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ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.
The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.
The adoption of ISO 20000 has grown rapidly in the international arena for both internal and external IT service providers and it has become a competitive differentiator for delivery of IT services.
The ISO/IEC 20000 Certificate is also a pre-requisite for individuals wishing to achieve the MSP Practitioner Qualification. Some of the major benefits are:
ISO/IEC 20000 is aimed at project managers and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.
The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor MSP in a scenario situation. A successful foundation candidate should, with suitable direction, be able to start applying the method to a real project but may not be sufficiently skilled to do this appropriately for all situations. Their individual project management expertise, complexity of the project and the support provided for the use of MSP in their work environment will all be factors that impact what the Practitioner can achieve.
By passing the Practitioner exam, candidates should be able to apply and understand how to tailor MSP effectively to a project within an organization environment supporting MSP.
Specifically you should:
ISO/IEC 20000 is aimed at project managers and aspiring project managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff
Standard cost for ISO/IEC 20000 Training & Certification course is Rs 35,000 per participant.
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A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
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