Managing Across the Lifecycle (MALC) Training & Certification

What will I learn?

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. You'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using case studies approach to learn the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

ITIL Expert qualification would benefit candidates in the following IT professions or areas:

• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measurement
• Implementing and improving service management capability

Syllabus:

Learning unit MALC 01: Key concepts of the service lifecycle

• Managing services and service management
• The service lifecycle
• Service value across the different stages of the service lifecycle
• Other key concepts.

Learning unit MALC 02: Communication and stakeholder management

• Co-ordination of business relationship management across the service lifecycle, and the role of

business relationship management in communication

• Stakeholder management and communication
• The value of good communication and ensuring its flow across the service lifecycle.

Learning unit MALC 03: Integrating service management processes across the service lifecycle

• The integration of service management processes through the service lifecycle
• The impact of service strategy on other service lifecycle stages
• The value of a service lifecycle perspective when designing service solutions
• The inputs and outputs of processes and stages in the service lifecycle
• The value to business and the interfaces of all processes in the ITIL service lifecycle.

Learning unit MALC 04: Managing services across the service lifecycle

• Identification and assessment of customer and stakeholder needs and requirements across all

service lifecycle stages, and ensuring appropriate priority is given to them

• How the service design package provides a link between service design, service transition and

service operation

• Managing cross-lifecycle processes to ensure appropriate impact and involvement at all

required service lifecycle stages

• Implementing and improving services, using key sources of information for identifying the need

for improvement

• The challenges, critical success factors and risks of the service lifecycle stages, and potential

conflicts and competing issues across the service lifecycle.

Learning unit MALC 05: Governance and organization

• Governance
• Organizational structure, skills and competence
• Service provider types and service strategies.

Learning unit MALC 06: Measurement

• Measuring and demonstrating business value
• Determining and using metrics
• Design and development of measurement frameworks and methods
• Monitoring and control systems
• Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Learning unit MALC 07: Implementing and improving service management capability

• Implementing service management
• Assessing service management
• Improving service management
• Key considerations for the implementation and improvement of both the service management

practice and the services themselves

• Key considerations when planning and implementing service management technologies.

Is this right for me?

Upon successful completion of the education and examination components related to this qualification, candidates of below profile can expect to gain different competencies:

• IT Managers
• Chief Information Officers
• Senior IT Managers
• IT Operations Practitioners
• IT Professionals
• Supervisors
• IT Development Practitioners
• IT Professionals

Cost:

Standard cost for ITIL MALC/Expert training & certification course is INR 32,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.

Pre-requisites

ITIL MALC/Expert certificate requires a minimum of 22 credits from ITIL qualification or complementary certs: 17 credits from any selection of Foundation and Intermediate modules or complementary qualifications 5 credits from the MALC module.

Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as defined. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.