ITIL 4 Foundation Training & Certification in Mumbai

Course Overview:

ITIL v4 Foundation Training and Certification course helps you in taking the first step towards the understanding of the core ITIL services and ITIL 4 service value system, key elements, and concepts of ITIL. ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. With our ITIL 4 training course, you can enable a service organization’s competency, capacity, and confidence for action. In a nutshell, ITIL v4 training sessions will help you to develop a deep understanding about a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Key Features:

• Online and classroom training sessions on ITIL v4 Foundation

• AXELOS accredited trainers with over 12 years of industry experience

• Soft copy and hard copy of the study material along with post training reading suggestions

• Concise and to the point course material

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

What’s new in ITIL 4?

•  How to maintain the core principles of quality service management.
•  Practical approach on how to use ITIL from large to small organizations.
•  How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

Course Curriculum:

ITIL v4 training course curriculum’s initiates a deep understanding of:

• Key concepts of creating value with services
• Key concepts of service relationships
• The nature, use and interaction of the guiding principles
• ITIL service value system
• ITIL practices in detail, including how they fit within the service value chain
• Concept of ITIL best practices in the public domain
• Why ITIL® is so successful?
• Concept of a service
• Concept of internal and external customers
• Concept of internal and external services
• Concept of service management
• Concept of IT service management
• Concept of stakeholders in service management
• Processes and functions of ITIL v4
• The Four Dimensions of Service Management
• The Eight Guiding Principles
• The Six Service Value Chain Activities
• ITIL Management Practices: Introduction
• General Management Practices

What will you learn?

• Understand the key concepts of service management

• Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

•  Key concepts of creating value with services.

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility/Warranty

• Key concepts of service relationships.

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• Describe the nature, use and interaction of the guiding principles
• Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

• Understand the four dimensions of service management

• Describe the four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

• Understand the purpose and components of the ITIL service value system

• Describe the ITIL service value system

• Understand the activities of the service value chain, and how they interconnect

• Describe the interconnected nature of the service value chain and how this supports value streams
• Describe the inputs, outputs and purpose of each value chain activity:
  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

• Know the purpose and key terms of 18 ITIL practices

•  Recall the purpose of the following ITIL practices:

• Information security management
• Relationship management
• Supplier management
• Availability management
• Capacity and performance management
• IT asset management
• Service continuity management
• Monitoring and event management
• Release management
• Service configuration management
• Deployment management
• Continual improvement
• Incident management
• Problem management
• Service request management
• Service desk/Service level management

•  Recall definitions of the following ITIL terms

  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error
  • Understand 7 ITIL practices

• • Explain the following ITIL practices in detail, including how they fit within the service value chain:
    • The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management

Certifications:

ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme.

The major processes and functions for all the modules are covered:

ITIL 4 Training and Certification will cover following key points and many more:

• Key concepts of creating value with services
• Key concepts of service relationships
• The nature, use and interaction of the guiding principles
• ITIL service value system
• ITIL practices in detail, including how they fit within the service value chain

 

Training Delivery Style:

This ITIL Foundation Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

Eligibility:

You are eligible to join ITIL v4 Foundation training if you belong to any of these following categories:

• IT professionals
• Service managers
• Service process owners
• Database Administrators
• Delivery Professionals
• Software Professionals

Course Topics

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.

Service management as a practice:

• Concept of ITIL best practices in the public domain
• Why ITIL® is so successful?
• Concept of a service
• Concept of internal and external customers
• Concept of internal and external services
• Concept of service management
• Concept of IT service management
• Concept of stakeholders in service management
• What are processes and functions?

The process model and the characteristics of processes

The ITIL Service Lifecycle and the ITIL 4 SVS:

• The structure of the ITIL® service lifecycle in brief (for reference)
• SVS (Service Value System) and SVC (Service Value Chain)
• The purpose, objectives, and scope of Service Value System
• Value to the business by each element of the Service Value Chain
• Service knowledge management system
• Configuration item
• Configuration management system
• Definitive Media Library (DML)
• Change and its types
• Event

Key Principles and Models:

• The Four Dimensions of Service Management
• Dimension 1: Organizations and People
• Dimension 2: Information and Technology
• Dimension 3: Partners and Suppliers
• Dimension 4: Value Streams and Processes
• The Eight Guiding Principles
• The Six Service Value Chain Activities
• ITIL Management Practices: Introduction
• General Management Practices

Target Audience

Who should go for ITIL V4 Foundation certification?

• IT professionals
• Service managers
• Service process owners
• Database Administrators
• Delivery Professionals
• Software Professionals

Cost:

To grab our offer price, you can drop your query via. Email or you can call us for current discounted rates. 

Benefits ITIL V4 Foundation Certification: 

The ITIL 4 Foundation Certification is the entry level qualification which has numerous benefits for organization as well as professionals.

Some of the major benefits are:

• Avoid service failure and business risk
• Succeed to develop positive relationship with clients
• Successfully manage demands by implying cost effective systems
• Retain stable service environment with change management
• Stay updated with new market trends
• Implement ITIL in organization along with DevOps, Lean and Agile
• Expertise Recognition
• Acknowledge new Terminology
• A comprehensive view of new ITIL 4
• Better Monetary Returns
• Enhanced Productivity
• Value-Based Working Approach
• Increase your standing in an Organization
• Align your ITSM skills with DevOps, Lean and Agile
• Low-Risk Effort

 

Examination Format:

• Multiple choice examination questions
• 40 questions
• 26 marks required to pass (out of 40 available) - 65%
• 60 minutes duration
• Closed book

 

 

Faculty:

Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Instructors Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt

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