NovelVista logo

ITIL® 4 Specialist Create Deliver and Support

Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conduct ITIL® 4 Specialist Create Deliver and Support Training & Certification Course.

  • Industry Expert Trainers
  • Online learning session
  • Accredited Trainer
  • Exam fee included
View Schedule
📞18002122003
Google4.9 Ratings onReviews
9000+ Professionals Enrolled

ITIL® 4 Specialist Create Deliver and Support Course Overview

Create Deliver and Support covers the integration of a number of proven areas of what we might know as ‘IT’ areas of work – from design, to build and test, launch, run and support of products and services. These areas are all central elements in the development and operations of technology systems and services that may be familiar. However, often these areas have not been built, run and integrated as seamlessly as needed to fully deliver optimum value. The core proposition of ITIL 4 is that this work is all part of a single value chain, with a variety of different types of work passing through it (value streams). From a business or customer’s perspective, the entire work is a single entity and there should not be any divisions or ‘silos’ involved in delivering it.


Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Accredited By
Accreditation Logo

What You Will Get?

Study Material

Mock Exams

16+ hours of live training

Exam registration assistance

Case studies soft copy

Official courseware from PeopleCert

Learning Outcome

After the completion of the course, the participants would be able to:

How ITIL® 4 is related to business & service management.
ITIL® 4 roles and responsibilities.
ITIL® 4 Operational Best practices.
Which processes support ITIL® 4.
Real-Time Case Studies.

Course Curriculum

Understand how to plan and build a service value stream to create, deliver and support services+

1.1 Understand the concepts and challenges relating to the following across the service value system: 1.2 Understand how to use a ‘shift left’ approach 1.3 Know how to plan and manage resources in the service value system 1.4 Understand the use and value of information and technology across the service value system
  • Organizational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction measurement
  • The value of positive communications
  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement
  • ITSM software
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous development and integration (CI/CD)
  • Information models

Know your relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams+

2.1 Understand the use and value of information and technology across the service value system 2.2 Know how the following ITIL practices contribute to a value stream for a new service 2.3 Know how to use a value stream to provide user support 2.4 Know how the following ITIL practices contribute to a value stream for user support
  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Know how to create, deliver and support services+

3.1 Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including 3.2 Understand the use and value of the following across the service value system
  • Managing queues and backlogs
  • Prioritizing work
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)