ITSM Foundation: ISO/IEC 20000:2011 certification
Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conductITSM Foundation: ISO/IEC 20000:2011 certificationCourse.
- Accredited By GSDC
- Online learning session
- Virtual Training Sessions
- Real World Applications
ITSM Foundation: ISO/IEC 20000:2011 certification Overview
GSDC’s ITSM Foundation: ISO/IEC 20000:2011 certification is a globally recognized credential that gives your expertise in the ISO/IEC 20000:2011 standard for IT Service Management (ITSM).Our certification program not only provides training but also equips you with the practical skills to implement and manage IT services effectively.By successfully passing the ISO/IEC 20000 Foundation exam, you demonstrate your proficiency in ITSM principles, processes, and industry best practices. This certification showcases your ability to align IT services with business objectives, delivering exceptional value to customers. This training equips you with the necessary tools to ensure the highest level of service quality.ITSM plays a vital role, making the NovelVista ITSM Foundation: ISO/IEC 20000:2011 certification a valuable asset.Whether you're an IT professional seeking to expand your knowledge or an organization striving to enhance service delivery, our certification program enables you to excel in IT service management and drive success.
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
Course Curriculum
Introduction to IT Service Management:+
- Basics of managing IT services
- Understanding the service management system
- Benefits of IT service management
- Framework and core concepts of ITSM
Establishing the Service Management System (SMS):+
- Introduction to Management Systems
- Defining the scope of the IT service management system
- Process areas of the ITSM system
- Policy development and roles
- Planning for the service management system
- Service catalog and risk management
Service Design and Transition:+
- Budgeting and resource management for services
- Assessing risks and service reporting
- Documentation and records in ITSM implementation
- Supplier management and service level management
- Understanding the service management boundary
Service Delivery Processes and Relationships:+
- Overview of service delivery processes
- Managing service levels and reporting
- Ensuring service continuity and availability
- Budgeting and accounting for services
- Capacity management and information security
Relationship Processes and Relationships:+
- Links between relationship processes
- Supplier management and business relationship management
Resolution Processes and Relationships:+
- Problem-solving procedures and their connections
- Incident and service request management
- Problem management
Control Processes and Relationships:+
- Control procedures and their connections
- Change management, configuration management
- Release and deployment management