Share the Best Practices.. Learn the Best Practices.

ITIL 4 itSM Summit 2019

  • Delhi - February 23, 2019
  • Pune - February 24, 2019
  • Bangalore - March 2, 2019


800 +


20 +

Case Studies

15 +


20 +

About The Conference

ITIL 4 itSM Summit is content rich and far-reaching – 20+ Speaker & multiple Sessions – covering a broad area of subjects including ITIL 4, itSM, Lean IT and how ITIL is going to adopt practices such as DevOps, Agile and Lean. Organizational Change Management, Business Service Strategy and more! There is a lot to take for everyone – strategic, tactical, and operational – All will be covered! In fact, that's the only reason why organizations come with their entire team.


Key Reasons to Attend



ITIL 4 itSM Summit is India’s Leading event on brand new ITIL 4 and the event is all about value of ITIL 4 to organisations & Individuals.



Hear from over 25+ Industry Expert speakers with key focus on ITIL implementation case studies and advantages of ITIL 4.



We have dedicated time for panel discussion so you can ask queries & doubts to the experts which will help you to learn best practices & provide better solution.





    •   This is knowledge sharing initiative meant to benefit the itSM Community. Organizer, Speaker, Volunteers do not intend to make any commercial gain out of this.

    •  There are Min Fees towards logistic arrangements including Lunch, refreshments, taxes.

  •   Representatives of Recruitment Agencies, Competitor Events, Training Organizations will not be allowed access to the event.


Time Track
09:00 AM - 10:00 AM ITIL 4 itSM Summit 2019 conference Registration and Breakfast.
10:00 AM - 11:00 PM Manish Rathi & Pravin Shinde -ITIL-4 & Moving from SLA to XSLA - Experience Level SLA - Approach for Value Creation.
11:00 AM - 12:00 PM Priya Kumar- ‌The Changing Role of ITSM in the Era of Digital Transformation
12:00 PM - 01:00 PM Kapil Vidhani - Demand, Service Portfolio & lifecycle management – A practical approach.
01:00 PM - 02:00 PM Biswjit Mohapatra - AppOps As A Service - Fueling the service management journey towards NoOps.
02:00 PM - 03:00 PM Harshpal Singh Gandhi - My BLUE JARVIS - The new Agile lean & mean Machine.
03:00 PM - 04:00 PM Vinayak Dhavale- Organisation Change Management : Critical Ingredients for successful ITIL Implementation.
04:00 PM - 05:30 PM Pannel Discussion: How has Service Management evolved for Agile, DevOps and Digital Transformation?

Venue For The Conference

Delhi - 23 Feb 2019

Radisson Blu Plaza, Near Mahipalpur Extension Nh 8, Near I.G.I. Airport, Delhi 110037

Pune - 24 Feb 2019

NOVOTEL PUNE, Nagar Road Weikfield IT City Infopark, Survey No. 30/3, Ramwadi, Viman Nagar Pune - 411014

Bengaluru - 2 March 2019

COURTYARD® MARRIOTT & FAIRFIELD® MARRIOTT,OUTER RING ROAD Marathahalli Sarjapur Road, Bellandur Bangalore, KA 560103 INDIA



NovelVista is a professionally managed training organization with specialization in certification courses. The core management team consists of highly qualified professionals with vast industry experience. NovelVista is an Accredited Training Organization (ATO) to conduct all levels of ITIL Courses.



AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS boasts an already enviable track record and an unmatched portfolio of globally-recognized best practice qualifications.



PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market leading exams worldwide.

Previous Conference Video

Blockchain Conference Video

Our conference frame work is backed by latest research on emerging technologies and frameworks. These are designed to provide strategic business insights to sustain competitive advantage. In 2018, Blockchain Conferences were successfully executed with 300+ attendees & this platform helped to meet and greet renowned practitioners and peers. A place to share, gain knowledge and expertise.


ITIL4 itSM Summit is a 1 day conference and exhibition focused on the upcoming ITIL 4 framework and sharing best practices.

ITIL4 itSM Summit is taking place in Delhi, Pune, Bangalore on 23rd February, 24th February and 2nd March respectively.

  1. Over 10+ visionary speakers and case studies.
  2. Interactive conference programme.
  3. More networking opportunities.

At ITIL 4 itSM Summit you will learn from over 10 visionary speakers and case study led content covering the ITIL 4 update and how ITIL will adopt DevOps, Agile and Lean Practices.

This is purely knowledge sharing initiative meant to benefit the ITSM community. Organizer, Speaker, Volunteers do not intent to make any commercial gain out of this. There is min fees is charged towards logistic arrangements including Lunch, refreshments.

  • Lunch
  • Tea/Coffee/Refreshments
  • Certificate of attendance
  • Can I attend event without registration?

No. Registration is mandatory to make necessary logistic arrangements.

All cancellations must be made in writing. There are no refunds for no-shows.

Yes , you can bring Guest to event but registration is mandatory. Only registered conference participants will be allowed to attend conference sessions or keynote presentations.

  • You can contact the team by calling or by email.
  •   9607550011

You can follow ITIL 4 itSM Summit on Twitter and LinkedIn.

There is no official dress code at ITIL 4 itSM Summit, our only requirement is that you are comfortable.

Yes we are always looking for volunteers! Gain some event experience as well as a LinkedIn and CV reference.

Please email and include the following information:

  • Any previous, relevant experience
  • What course (if any) you are currently studying
  • Why you would like to volunteer at ITIL 4 itSM Summit?