ITIL 4 Foundation Training & Certification in Mumbai

Course Overview:

Take your first step to understand the core ITIL (Information Technology Infrastructure Library) and ITIL 4 service value system, key elements, and concepts of ITIL. Learn the topmost ITIL 4 guidelines of IT Service Management and start your bright future with an ITIL 4 Foundation Certification Training at NovelVista.

Our comprehensive course material makes it very convenient for candidates to study at your own pace and conclusively prepare for the exam. The ITIL 4 certification training at NovelVista will enable a service organization’s competency, capacity, and confidence for action. The everlasting skills will significantly contribute to the organizational beneficiary.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

What’s new in ITIL 4?

•  How to maintain the core principles of quality service management.
•  Practical approach on how to use ITIL from large to small organizations.
•  How ITIL can be used along with frameworks such as DevOps, Agile and Lean.

 

What will you learn?

• Understand the key concepts of service management

• Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

•  Key concepts of creating value with services.

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility/Warranty

• Key concepts of service relationships.

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• Describe the nature, use and interaction of the guiding principles
• Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

• Understand the four dimensions of service management

• Describe the four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

• Understand the purpose and components of the ITIL service value system

• Describe the ITIL service value system

• Understand the activities of the service value chain, and how they interconnect

• Describe the interconnected nature of the service value chain and how this supports value streams
• Describe the inputs, outputs and purpose of each value chain activity:
  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

• Know the purpose and key terms of 18 ITIL practices

•  Recall the purpose of the following ITIL practices:

• Information security management
• Relationship management
• Supplier management
• Availability management
• Capacity and performance management
• IT asset management
• Service continuity management
• Monitoring and event management
• Release management
• Service configuration management
• Deployment management
• Continual improvement
• Incident management
• Problem management
• Service request management
• Service desk/Service level management

•  Recall definitions of the following ITIL terms

  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident
  • Problem
  • Known error
  • Understand 7 ITIL practices

• • Explain the following ITIL practices in detail, including how they fit within the service value chain:
    • The continual improvement model
    • Change control
    • Incident management
    • Problem management
    • Service request management
    • Service desk
    • Service level management
    •  

Certifications:

ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme.

The major processes and functions for all the modules are covered:

ITIL 4 Training and Certification will cover following key points and many more:

• Key concepts of creating value with services
• Key concepts of service relationships
• The nature, use and interaction of the guiding principles
• ITIL service value system
• ITIL practices in detail, including how they fit within the service value chain

 

Training Delivery Style:

This ITIL Foundation Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate. 

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

 

Is It Right For Me

This certification is right for:

• Individuals at the start of their journey in Service Management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of IT (digital, product, development) with   strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge

Course Topics

In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide.

Service management as a practice:

• Concept of ITIL best practices in the public domain
• Why ITIL® is so successful?
• Concept of a service
• Concept of internal and external customers
• Concept of internal and external services
• Concept of service management
• Concept of IT service management
• Concept of stakeholders in service management
• What are processes and functions?

The process model and the characteristics of processes

The ITIL Service Lifecycle and the ITIL 4 SVS:

• The structure of the ITIL® service lifecycle in brief (for reference)
• SVS (Service Value System) and SVC (Service Value Chain)
• The purpose, objectives, and scope of Service Value System
• Value to the business by each element of the Service Value Chain
• Service knowledge management system
• Configuration item
• Configuration management system
• Definitive Media Library (DML)
• Change and its types
• Event

Key Principles and Models:

• The Four Dimensions of Service Management
• Dimension 1: Organizations and People
• Dimension 2: Information and Technology
• Dimension 3: Partners and Suppliers
• Dimension 4: Value Streams and Processes
• The Eight Guiding Principles
• The Six Service Value Chain Activities
• ITIL Management Practices: Introduction
• General Management Practices

Target Audience

Who should go for ITIL V4 Foundation certification?

• IT professionals
• Service managers
• Service process owners
• Database Administrators
• Delivery Professionals
• Software Professionals

Cost:

To grab our offer price, you can drop your query via. Email or you can call us for current discounted rates. 

 

Benefits ITIL V4 Foundation Certification: 

The ITIL 4 Foundation Certification is the entry level qualification which has numerous benefits for organization as well as professionals.

Some of the major benefits are:

• Avoid service failure and business risk
• Succeed to develop positive relationship with clients
• Successfully manage demands by implying cost effective systems
• Retain stable service environment with change management
• Stay updated with new market trends
• Implement ITIL in organization along with DevOps, Lean and Agile
• Expertise Recognition
• Acknowledge new Terminology
• A comprehensive view of new ITIL 4
• Better Monetary Returns
• Enhanced Productivity
• Value-Based Working Approach
• Increase your standing in an Organization
• Align your ITSM skills with DevOps, Lean and Agile
• Low-Risk Effort

 

Examination Format:

• Multiple choice examination questions
• 40 questions
• 26 marks required to pass (out of 40 available) - 65%
• 60 minutes duration
• Closed book

 

 

Faculty:

Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

Their core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Instructors Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt

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ITIL4 FOUNDATION IN Mumbai

The most important industry now a days in the world is IT industry and do you know why because they provide technology solution which eases the complex activity for human beings, and to guide this IT industry there are set of guidelines and best practices called ITIL and to learn this best practices Novelvista provide this ITIL Foundation Certification training in Mumbai which help you to enter in the IT industry and learn and follow this best practices. In ITIL course in Mumbai course also provides a detailed summary of the five phases of the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.After completing ITIL training in Mumbai students go forward for certification exam. ITIL Foundation training in Mumbai should be taken by anyone who is involved in the IT service profession which includes IT sales staff, service providers, IT consultants, and application developers. IT management, network operators, business analysts, business managers, business process analysts, system integrators, and project managers. With an ITIL certification training in Mumbai, you communicate to your employer that you are capable of executing great improvements within the companys IT systems.If you want to get ahead of companion and want to get appreciated by your organizations then this ITIL certification in Mumbai is a perfect way to ignite your career path.

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