Certified Agile ITSM Manager Training and Certification
Trusted by 2000s global organizations, NovelVista is the leading Certified Agile ITSM Service Manager® Training and Certification Course provider globally.
- Industry Expert Trainers
- Accredited Trainer
- Online learning session
- Exam fee included
Certified Agile ITSM Service Manager® Certification Course Overview
Certified Agile ITSM Service Manager® Training and Certification course on Agile Service Management would provide an introduction to Service Management using Agile thinking. Agile Service Management brings together the application and integration of Agile principles with Service Management processes and Process design. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.
This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
Training Calendar
English
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
Includes Training, Exam & Certification
Lifetime Access
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
Includes Training, Exam & Certification
Course Curriculum
Importance of Agile+
- What is Agile?
- Why Agile?
- Agile Manifesto
- Agile principles
Best Practices+
- DevOps
- Continuous Integration
- Continuous Delivery
- Continuous Deployment
- Continuous Monitoring
- Scrum
- Kanban
- Lean
- ITIL/ITSM
Scrum Basics+
- Values
- Timeboxes
- Release planning
- Sprint planning
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Definition of Ready
- Definition of Done
- Scrum Roles
- Product owner
- ScrumMaster
- Team
Scrum artifacts
- Product Backlog
- User stories
- Increment
- Sprint Backlog
- Burndown chart
- Burnup Chart
Integration of ITSM and Agile+
- Understanding ITSM, Agile and Scrum
- Understanding how these domains fit together on high level
- Overcoming the challenges
- Integrating Roles in these domains
Visualising Benefits of Agile with Service Management+
- Improved workflow
- The shortened and amplified feedback loop
- Continual Experimentation
Agile Service Management (Agile SM)+
- Definition and value
- Two aspects of Agile SM
Agile Process Design
- Approach
- Characteristics of an Agile Process
- The elements of a process
- The 10 steps of process design
- Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)
Agile Process Improvement
- PDCA - CSI sprints
- Process Backlog - CSI Register
- Audits - Agile Process Improvement
Agile Service Management Events+
- Process planning meeting
- Sprint planning meeting
- Definition of Ready (DOR) and Definition of Done
- Daily Scrum (Agile Service Management context)
- Sprint Review (Agile Service Management context)
- Sprint Retrospective (Agile Service Management context)
Agile Service Management artifacts+
- Process Backlog
- Sprint Backlog (Agile Service Management context)
- User stories and ITSM processes
- Process increment
- Burndown chart (Agile Service Management context)
- Burnup chart (Agile Service Management context)
Agile Process Improvement+
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Exercise: Assessing process agility
Agile Service Management technologies+
Aligning Agile SM and Agile software development+
Getting started with Agile Service Management+
Course Details
Target Audience+
- Those interested in learning about Agile and Scrum from a products and process perspective
- Process owners and process designers
- Anyone responsible for designing, re-engineering, or improving process
- Process owners and process managers, process consultants, and other process stakeholders
- Service Delivery Managers aiming to create a DevOps environment
Pre-requisites+
What Will I Learn?+
- Overview: What does it mean to "be agile?"
- Introduction: The Agile Manifesto, its core values, and principles
- Agile Practices: Agile concepts and practices including ITSM, Kanban, Lean, and DevOps
- What is Scrum: Learn about SCRUM from a product and process perspective
- Agile in ITSM: Agile thinking and values into service management
- About Scrum: Scrum roles, artifacts, and events as it applies to both products and processes
- Service Management: The two aspects of Agile Service Management
- Agile Process Improvement: Ensuring processes are lean and deliver "just enough" control
- Agile Process Design: Applying Agile practices to process design projects
Certified Agile ITSM Service Manager® Certification Exam Format
Exam Format - Objective Type, Multiple Choice
Exam Duration - 60 minutes
No. of Questions - 40 (multiple-choice questions)
Passing Criteria - 26 out of 40-65% is needed to pass.
Closed book
Incase Participant do not score passing % then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from date of 1st exam attempt.