ISO/IEC 20000 Foundation Training & Certification

Key Benefits

The ISO/IEC 20000 Certificate is also a pre-requisite for individuals wishing to achieve the MSP Practitioner Qualification.

Some of the major benefits are:

• Increase Visibility
• Learn Global Best Practices
• Add value to your cv
• Stay updated with the market

What Will I Learn?

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor MSP in a scenario situation. A successful foundation candidate should, with a suitable direction, be able to start applying the method to a real project but may not be sufficiently skilled to do this appropriately for all situations. Their individual project management expertise, the complexity of the project and the support provided for the use of MSP in their work environment will all be factors that impact what the Practitioner can achieve.

By passing the Practitioner exam, candidates should be able to apply and understand how to tailor MSP effectively to a project within an organization environment supporting MSP.

Specifically, you should:

• Understand the relationships between the roles, management products, principles, themes, techniques and processes
• Be able to apply the principles, themes, and processes to a project
• Be able to create and assess management products

Syllabus:

1. Introduction to IT Service Management:

• Fundamentals of IT service management.
• What is service management system and how it can be managed?
• Benefits of ITSMS
• Framework of ITSMS
• Core concepts of IT Service Management

2. The Service Management System (SMS):

• Introduction to Management Systems
• Understanding the service management boundary and determining the scope of the IT service management system
• IT service management system process areas
• Policy
• Organizational roles, responsibilities and authorities
• Planning for the service management system
• Service catalogue and list of services
• Risk management of services
• Service management plan and the requirements.
• Core concepts of the Service Management System (SMS)

3. Service Design and Transition:

• Budgeting and accounting for services
• Resources management
• Risk assessment for services
• Service reporting
• Documents and records supporting the Implementation of ITSM
• Supplier management process
• Service level management Understanding the service management boundary and determining the scope of the IT service management system
• IT service management system process areas

4. The service delivery processes and their relationships:

• The service delivery processes and their relationships
• Service level management
• Service reporting
• Service Continuity and availability management
• Budgeting and Accounting for services
• Capacity management
• Information security management

5. The relationship processes and their relationships:

• The relationship processes and their relationships (Business relationship management, Supplier management).

6. The resolution processes and their relationships:

• The resolution processes and their relationships (Incident and service request management, Problem management).

7. The control processes and their relationships:

• The control processes and their relationships (Change management, configuration management, release and deployment management

Is It Right For Me

ISO/IEC 20000 is aimed at project managers and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Program Office personnel) and operational line managers/staff.

How Much It Cost?

Standard cost for ISO/IEC 20000 training & certification course is INR 35,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

Exam Format:

• Objective testing
• 8 questions - 10 question items per question, each worth one mark
• 44 marks or more required to pass (out of 80 available) - 55%
• Two-and-a-half hours (150 minutes) duration, no additional reading time
• Open book exam (official PRINCE2 manual only).