Share the Best Practices.. Learn the Best Practices.

ITIL 4 itSM Summit 2019

  • Delhi - February 23, 2019
  • Pune - February 24, 2019
  • Bangalore - March 2, 2019


800 +


20 +

Case Studies

15 +


20 +

About The Conference

ITIL 4 ITSM Summit provides integrated & innovative solutions across project management. More than 20 speakers & multiple sessions were held at the conference, covering broad subjects including ITIL 4, ITSM, Lean IT, and how ITIL is going to adopt DevOps, Agile and Lean practices. It also covered organizational change management, Business Service Strategy and many more trending topics.


Key Reasons to Attend



ITIL 4 itSM Summit is India’s Leading event on brand new ITIL 4 and the event is all about value of ITIL 4 to organisations & Individuals.



Hear from over 25+ Industry Expert speakers with key focus on ITIL implementation case studies and advantages of ITIL 4.



We have dedicated time for panel discussion so you can ask queries & doubts to the experts which will help you to learn best practices & provide better solution.





    •   This is knowledge sharing initiative meant to benefit the itSM Community. Organizer, Speaker, Volunteers do not intend to make any commercial gain out of this.

    •  There are Min Fees towards logistic arrangements including Lunch, refreshments, taxes.

  •   Representatives of Recruitment Agencies, Competitor Events, Training Organizations will not be allowed access to the event.


Time Track
09:00 AM - 10:00 AM ITIL 4 itSM Summit 2019 conference Registration and Breakfast.
10:00 AM - 11:00 PM Manish Rathi & Pravin Shinde -ITIL-4 & Moving from SLA to XSLA - Experience Level SLA - Approach for Value Creation.
11:00 AM - 12:00 PM Priya Kumar- ‌The Changing Role of ITSM in the Era of Digital Transformation
12:00 PM - 01:00 PM Kapil Vidhani - Demand, Service Portfolio & lifecycle management – A practical approach.
01:00 PM - 02:00 PM Biswjit Mohapatra - AppOps As A Service - Fueling the service management journey towards NoOps.
02:00 PM - 03:00 PM Harshpal Singh Gandhi - My BLUE JARVIS - The new Agile lean & mean Machine.
03:00 PM - 04:00 PM Vinayak Dhavale- Organisation Change Management : Critical Ingredients for successful ITIL Implementation.
04:00 PM - 05:30 PM Pannel Discussion: How has Service Management evolved for Agile, DevOps and Digital Transformation?

Venue For The Conference

Delhi - 23 Feb 2019

Radisson Blu Plaza, Near Mahipalpur Extension Nh 8, Near I.G.I. Airport, Delhi 110037

Pune - 24 Feb 2019

NOVOTEL PUNE, Nagar Road Weikfield IT City Infopark, Survey No. 30/3, Ramwadi, Viman Nagar Pune - 411014

Bengaluru - 2 March 2019

COURTYARD® MARRIOTT & FAIRFIELD® MARRIOTT,OUTER RING ROAD Marathahalli Sarjapur Road, Bellandur Bangalore, KA 560103 INDIA



NovelVista is a professionally managed training organization with specialization in certification courses. The core management team consists of highly qualified professionals with vast industry experience. NovelVista is an Accredited Training Organization (ATO) to conduct all levels of ITIL Courses.



AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio. AXELOS boasts an already enviable track record and an unmatched portfolio of globally-recognized best practice qualifications.



PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market leading exams worldwide.

Previous Conference Video

ITIL4 Conference Video

Our conference supports the latest research on emerging technologies and frameworks. These are designed to provide strategic business insights to sustain competitive advantage. ITIL 4 conferences were successfully executed with 300+ attendees & this platform helped participants to meet and greet renowned practitioners and peers. It became a place to share, gain knowledge and expertise.


This summit is an untracking class ITSM/ITOM platform, provides intelligent, innovative & integrated solutions across service, availability, asset, and project management.

The next conference will be notified on our website, we suggest you to check regularly for further information.

Many experienced visionary speakers are available and they many case studies are discussed at this conference. From the past experiences, one can safely say this is a very interactive conference meet. The networking opportunities will increase.

At ITIL 4 ITSM Summit, you’ll learn from so many visionary speakers and their use case’s content will cover the ITIL 4 update and how ITIL will adopt DevOps, Agile and Lean Practices.

This conference is purely knowledge sharing initiative meant to benefit the ITSM community. Organizer, Speaker, Volunteers do not intent to make any commercial gain out of it. There will be minimum fees and that will be accordingly informed whenever the next event will be announced. Note:- The fee is charged only towards logistic arrangements including Lunch, and refreshments.

  • Lunch
  • Tea/Coffee/Refreshments
  • Certificate of attendance
  • However, there might be minor change in the schedule, it will be updated whenever the event takes place.

No. Registration is mandatory to make necessary logistic arrangements.

All cancellations must be conveyed in written before the event. There are no refunds for no-shows.

Yes, you can bring guest to the event but make sure to register your guest before coming to the event. Only registered participants will be allowed to attend conference sessions and keynote presentations.

  • You can contact the team by calling or by email.
  •   9607550011

You can follow ITIL 4 ITSM Summit on Twitter, LinkedIn, Facebook and Instagram.

There is no official dress code for ITIL 4 ITSM Summit. However, if any dress code will be there in our next event, then we will notify you accordingly.

Yes we are always looking for volunteers! Gain some event experience as well as a LinkedIn and CV reference.

Please email and include the following information:

  • Any previous, relevant experience
  • What course (if any) you are currently studying
  • Why you would like to volunteer at ITIL 4 itSM Summit?