Create Deliver and Support covers the integration of a number of proven areas of what we might know as ‘IT’ areas of work – from design, to build and test, launch, run and support of products and services. These areas are all central elements in the development and operations of technology systems and services that may be familiar. However, often these areas have not been built, run and integrated as seamlessly as needed to fully deliver optimum value.
The core proposition of ITIL 4 is that this work is all part of a single value chain, with a variety of different types of work passing through it (value streams). From a business or customer’s perspective, the entire work is a single entity and there should not be any divisions or ‘silos’ involved in delivering it.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
1.1 Understand the concepts and challenges relating to the following across the service value system:
1.2 Understand how to use a ‘shift left’ approach
1.3 Know how to plan and manage resources in the service value system
1.4 Understand the use and value of information and technology across the service value system:
2.1. Know how to use a value stream to design, develop and transition
2.2 Know how the following ITIL practices contribute to a value stream for
a new service:
2.3 Know how to use a value stream to provide user support
2.4 Know how the following ITIL practices contribute to a value stream for
3.1 Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
3.2 Understand the use and value of the following across the service value system:
This ITIL4 SPECIALIST CREATE DELIVER & SUPPORT Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.
Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
The key features of our training program would be:
The learner/professionals must have passed the ITIL 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).
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Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!
ITIL Specialist Create Deliver and Support certification is valid for a lifetime. You don’t have to renew it again and again.
We provide practice tests for the ITIL Specialist Create Deliver and Support course as well as Q&A sessions and interactive group discussions.
The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.
We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!
If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Specialist Create Deliver and Support Certification Exam afterward.
* Your personal details are for internal use only and will remain confidential.