When multiple people are involved in business activities - coordination and collaboration are crucial. Because organizations are usually hierarchical, direction is often provided from the top down. Unless the objectives and actions of different groups are planned and aligned, their desired outcomes will likely not be achieved. Even if they are achieved, poor coordination usually results in missteps, restarts, and rework.
Direct, Plan and Improve is part of the ITIL 4 suite, the latest evolution of the most widely adopted guidance for ITSM. Its audience is those with a foundational knowledge of the ITIL 4 guidance who aim to develop their understanding of essential principles and techniques.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
ITIL4 Strategist Direct, Plan & Improve course will give the learner an understanding of how to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models.
The learning outcome will be as follows:
Vision and Mission
4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
4.2 Know how to identify assessment objectives, outputs, requirements and criteria
4.3 Know how to select an appropriate assessment method for a
4.4 Know how to define and prioritize the desired outcomes of an
4.5 Know how to build, justify and advocate for a business case
4.6 Know how to conduct:
5.1 Understand the nature, scope and potential benefits of
organizational change management
5.2 Know how to use the key principles and methods of Communication & OCM:
5.3 Know how to establish effective interfaces across the value chain
6.1 Know how to define indicators and metrics to support objectives
7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
Exam type: Closed Book
Exam Duration: 90 minutes
Questions: 40 (Multiple Choice Questions)
Passing criteria: 70% a raw score of 28 marks or above
This ITIL4 Strategist Direct, Plan & Improve Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.
Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
The key features of our training program would be:
The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
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Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!
ITIL Strategist Direct, Plan & Improve certification is valid for a lifetime. You don’t have to renew it again and again.
We provide practice tests for the ITIL Strategist Direct, Plan & Improve course as well as Q&A sessions and interactive group discussions.
The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.
We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!
If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Strategist Direct, Plan & Improve Certification Exam afterward.
* Your personal details are for internal use only and will remain confidential.