ITIL® Managing Across the Lifecycle (MALC) Training & Certification


Course Overview:

The ITIL Managing Across the Lifecycle (MALC) qualification is a capstone qualification which is the final frontier that a candidate must achieve prior to accomplishing ITIL expert level.

ITIL Expert level of qualification is aimed at those professionals who’re interested in demonstrating a superior level of knowledge of the ITIL scheme in its entirety. Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management (ITSM) field. Candidates who achieve ITIL Expert level will also complete the pre-requisite entry criteria for the ITIL Master level; the highest level qualification within the ITIL scheme.

The main outcome of the ITIL MALC or Expert certification is to gain an understanding of five lifecycle stages. At this level, understudies will completely comprehend the stages, yet the course sticks strongly on solitary circumstances, which stimulate essential thinking. Individuals will discover the chance to get some answers concerning a theoretical condition and after that make a game plan of movement in perspective on ITIL show.

ITIL MALC training and certification will gain an understanding of how to apply ITIL structure explicitly to the condition. Meanwhile, the course enhances few industry standards and consistency, increasingly suitable authoritative capacities and the execution part for new considerations perfectly without profoundly changing occupation limits or step-by-step routine for delegates.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.


Key Features:

  • Online and Virtual Training sessions every weekend
  • Dynamic Question and Answer Session
  • Certification exam preparation
  • Exam fee included


When is Next Batch


What will I learn?

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. You'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using case studies approach to learn the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

ITIL Expert qualification would benefit candidates in the following IT professions or areas:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability


Learning unit MALC 01: Key concepts of the service lifecycle

  • Managing services and service management
  • The service lifecycle
  • Service value across the different stages of the service lifecycle
  • Other key concepts.

Learning unit MALC 02: Communication and stakeholder management

  • Co-ordination of business relationship management across the service lifecycle, and the role of

business relationship management in communication

  • Stakeholder management and communication
  • The value of good communication and ensuring its flow across the service lifecycle.

Learning unit MALC 03: Integrating service management processes across the service lifecycle

  • The integration of service management processes through the service lifecycle
  • The impact of service strategy on other service lifecycle stages
  • The value of a service lifecycle perspective when designing service solutions
  • The inputs and outputs of processes and stages in the service lifecycle
  • The value to business and the interfaces of all processes in the ITIL service lifecycle.

Learning unit MALC 04: Managing services across the service lifecycle

  • Identification and assessment of customer and stakeholder needs and requirements across all

service lifecycle stages, and ensuring appropriate priority is given to them

  • How the service design package provides a link between service design, service transition and

service operation

  • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all

required service lifecycle stages

  • Implementing and improving services, using key sources of information for identifying the need

for improvement

  • The challenges, critical success factors and risks of the service lifecycle stages, and potential

conflicts and competing issues across the service lifecycle.

Learning unit MALC 05: Governance and organization

  • Governance
  • Organizational structure, skills and competence
  • Service provider types and service strategies.

Learning unit MALC 06: Measurement

  • Measuring and demonstrating business value
  • Determining and using metrics
  • Design and development of measurement frameworks and methods
  • Monitoring and control systems
  • Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Learning unit MALC 07: Implementing and improving service management capability

  • Implementing service management
  • Assessing service management
  • Improving service management
  • Key considerations for the implementation and improvement of both the service management

practice and the services themselves

  • Key considerations when planning and implementing service management technologies.

Is this right for me?

Upon successful completion of the education and examination components related to this qualification, candidates of below profile can expect to gain different competencies:

  • IT Managers
  • Chief Information Officers
  • Senior IT Managers
  • IT Operations Practitioners
  • IT Professionals
  • Supervisors
  • IT Development Practitioners
  • IT Professionals


Standard cost for ITIL MALC/Expert training & certification course is INR 32,000 per participant.

We keep coming with exciting discounts for our participants. Check the current discounted price by calling us. You can also drop an email enquiry and one of our executives will get back to you ASAP.



ITIL® MALC/Expert certificate requires a minimum of 22 credits from ITIL qualification or complementary certs: 17 credits from any selection of Foundation and Intermediate modules or complementary qualifications 5 credits from the MALC module.


Job Prospects

A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as defined. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.


Training Delivery Style:

This Managing Across the Lifecycle (MALC) focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

  • Training sessions in a storytelling format
  • Exhibition of concepts with the help of professional examples
  • Self-analysis and group discussions
  • Case studies as the application of the concepts which were taught
  • Vibrant presentations along with individual and team activities
  • Post-training reading suggestions


Key Benefits:

  • Improved perception of IT within business
  • Improves business capability
  • Builds trust within the organization
  • Improves efficiency
  • Reduced IT security exposures
  • Brings good change management
  • Better resource utilization
  • Financial control
  • Minimizes disruption in IT services
  • Support cloud models


Certification exam:

See exam details below:

  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

You should be able to clear the exam easily with a good score because:

  • You’ll get excellent training from our expert trainers
  • Lot of sample questions will be discussed on each topic throughout the training session
  • Exam preparation session will be conducted before the actual exam
  • You can expect many questions from the ones which will be discussed during training



ITIL Service Improvement training will be delivered by an accredited trainer using Accredited training material.

Trainers for this batch are highly experienced professi0onals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

They’ve delivered training for more than 5000 professionals till date.

Their core expertise includes:

  • ITIL Consulting & Implementation
  • GAP Analysis, ISO Audits
  • Process/Service Improvement Using Lean Six Sigma
  • Process Definition, Implementation & Compliance
  • Process Hygiene (ISO 20000)
  • Quality Assurance & Program Governance

Instructors Achievements:

  • Certified ITIL V2 Master
  • ITIL V3 Expert
  • AXELOS Accredited Trainer
  • PRINCE2 Practitioner
  • PMP Certified
  • Lean Six Sigma Black Belt


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About Novelvista

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Dillip Praharaj


The AWS training was really excellent. The good quality trainer with industry experience made a difference. Great presentation style with scenario based teaching and good examples made the learning more effective. All our doubts were clarified during the session. The training arrangement is good

Uma balasubramanian


I did my AWS certification training during my lockdown via e-learning and Mr. Ashok was my tutor. I am really impressed by the way he taught the course and it was more of real-time than the usual ppts. Thank you Novel Vista.

Kalyana Chakravarthi


I have attended a 3 day class room training for AWS from Novelvista. They have extremely professional and very friendly trainer with superior experience and the arrangements for training, co-ordination and facilities provided were also of high standards. I appreciate the effort and support by Novelvista


Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Intermediate MALC certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the ITIL Intermediate MALC course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate MALC Certification Exam afterward.


* Your personal details are for internal use only and will remain confidential.

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