Customer Experience Management

Forrester says it is the ‘Age of the customer’. To operate in this new age of the Customer, organizations need to develop a paradigm shift in mindset. This talk is about Customer Experience management, the challenges and opportunities and the key competencies that organizations need to develop to operate in this new age

    Time - 11:00 AM - 12:00 PM IST

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AGENDA FOR WEBINAR


Forrester says it is the ‘Age of the customer’. To operate in this new age of the Customer, organizations need to develop a paradigm shift in mindset. This talk is about Customer Experience management, the challenges and opportunities and the key competencies that organizations need to develop to operate in this new age


 

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      ABOUT SPEAKER


       

      Dr. Maneesha is a Certified Customer Experience Professional from the CXPA (USA) and features on their list of Who?s who of Customer Experience Professionals. She has also done Design Thinking Courses from IDEO and teaches Customer Experience Management and Design Thinking to B.School students. Dr. Maneesha Pednekar is a Gallup Certified Strengths Coach and an Assessor & Coach for Emotional Intelligence from Six Seconds. She is also a Brain based Coach from the Neuroleadership Institute in India. Maneesha has conducted multiple coaching sessions for individuals and teams on creating success using Strengths and has covered more than 250+ participants. She uses a combination of Strengths, Emotional intelligence & Brain Based coaching to facilitate their self-discovery process. In 2017, Dr. Maneesha was on the list of top 50 Most Impactful Quality Professionals by the World Quality Congress in India.

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      • Name: Dr. