ITIL4 Specialist High Velocity IT Training & Certification

What is ITIL4 Specialist High Velocity IT?

itil4-specialist-create-deliver-support

The application of digital technology for significant business enablement, where time to market, time to customer, time to change, and speed, in general, is crucial. High velocity is not restricted to fast development and is required from innovation through development and operations to the actual realization of value.

High velocity does not come at the expense of the utility or warranty of the solution, so high velocity equates with high performance in general. However, there may be situations where risks are consciously taken in order to gain or retain a competitive advantage. Often, however, risks are unconsciously taken due to lack of understanding, and dilution of warnings before the information has reached decision-making levels. Risks may also be taken when decision-makers are influenced by one-sided targets.

In overview, we can say that velocity also has a directional component. In the context of high velocity IT, this is interpreted as doing the right thing – in other words, not only fulfilling requirements but making the right decisions about investment and sustainability.

 

What you will learn in ITIL4 Specialist High-Velocity IT Training?

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Know how to contribute to achieving value with digital products

 

Syllabus for ITIL4 Specialist High-Velocity IT Course & Exam:

 

1.Core Concepts of High-Velocity IT

1.1 Learn the concepts and basics of following terms:

  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation
  • Digital products
  • Digital technology

1.2. When the transformation to high velocity IT is desirable and feasible

1.3 Learn following five objectives associated with digital products – to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT- related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value-effective interaction between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements.

 

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

 

3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following concepts:

  • Ethics
  • Safety culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

 

to contribute to:

  • Help get customers’ jobs done
  • Trust and be trusted
  • Commit to performance
  • Deal with uncertainty
  • Improve by being inquisitive

 

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments:

  • Portfolio management
  • Relationship management


4.3 Know how the service provider ensures fast deployment is achieved.

4.4 Know how to use the following practices to contribute to achieving fast deployment 

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management


4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations 

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management


4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk


4.9 Know how the service provider ensures assured conformance is achieved.

4.10 Know how to use the following practices to contribute to achieving assured conformance :

  • Information security management
  • Risk management

 

What is the Exam Format fo ITIL4 Specialist High-Velocity IT?

Exam type: Closed Book

Exam Duration: 90 minutes

Questions: 40 (Multiple Choice Questions)

Passing criteria: 70% a raw score of 28 marks or above

 

Target audience for ITIL4 Specialist High Velocity IT:

  • Individual professionals continuing their journey in IT service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • existing ITIL qualification holders wishing to develop their knowledge.

 

Prerequisites for ITIL4 Specialist Create, Deliver & Support Certification:

The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

 


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