What is ITIL4 Strategist Direct, Plan & Improve?
When multiple people are involved in business activities - coordination and collaboration are crucial. Because organizations are usually hierarchical, direction is often provided from the top down. Unless the objectives and actions of different groups are planned and aligned, their desired outcomes will likely not be achieved. Even if they are achieved, poor coordination usually results in missteps, restarts, and rework.
Direct, Plan and Improve is part of the ITIL 4 suite, the latest evolution of the most widely adopted guidance for ITSM. Its audience is those with a foundational knowledge of the ITIL 4 guidance who aim to develop their understanding of essential principles and techniques.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
What You Will Learn in ITIL4 Strategist Direct, Plan & Improve
ITIL4 Strategist Direct, Plan & Improve course will give the learner an understanding of how to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models.
The learning outcome will be as follows:
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Course Syllabus for ITIL4 Strategist Direct, Plan & Improve
1. Understand the Key Concepts of Direct, Plan & Improve
1.1 Understand the following key terms:
- Operating Model
- Scope of control
1.2 Understand the differences between the following key concepts:
Vision and Mission
- Strategy, Tactics and Operations
- Governance, compliance and management
- Policies, Controls and Guidelines
1.3 Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
2.1 Identify the scope of control and within this:
- Know how to cascade goals and requirements
- Know how to define effective policies, controls and
- Know how to place decision-making authority at the correct
3. Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand the role of risk and risk management in DPI
- Understand how governance impacts DPI
- Know how to ensure that controls are sufficient, but not excessive
4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements:
4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
4.2 Know how to identify assessment objectives, outputs, requirements and criteria
4.3 Know how to select an appropriate assessment method for a
4.4 Know how to define and prioritize the desired outcomes of an
4.5 Know how to build, justify and advocate for a business case
4.6 Know how to conduct:
- Improvement reviews
- analysis of lessons learned
- Know how to embed continual improvement at all levels of the SVS
5. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement
5.1 Understand the nature, scope and potential benefits of
organizational change management
5.2 Know how to use the key principles and methods of Communication & OCM:
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
5.3 Know how to establish effective interfaces across the value chain
6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
6.1 Know how to define indicators and metrics to support objectives
7. Understand and know how to direct, plan and improve value streams and practices
7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
- Addressing the 4 dimensions
- Applying the guiding principles
- Value stream mapping
- Optimization of workflow
- Elimination of waste
- Ensuring & utilizing feedback
What is the Exam Format fo ITIL4 Strategist Direct, Plan & Improve?
Exam type: Closed Book
Exam Duration: 90 minutes
Questions: 40 (Multiple Choice Questions)
Passing criteria: 70% a raw score of 28 marks or above
Training Delivery Style:
This ITIL4 Strategist Direct, Plan & Improve Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.
Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
The key features of our training program would be:
- Training sessions in a storytelling format
- Exhibition of concepts with the help of professional examples
- Self-analysis and group discussions
- Case studies as the application of the concepts which were taught
- Vibrant presentations along with individual and team activities
- Post-training reading suggestions
- Individual professionals continuing their journey in IT service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- existing ITIL qualification holders wishing to develop their knowledge.
The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).