ISO/IEC 20000 Foundation Training & Certification

         

Training Overview:

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practices in IT Service Management (ITSM).

The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO/IEC 20000 was first released in 2005 and is now at its second edition. It aligns to the IT infrastructure library (ITIL) best-practice framework.

The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.

iso-20000

When is Next Batch

 

Key Features:

  • Experienced trainers with 12+ yrs experience
  • Classroom/online training
  • Real-life case studies
  • Study materials followed up by practice tests

Key Benefits

The ISO/IEC 20000 Certificate is also a pre-requisite for individuals wishing to achieve the MSP Practitioner Qualification.

Some of the major benefits are:

  • Increase Visibility
  • Learn Global Best Practices
  • Add value to your cv
  • Stay updated with the market
 

What Will I Learn?

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor MSP in a scenario situation. A successful foundation candidate should, with a suitable direction, be able to start applying the method to a real project but may not be sufficiently skilled to do this appropriately for all situations. Their individual project management expertise, the complexity of the project and the support provided for the use of MSP in their work environment will all be factors that impact what the Practitioner can achieve.

By passing the Practitioner exam, candidates should be able to apply and understand how to tailor MSP effectively to a project within an organization environment supporting MSP.

Specifically, you should:

  • Understand the relationships between the roles, management products, principles, themes, techniques and processes
  • Be able to apply the principles, themes, and processes to a project
  • Be able to create and assess management products

Syllabus:

  1. Introduction to IT Service Management:
  • Fundamentals of IT service management.
  • What is service management system and how it can be managed?
  • Benefits of ITSMS
  • Framework of ITSMS
  • Core concepts of IT Service Management
  1. The Service Management System (SMS):
  • Introduction to Management Systems
  • Understanding the service management boundary and determining the scope of the IT service management system
  • IT service management system process areas
  • Policy
  • Organizational roles, responsibilities and authorities
  • Planning for the service management system
  • Service catalogue and list of services
  • Risk management of services
  • Service management plan and the requirements.
  • Core concepts of the Service Management System (SMS)
  1. Service Design and Transition:
  • Budgeting and accounting for services
  • Resources management
  • Risk assessment for services
  • Service reporting
  • Documents and records supporting the Implementation of ITSM
  • Supplier management process
  • Service level management Understanding the service management boundary and determining the scope of the IT service management system
  • IT service management system process areas
  1. The service delivery processes and their relationships:
  • The service delivery processes and their relationships
  • Service level management
  • Service reporting
  • Service Continuity and availability management
  • Budgeting and Accounting for services
  • Capacity management
  • Information security management
  1. The relationship processes and their relationships:
  • The relationship processes and their relationships (Business relationship management, Supplier management).
  1. The resolution processes and their relationships:
  • The resolution processes and their relationships (Incident and service request management, Problem management).
  1. The control processes and their relationships:
  • The control processes and their relationships (Change management, configuration management, release and deployment management
 

Is It Right For Me

ISO/IEC 20000 is aimed at project managers and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Program Office personnel) and operational line managers/staff.

 

How Much It Cost?

Standard cost for ISO/IEC 20000 training & certification course is INR 35,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

Exam Format:

  • Objective testing
  • 8 questions - 10 question items per question, each worth one mark
  • 44 marks or more required to pass (out of 80 available) - 55%
  • Two-and-a-half hours (150 minutes) duration, no additional reading time
  • Open book exam (official PRINCE2 manual only).

 

Training Delivery Style:

This ISO/IEC 20000 Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions
 

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.


Calendar

Name Batch Dates Batch Time Action

About Novelvista

We've Trained Professionals across Leading Enterprises Globally

Our Global Accreditations

Reviews


 
Dillip Praharaj

         

The AWS training was really excellent. The good quality trainer with industry experience made a difference. Great presentation style with scenario based teaching and good examples made the learning more effective. All our doubts were clarified during the session. The training arrangement was very well co-cordinated among the staffs. I really enjoyed the training.


 
Uma balasubramanian

         

I did my AWS certification training during my lockdown via e-learning and Mr. Ashok was my tutor. I am really impressed by the way he taught the course and it was more of real-time than the usual ppts. Thank you Novel Vista.

Related Courses

FAQs

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITSM-ISO/IEC 20000 Foundation certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the  ITSM-ISO/IEC 20000 Foundation course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for  ITSM-ISO/IEC 20000 Foundation Certification Exam afterward.

* Your personal details are for internal use only and will remain confidential.

 
 
 
 
 
 
 
 
 

* Your personal details are for internal use only and will remain confidential.

 
 
 
 
 
 
 
 
  18002122003
 
  
 
  • Disclaimer
  • PRINCE2® is a registered trade mark of AXELOS Limited. All rights reserved.
  • ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
  • MSP® is a registered trade mark of AXELOS Limited. All rights reserved.
  • DevOps® is a registered trade mark of DevOps Institute Limited. All rights reserved.