ITIL® Intermediate MALC Training & Certification

• Coordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
• Stakeholder management and communication
• The value of good communication and ensuring its flow across the service lifecycle.

• The integration of service management processes through the service lifecycle
• The impact of service strategy on other service lifecycle stages
• The value of a service lifecycle perspective when designing service solutions
• The inputs and outputs of processes and stages in the service lifecycle
• TThe value to business and the interfaces of all processes in the ITIL service lifecycle.

• Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
• How the service design package provides a link between service design, service transition and service operation
• Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
• Implementing and improving services, using key sources of information for identifying the need for improvement
• The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

• Governance
• Organizational structure, skills and competence
• Service provider types and service strategies.

• Measuring and demonstrating business value
• Determining and using metrics
• Design and development of measurement frameworks and methods
• Monitoring and control systems
• Use of event management tools to increase visibility of the infrastructure and IT service delivery.

• Implementing service management
• Assessing service management
• Improving service management
• Key considerations for the implementation and improvement of both the service management

• Key considerations when planning and implementing service management technologies

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. You'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using a case studies approach to learn the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

ITIL Expert qualification would benefit candidates in the following IT professions or areas:

• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability

Upon successful completion of the education and examination components related to this qualification, candidates of below profile can expect to gain different competencies:

• IT Managers
• Chief Information Officers
• Senior IT Managers
• IT Operations Practitioners
• IT Professionals
• Supervisors
• IT Development Practitioners
• IT Professionals

ITIL® MALC/Expert certificate requires a minimum of 22 credits from ITIL qualification or complementary certs: 17 credits from any selection of Foundation and Intermediate modules or complementary qualifications 5 credits from the MALC module.

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as defined. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.

This Managing Across the Lifecycle (MALC) focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

• Improved perception of IT within business
• Improves business capability
• Builds trust within the organization
• Improves efficiency
• Reduced IT security exposures
• Brings good change management
• Better resource utilization
• Financial control
• Minimizes disruption in IT services
• Support cloud models

ITIL Service Improvement training will be delivered by an accredited trainer using Accredited training material.

Trainers for this batch are highly experienced professi0onals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

They’ve delivered training for more than 5000 professionals till date.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Instructors Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt