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Key Features

  • Online and classroom training sessions on ITIL v4 Foundation
  • AXELOS accredited trainers with over 12 years of industry experience
  • Soft copy and hard copy of the study material along with post training reading suggestions
  • Concise and to the point course material

Accredited By

Itil4 Foundation

ITIL® 4 Foundation Training and Certification Overview

ITIL® 4 Foundation Training and Certification course helps you in taking the first step towards the understanding of the core ITIL services and ITIL 4 service value system, key elements, and concepts of ITIL. ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. With our ITIL 4 training course, you can enable a service organization’s competency, capacity, and confidence for action. In a nutshell, ITIL v4 training sessions will help you to develop a deep understanding about a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How to align multiple service providers with an organization's goal of delivering optimal service.
  • How ITIL related to business & service management.
  • ITIL roles and responsibilities.
  • ITIL Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.
  • Program Deliverables

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 8+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Buy Get

Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® 4 Foundation Certification Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.

Knowledge

Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

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Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver DITS training.

He is globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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  • Understand the key concepts of service management

    Recall the definition of:

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor

    Key concepts of creating value with services.

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility/Warranty

    Key concepts of service relationships.

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption

    Understand how the ITIL guiding principles can help an organization adopt and adapt service management

    • Describe the nature, use and interaction of the guiding principles
    • Explain the use of the guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate

    Understand the four dimensions of service management

    Describe the four dimensions of service management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes

    Understand the purpose and components of the ITIL service value system

    • Describe the ITIL service value system
    • Understand the activities of the service value chain, and how they interconnect
    • Describe the interconnected nature of the service value chain and how this supports value streams

    Describe the inputs, outputs and purpose of each value chain activity:

    • Plan
    • Improve
    • Engage
    • Design & transition
    • Obtain/build
    • Deliver & support

    Know the purpose and key terms of 18 ITIL practices

    Recall the purpose of the following ITIL practices:

    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • IT asset management
    • Service continuity management
    • Monitoring and event management
    • Release management
    • Service configuration management
    • Deployment management
    • Continual improvement
    • Incident management
    • Problem management
    • Service request management
    • Service desk/Service level management

    Recall definitions of the following ITIL terms

    • Availability
    • IT asset
    • Event
    • Configuration item
    • Change
    • Incident
    • Problem
    • Known error
    • Understand 7 ITIL practices

    Explain the following ITIL practices in detail, including how they fit within the service value chain:

    • The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management

    ITIL v4 training course curriculum’s initiates a deep understanding of:

    • Key concepts of creating value with services
    • Key concepts of service relationships
    • The nature, use and interaction of the guiding principles
    • ITIL service value system
    • ITIL practices in detail, including how they fit within the service value chain
    • Concept of ITIL best practices in the public domain
    • Why ITIL® is so successful?
    • Concept of a service
    • Concept of internal and external customers
    • Concept of internal and external services
    • Concept of service management
    • Concept of IT service management
    • Concept of stakeholders in service management
    • Processes and functions of ITIL v4
    • The Four Dimensions of Service Management
    • The Eight Guiding Principles
    • The Six Service Value Chain Activities
    • ITIL Management Practices: Introduction
    • General Management Practices

    In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.

    Service management as a practice:

    • Concept of ITIL best practices in the public domain
    • Why ITIL® is so successful?
    • Concept of a service
    • Concept of internal and external customers
    • Concept of internal and external services
    • Concept of service management
    • Concept of IT service management
    • Concept of stakeholders in service management
    • What are processes and functions?

    The process model and the characteristics of processes

    The ITIL Service Lifecycle and the ITIL® 4 SVS

    • The structure of the ITIL® service lifecycle in brief (for reference)
    • SVS (Service Value System) and SVC (Service Value Chain)
    • The purpose, objectives, and scope of Service Value System
    • Value to the business by each element of the Service Value Chain
    • Service knowledge management system
    • Configuration item
    • Configuration management system
    • Definitive Media Library (DML)
    • Change and its types
    • Event

    Key Principles and Models:

    • The Four Dimensions of Service Management
    • Dimension 1: Organizations and People
    • Dimension 2: Information and Technology
    • Dimension 3: Partners and Suppliers
    • Dimension 4: Value Streams and Processes
    • The Eight Guiding Principles
    • The Six Service Value Chain Activities
    • ITIL Management Practices: Introduction
    • General Management Practices

Course Details

    • How to maintain the core principles of quality service management.
    • Practical approach on how to use ITIL from large to small organizations.
    • How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

    ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme.

    The major processes and functions for all the modules are covered.

    ITIL® 4 Training and Certification will cover the following key points and many more:

    • Key concepts of creating value with services
    • Key concepts of service relationships
    • The nature, use and interaction of the guiding principles
    • ITIL service value system
    • ITIL practices in detail, including how they fit within the service value chain

    This ITIL Foundation Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    You are eligible to join ITIL v4 Foundation training if you belong to any of these following categories:

    • IT professionals
    • Service managers
    • Service process owners
    • Database Administrators
    • Delivery Professionals
    • Software Professionals

    Who should go for ITIL V4 Foundation certification?

    • IT professionals
    • Service managers
    • Service process owners
    • Database Administrators
    • Delivery Professionals
    • Software Professionals

    To grab our offer price, you can drop your query via. Email or you can call us for current discounted rates.

    The ITIL 4 Foundation Certification is the entry level qualification which has numerous benefits for organization as well as professionals.

    Some of the major benefits are:

    • Avoid service failure and business risk
    • Succeed to develop positive relationship with clients
    • Successfully manage demands by implying cost effective systems
    • Retain stable service environment with change management
    • Stay updated with new market trends
    • Implement ITIL in organization along with DevOps, Lean and Agile
    • Expertise Recognition
    • Acknowledge new Terminology
    • A comprehensive view of new ITIL 4
    • Better Monetary Returns
    • Enhanced Productivity
    • Value-Based Working Approach
    • Increase your standing in an Organization
    • Align your ITSM skills with DevOps, Lean and Agile
    • Low-Risk Effort

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes:

    1. What is ITIL & Why ITIL Important For You - With All Insights
    2. Whats the difference between ITSM and ITIL?
    3. ITIL V4 update - Why & What Is The Reason? - here all you need to know
    4. How to crack interview in ITIL?
    5. ITIL v3 vs ITIL v4, Is ITIL v3 failing to do the job?
    6. ITIL Vs DevOps: Is That They Fit Together For Innovation? Let's Check
    7. Top 20 ITIL Interview Questions As A Key To Unlock Your Big Opportunity
    8. How to implement ITIL?
    9. Is ITIL certification worth your time & efforts?
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ITIL® 4 Exam Format

Itil4 Certificate
  • Exam Format - Multiple choice examination questions
  • Exam Duration - 60 minutes duration
  • No. of Questions - 40 questions
  • Passing Criteria - 26 marks required to pass (out of 40 available) - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

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hcl
hp
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infosys
mphasis
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tcs
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veritas
wipro

Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

Many of the ITIL 4 Lead Architect Team are closely involved with ISO 20000 so we are able to ensure that ITIL 4 maps across the standard to an adequate level.

AXELOS has now released the ITIL 4 Certification scheme. The ITIL Certification Scheme comprises of the following levels:

  •  ITIL Foundation
  •  ITIL Specialist modules (3)
  •  ITIL Strategist
  •  ITIL Leader
  •  ITIL Master

One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams are intended to provide end-learners with greater clarity about how and where they can improve their skills and set them apart from peers.

The two streams are made up of five modules.

To become an ITIL Managing Professional (ITIL MP) end-learners must complete the following modules:

  •  ITIL 4 Foundation
  •  ITIL Specialist: Create, Deliver & Support
  •  ITIL Specialist: Drive Stakeholder Value
  •  ITIL Specialist: High Velocity IT
  •  ITIL Strategist: Direct, Plan & Improve*

To become an ITIL Strategic Leader (ITIL SL) end-learners must complete the following modules:

  •  ITIL 4 Foundation
  •  ITIL Strategist: Direct, Plan & Improve*
  •  ITIL Leader: Digital & IT Strategy

In order to be eligible to become an ITIL Master, end-learners must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations. Further details about how to become an ITIL Master will be released at a later time.

Due to the structure of ITIL 4 Foundation, there will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learners knowledge of the new ITIL 4 Foundation guidance.

The transition will be a gradual process, allowing our partners to have enough time to move from ITIL v3 to ITIL 4 and for end-learners to continue collecting their ITIL v3 Intermediate credits to enable transition to ITIL Managing Professional. 
AXELOS will therefore not discontinue ITIL v3 (stop maintaining exams, publishing books or accrediting candidates) before June 2020. We will also not discontinue any product with less than 6-months’ notice.

The full certification scheme has now been released. Please refer to the separate communication that was released to you w.e.f 3 September 2018. For further detail about the certification scheme.

Whilst ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognisable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes.

We recognise that the ITIL Maturity Model is an important asset for many professionals and will need to align to the updated ITIL framework. We will schedule the update to the Maturity Model once we have released the entire ITIL 4 scheme.

AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material.

ITIL Practitioner will no longer be a separate module in the ITIL 4 certification scheme, however the knowledge and principles from the ITIL Practitioner guidance will be fundamental to all modules in ITIL 4. Candidates can also use their ITIL Practitioner credits to continue their ITIL journey. If a candidate has collected 17 credits they will be eligible to take the ITIL Managing Professional Transition Module without taking the MALC exam.

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

 ITIL4 Foundation certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the  ITIL4 Foundation course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for  ITIL4 Foundation Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL v4 Foundation training, we focus mostly on explaining the entire ITIL Framework to you through experimental learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices, and building stable IT environments for growth, scale, and change, working with ITIL framework needs practical knowledge more than theory-based ones.

Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with blended learning enriched with theory and practical knowledge.