NovelVista is a leading provider of Certified Service Desk Professional, courses and training in India. We provide IT service management training in India.
Our Service Desk Professional Certification is designed for professionals with all the essential skills in delivering the best IT support services. It focuses on incident management, problem management, service level management, and customer service specifically. It helps to understand how to take care of an extensive range of customer issues and to give fast and effective solutions that would maintain their high satisfaction levels. This credential addresses key sectors including incident management, communication, and techniques of troubleshooting.
This certification is based on problem-solving skills, customer service best practices, and the use of IT Service Management frameworks like ITIL. It will prepare professionals to work efficiently in a service desk environment, allowing them to meet such key performance metrics and boost customer loyalty. The achievement of this certification will help a professional to uplift his credibility and career prospects, position him as a valued asset, and place him in the scheme of things where the digital workplace means leverage. It opens doors to exciting career opportunities in IT Service Management.
After completion of the Service Desk Professional Certification, the participants will be able to:
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(Cost includes Training, Exam & Certification)
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You will get engaged in interesting processes which help you to put your theoretical knowledge into practice. An innovative thinking approach will be used to wrack your grey matter and raise engagement enthusiasm.
This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.
Some of the core features of our Service Desk Professional Certification Program are as follows:
If you are any one of the following, then you are on the right track to peruse this certification:
There is no pre-requisite, but having relevant experience in the IT field or Consumer Support can be beneficial.
Certified Service Desk Professional Exam Format:
As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.
Accredited Courseware
We always conduct training on accredited courseware so our participants will learn the industry required skill.
Experienced Instructors
We have the best industry trainers/instructors with having more than 20 years of experience in the respective fields
Practical Training
We believe in practical learning because it will help learners to clear the interview and use your knowledge in the organization.
98.3% Passing Rate
As we conduct multiple mock tests, exam-oriented training our learners always are able to clear the certification exam in 1st attempt.
Superb as an asset for career development! This certification was a game-changer for me in my career. It helped sharpen my skills in customer service and problem-solving skills, both of which are essential areas in a service desk. The real-world scenarios were very enlightening, and already in my daily work, I can feel the difference.
Highly valuable certification! The Certified Service Desk Professional course practically empowered me to enhance customer support. Such relevant subjects as communication and troubleshooting are included in the course curriculum; they are essential. It has certainly boosted my confidence and efficiency in the workplace.
Boosted my performance and confidence! The Certified Service Desk Professional qualification taught me how to deal with really complex situations in a time-efficient and effective manner. The course material is open and to the point, so I could almost see a tremendous change in my communication as well as the issues resolved.
1200+
Clients
1000+
Trainings Delivered
1900+
Training Portfolio
The CSDP offers the endorsement of the skills and knowledge that are used to excel in service desk environments, including customer support, communication, and troubleshooting.
This is perfect for anyone who works within or aspires to work within service desk or IT support contexts, as well as in customer service management.
There are no formal prerequisites, although experience on a service desk or in an IT support function will prove very useful in understanding the content of the course.
The time taken by participants to complete the certification varies, but most complete it in a few weeks up to a few months, depending upon their schedule.
Yes, the Certified Service Desk Professional brings some great international benefits, which can open and take more prominent jobs for those in service desk or IT support roles in the industry.
*T&C apply.
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Accredited SIAMTM, ITIL, PRINCE2, Six Sigma Trainer with more than 18 years of Industry experience. Working as SIAMTM consultant managing end-to-end accountability for the performance and delivery of IT services to the users and coordinating delivery, integration, and interoperability across multiple services and suppliers.
Trained more than 1000+ participants under SIAMTM Foundation, VeriSM Foundation and Prince2 Agile Foundation Certification courses. Trained more than 10000+ participants under ITIL Foundation and Prince2 Practitioner Expert Certification courses.
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