ITIL 4 Foundation Training & Certification in Mumbai


Course Overview

ITIL is really thinking about the future and that’s why the big change is coming in early 2019

To acquaint perusers with the management of current IT- empowered services, to furnish them with an comprehension of the normal dialect and key ideas, and to demonstrate to them how they can enhance their work and crafted by their association with ITIL 4 direction.

Moreover, the capability will give the hopeful with a comprehension of the ITIL 4 service management framework and how it has advanced to embrace present day innovations and methods for working.

What’s new in ITIL 4?

  •  How to maintain the core principles of quality service management.
  •  Practical approach on how to use ITIL from large to small organizations.
  •  How ITIL can be used along with frameworks such as DevOps, Agile and Lean.


Learning Objectives

  • Understand the key concepts of service management
  • Recall the definition of:
    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  •  Key concepts of creating value with services.
    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility/Warranty
  •  Key concepts of service relationships.
    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Describe the nature, use and interaction of the guiding principles
  • Explain the use of the guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate
  • Understand the four dimensions of service management
  • Describe the four dimensions of service management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • Understand the purpose and components of the ITIL service value system
  • Describe the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Describe the interconnected nature of the service value chain and how this supports value streams
  • Describe the inputs, outputs and purpose of each value chain activity:
    • Plan
    • Improve
    • Engage
    • Design & transition
    • Obtain/build
    • Deliver & support
  • Know the purpose and key terms of 18 ITIL practices
  •  Recall the purpose of the following ITIL practices:
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • IT asset management
  • Service continuity management
  • Monitoring and event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Incident management
  • Problem management
  • Service request management
  • Service desk/Service level management
  •  Recall definitions of the following ITIL terms
    • Availability
    • IT asset
    • Event
    • Configuration item
    • Change
    • Incident
    • Problem
    • Known error

Understand 7 ITIL practices

    • Explain the following ITIL practices in detail, including how they fit within the service value chain:
      • The continual improvement model
      • Change control
      • Incident management
      • Problem management
      • Service request management
      • Service desk
      • Service level management


ITIL 4 Foundation is an introduction to the new ITIL 4 certification scheme. The major processes and functions for all the modules are covered:

ITIL 4 Training and Certification will cover following key points and many more:

  •  Key concepts of creating value with services
  •  Key concepts of service relationships
  •  The nature, use and interaction of the guiding principles
  •  ITIL service value system
  •  ITIL practices in detail, including how they fit within the service value chain


Is It Right For Me

This certification is right for:

  •  Individuals at the start of their journey in Service Management
  •  ITSM Managers and aspiring ITSM Managers
  •  Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.


Target Audience

Who should go for ITIL v4 Foundation certification?

  •  IT professionals
  •  Service managers
  •  Service process owners
  • Database Administrators
  • Delivery Professionals
  • Software Professionals


    ITIL 4 Certification Benefits:

    The ITIL 4 Foundation Certification Level is the entry level qualification which has numerous benefits for organization as well as professionals. Some of the major benefits are:

    ITIL4 Benefits For Organisation

    •  Avoid service failure and business risk
    •  Succeed to develop positive relationship with clients
    •  Successfully manage demands by implying cost effective systems
    • Retain stable service environment with change management
    • Stay updated with new market trends
    • Implement ITIL in organization along with DevOps, Lean and Agile.

    ITIL4 Benefits For Individuals

    • Expertise Recognition
    • Acknowledge new Terminology
    • A comprehensive view of new ITIL 4
    • Better Monetary Returns
    • Enhanced Productivity
    • Value-Based Working Approach
    • Increase your standing in an Organization
    • Align your ITSM skills with DevOps, Lean and Agile.
    • Low-Risk Effort


    ITIL 4 Foundation Certification

    • Multiple choice examination questions
    • 40 questions
    • 26 marks required to pass (out of 40 available) - 65%
    • 60 minutes’ duration
    • Closed book.



    ITIL Foundation training will be delivered by an Accredited Trainer using Accredited Training Material.

    Trainer for this batch is a highly experienced professional with 12+ years of industry experience. He is working in one of the top MNC as an ITIL consultant and delivering training as a freelance consultant with NovelVista.

    He is delivering training for more than 6 years and trained more than 5000 professionals. His core expertise includes:

    •  ITIL Consulting & Implementation
    •  GAP Analysis, ISO Audits
    •  Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Professional Achievements:

    •  Certified ITIL v2 Master
    •  ITIL v3 Expert
    •  Axelos Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt


    The most important industry now a days in the world is IT industry and do you know why because they provide technology solution which eases the complex activity for human beings, and to guide this IT industry there are set of guidelines and best practices called ITIL and to learn this best practices Novelvista provide this ITIL Foundation Certification training in Mumbai which help you to enter in the IT industry and learn and follow this best practices. In ITIL course in Mumbai course also provides a detailed summary of the five phases of the Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.After completing ITIL training in Mumbai students go forward for certification exam. ITIL Foundation training in Mumbai should be taken by anyone who is involved in the IT service profession which includes IT sales staff, service providers, IT consultants, and application developers. IT management, network operators, business analysts, business managers, business process analysts, system integrators, and project managers.With an ITIL certification training in Mumbai, you communicate to your employer that you are capable of executing great improvements within the companys IT systems.If you want to get ahead of companion and want to get appreciated by your organizations then this ITIL certification in Mumbai is a perfect way to ignite your career path.


