Look around your organization to identify what standards are in place. Next, validate the adherence to any documented standards or best practices. Most likely you will find adherence to best practice standards are lacking. With ITIL, you can take the initiative to develop a plan for the future to operate under the ITIL best practices to better control changes, track network components/items, predict business impacts and minimize risks. Be a visionary in your organization with a fresh approach to problem-solving and tackle ITIL with determination. To do this, become an ITIL certified "guru" to help your organization adopt standardized procedures for better IT performance. Here's to building strong foundations inside your IT organization's walls with ITIL®.
The webinar is aimed at professionals who contribute to an ongoing service improvement program & implement ITIL Framework, and provides insight on:
• Guidelines for Successful ITIL Implementation
• Key Learnings from past implementations
• 5 Successful ITIL Implementation case studies
• What is a must and what is to be avoided
Ms. Sharada Prasadita is an ITSM evangelist, independently working on implementing projects, working with Customers to ensure enhanced CSAT. Implementation of processes and ensuring they are in-sync with the Tools. Executing the processes to ensure the organisations walk the talk. Setting up SMOs and training the Process owners and ensuring they are measured in well defined KPIs. In the past, she has worked as an Independent Consultant with CtrlS towards Service Improvement at an Organization Level. Helped organisations improve their Service Delivery, design, improve/implement ITIL processes and ITSM based Service Delivery, implement SIAM and end-to-end Asset Management process. Help sync-up the processes with the Tools and train and hand hold employees till the processes are assimilated and become part of the DNA
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