Solutions Pvt. Ltd.
Office 1, Revati Arcade 2, Opp Kapil Malhar, Behind Frozen Bottle,
Baner Road, Pune 411045, Maharashtra, India
Contact: hello@novelvista.com
Personal Data Collection
- Providing requested information...
- Completing commercial transactions...
- Fulfilling contracts...
Technical Information
- IP address
- Browser details
- Operating system
- Clickstream data
Lawful Basis for Processing Personal Data
| Purpose | Category | Data | Use | Basis | Shared With | Retention |
|---|---|---|---|---|---|---|
| Provide information | Subject Info | Name, email, sector, location | Send requested content | Contract | Internal | 8 years |
| Related updates | Legitimate interest | Internal | ||||
| Phone number | Follow-up | Legitimate interest | Internal | |||
| Contact form data | Mailing list | Consent | Internal |
Security Measures
Our Information Security Management System (ISMS) is certified to ISO/IEC 27001:2013, ensuring robust security controls. Payment card processing complies with the Payment Card Industry Data Security Standard (PCI DSS). While we have implemented appropriate security measures for personal data protection, it's crucial to recognize information security risks beyond our information infrastructure's boundary. We disclaim liability for breaches occurring beyond our control.
Your Rights as a Data Subject
As an individual whose personal information we hold, you have specific rights. To exercise these rights, contact us at hello@novelvista.com or refer to the 'Contact us' section below. Two valid forms of identification will be required for verification purposes. Your rights include:
- The right to be informed: Clear information about our data processing activities is provided through this privacy notice.
- The right of access: Request a free copy of your personal data, along with details on processing purposes, categories, recipients, retention periods, and data sources.
- The right to rectification: Correct or complete inaccurate/incomplete personal information.
- The right to erasure: Request deletion of personal data where no legal basis or legitimate reason for processing exists.
- The right to restrict processing: Halt processing of personal data under specific conditions.
- The right to data portability: Request transfer of personal data to another controller or processor in a machine-readable format.
- The right to object: Object to data processing based on legitimate interest, direct marketing, scientific research, or automated decision-making.
Contact Us
For comments, questions, or suggestions regarding this privacy notice or your personal data, email hello@novelvista.com. Alternatively, reach us at our global HQ:
NovelVista Learning Solutions Pvt. Ltd.
Office 1, Revati Arcade 2, Opp Kapil Malhar, Behind Frozen Bottle,
Baner Road, Pune 411045, Maharashtra, India
Operating hours: 10:00 am – 6:30 pm IST, Monday to Friday
Complaints
For confidential discussion of complaints, use the contact details provided above. All complaints will be handled confidentially.
| Purpose of Collection | Information Category | Data Collected | Specific Use | Lawful Basis for Processing | Data Shared With | Retention Period |
|---|---|---|---|---|---|---|
| 1. To provide you with information | Subject matter information | Name, company name, geographic location, email address, business sector. | To provide appropriate online/email information about requested services. | Contractual fulfilment | Internally only | Maximum eight years. Six months if a marketing email is unopened. |
| Provide additional updates related to your area of interest. | Legitimate interest | Internally only | ||||
| Telephone number | Follow-ups to ensure provided information meets your needs. | Legitimate interest | Internally only | |||
| Personal contact information from website forms or trade shows. | General mailing list subscription | Consent | Internally only | |||
| 2. Transactional information | Transaction details | Name, address, email, telephone, bank account details. | Process purchase transactions and resolve issues. | Contractual fulfilment | Internally only | Maximum eight years from contract date. |
| Accounting & taxation | Statutory obligation | Internal & advisers | Six months if user enters data but no transaction occurs. | |||
| Legal claim documentation | Legitimate interest | Internal & advisers | Eight years for VAT compliance. | |||
| Payment card data | PAN, name, service code, expiry date | Complete card payment | Contractual performance | PCI-DSS card companies | Only retained while authorization is pending. | |
| 3. Fulfilment information | Fulfilment data | Name, dietary requirements | Catering for training courses | Contractual performance | Internal & venues | Maximum six years after contract completion. |
| Name & ID details | Training attendance | Contractual performance | Internal & venues | |||
| Name & ID details | Exam attendance and certification | Contractual performance | Internal & certification bodies | |||
| Name, contact | Licensing details for software/e-learning | Contractual performance | Internal & third-party providers | |||
| Name, address, contact | Physical/digital delivery | Contractual performance | Internal & logistics partners | |||
| 4. Security | Security information | Technical details | Protect against cyber attacks | Legitimate interest | Internal & forensic partners | Statutory limitation |
| 5. Communications | Contact information | Name, contact, ID | Handle communication requests | Legitimate interest | Internal & advisers | Statutory limitation |
| 6. Product development | Survey data | Name, contact, ID | Develop new products | Consent | Internal & marketing (with consent) | 1 year (non-anonymised), indefinitely (anonymised) |