    The Managing Across the Lifecycle (MALC) exam currently requires end-learners to have gained a total of 17 credits from ITIL Foundation, Intermediates, and or ITIL Practitioner. 
    To keep a consistent approach and recognize any previous investment end-learners have in ITIL v3, the same amount of credits will be required for those wishing to transition from v3 to ITIL 4 via the ITIL Managing Professional Transition Module. Having gained the required credits from ITIL v3, end-learners will be able to take the ITIL Managing Professional Transition Module without needing to take the MALC exam.

    When we talk about ITIL v3 we are referencing the current version of ITIL. We are aware that v3 was updated in 2011 but as this is an edition rather than a version we reference v3 for the sake of clarity.

    The first 4 translations of ITIL 4 Foundation will be German, French, Japanese and Spanish. 
    More information regarding non-English language guidance and related timings will be released in Q1 2019.

    The ITIL 4 modules will be released according to the below top-level timelines. More detailed release dates of the modules and new exams will be released to ATOs with the launch of ITIL 4 Foundation. ATOs will be provided with accreditation details, guidance and sales enablement information in sufficient time to be able to support the release of the further ITIL 4 modules.

    •  ITIL Foundation – Q1 2019
    •  ITIL Specialist modules (3) – H2 2019
    •  ITIL Strategist – H2 2019
    •  ITIL Leader – H2 2019
    •  ITIL Master – details to be released at a later date.

    The ITIL Managing Professional Transition Module will remain valid for at least one year after its launch.

    Many of the ITIL 4 Lead Architect Team are closely involved with ISO 20000 so we are able to ensure that ITIL 4 maps across the standard to an adequate level.

    AXELOS has now released the ITIL 4 Certification scheme. The ITIL Certification Scheme comprises of the following levels:

    •  ITIL Foundation
    •  ITIL Specialist modules (3)
    •  ITIL Strategist
    •  ITIL Leader
    •  ITIL Master

    One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams are intended to provide end-learners with greater clarity about how and where they can improve their skills and set them apart from peers.

    The two streams are made up of five modules.

    To become an ITIL Managing Professional (ITIL MP) end-learners must complete the following modules:

    •  ITIL 4 Foundation
    •  ITIL Specialist: Create, Deliver & Support
    •  ITIL Specialist: Drive Stakeholder Value
    •  ITIL Specialist: High Velocity IT
    •  ITIL Strategist: Direct, Plan & Improve*

    To become an ITIL Strategic Leader (ITIL SL) end-learners must complete the following modules:

    •  ITIL 4 Foundation
    •  ITIL Strategist: Direct, Plan & Improve*
    •  ITIL Leader: Digital & IT Strategy

    In order to be eligible to become an ITIL Master, end-learners must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations. Further details about how to become an ITIL Master will be released at a later time.

    Due to the structure of ITIL 4 Foundation, there will not be a transition module at the Foundation level. There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end-learners knowledge of the new ITIL 4 Foundation guidance.

    Publications associated with ITIL Specialist, Strategist and Leader will be released along with the modules in H2 2019.

    The transition will be a gradual process, allowing our partners to have enough time to move from ITIL v3 to ITIL 4 and for end-learners to continue collecting their ITIL v3 Intermediate credits to enable transition to ITIL Managing Professional. 
    AXELOS will therefore not discontinue ITIL v3 (stop maintaining exams, publishing books or accrediting candidates) before June 2020. We will also not discontinue any product with less than 6-months’ notice.

    The full certification scheme has now been released. Please refer to the separate communication that was released to you w.e.f 3 September 2018. For further detail about the certification scheme.

    The new updated ITIL guidance will be called ITIL 4. This name reflects the role ITIL 4 will play in supporting individuals and organizations to navigate the Fourth Industrial Revolution. IT is at the core of every business in today's world. The update will allow ITIL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world. 
    The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. 
    ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

    Whilst ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognisable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes.

    We recognise that the ITIL Maturity Model is an important asset for many professionals and will need to align to the updated ITIL framework. We will schedule the update to the Maturity Model once we have released the entire ITIL 4 scheme.

    AXELOS has not mandated training for ITIL Foundation, however we encourage candidates to partake in training to fully understand the new material.

    ITIL Practitioner will no longer be a separate module in the ITIL 4 certification scheme, however the knowledge and principles from the ITIL Practitioner guidance will be fundamental to all modules in ITIL 4. Candidates can also use their ITIL Practitioner credits to continue their ITIL journey. If a candidate has collected 17 credits they will be eligible to take the ITIL Managing Professional Transition Module without taking the MALC exam.

    • Disclaimer
    • PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
    • ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS & PEOPLECERT. All rights reserved.
    • MSP® is a registered trade mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
    • DevOps® is a registered trade mark of DevOps Institute Limited, used under permission of DOI. All rights reserved.