ITIL® 4 Strategic Leader Digital and IT Strategy (DITS)
Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conduct ITIL® 4 Strategic Leader Digital and IT Strategy Training & Certification Course.
- Industry Expert Trainers
- Online learning session
- Accredited Trainer
- Exam fee included
ITIL® 4 Strategic Leader Digital And IT Strategy (DITS) Course Overview
ITIL®4 Strategic Leader Digital And IT Strategy (DITS) Training is a highly specialized training with the focus of aligning the digital business strategy with IT strategy.
ITIL® 4 Strategic Leader course is basically a combination of two modules that are part of ITIL4. This course will enlighten you about the fact that ITIL4 is not only beneficial for IT Operations but can be useful for digitally-enabled services as well. The pace of advancement in the digital world has never been so quick and associations should be adaptable and adjust to the ever-changing condition in the event that they need to continue offering some benefit to their clients while staying serious in the commercial center. ITIL 4 Strategic Leader Digital & IT Strategy (DITS) training course focuses on the alignment of digital business strategy with IT strategy in order to help to do that.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
Course Curriculum
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities+
- a) Focus on value
- b) Start where you are
- c) Progress iteratively with feedback
- d) Collaborate and promote visibility
- e) Think and work holistically
- f) Keep it simple and practical
- g) Optimize and automate
Understand how to leverage digital strategy to react to digital disruption+
2.1. Understand the following concepts:
- a) Digital Technology
- b) Digital Business
- c) Digital Organization
- d) Digitization
- e) Digital Transformation
2.2 Understand the following concepts:
- a) Business strategy and business models
- b) Digital and IT Strategy
- c) Products
- d) Services
2.3 Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS, strategy management practice 2.1 & 2.4 including all subsections)
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value+
- a) External analysis: PESTLE
- b) Internal analysis: The four dimensions of service management
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology+
4.1 Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and co-creational it is
4.2 Know how to analyse the VUCA factors and address them in a Digital and IT Strategy
4.3 Explain and compare three levels of digital disruption:
- a) Ecosystem
- b) Industry/market
- c) Organizational
4.4 Show how an organization’s position in a particular market or industry is influenced by the following factors:
- a) Achieving customer/market relevance
- b) Achieving operational excellence
- c) Internal and external focus
- d) Balanced approach
4.5 Use a digital positioning tool to determine the appropriate position for a digital organization
Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence+
5.1 Know how to apply the following approaches to achieve customer/market relevance:
- a) Customer journeys
- b) Omnichannel delivery and support
- c) Context-sensitive delivery and support
- d) Customer analytics
- e) Customer feedback and 360° approaches
5.2 Know how to achieve operational excellence in the four dimensions of service management
5.3 Understand the financial aspects of Digital and IT Strategy in terms of the following:
- a) Financial policie
- b) Portfolio optimization
- c) Funding projects, products and services
- d) Balancing the cost of innovation and operation
- e) Charging models
5.4 Assess strategic approaches for digital organizations
Understand the risks and opportunities of Digital and IT Strategy+
6.1 Explain the concept of risk management in the context of a digital organization
6.2 In the context of Digital and IT Strategy, explain how to:
- a) Identify risk
- b) Assess risk
6.3 Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
6.4 Explain the concept of innovation, including its key elements and techniques
6.5 Know how to apply techniques to develop and maintain a culture of innovation
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy+
7.1 Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
7.2 Explain how to define and communicate a vision and a strategy
7.3 Know how to use business cases to advocate for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy+
8.1 Know how to define operating models for digital organizations
8.2 Explain the major skills required of leaders in a digital organization
8.3 Apply the following approaches to strategy coordination and implementation:
a) Large-scale transformation
b) Incremental transformation
c) Mergers and acquisitions
d) Individual changes
8.4 Explain approaches to POMs (parallel operating models)
8.5 Explain how to assess success of a Digital and IT Strategy
8.6 Explain the typical activities of a digital transformation programme
Case study assessment+
- Case study assessment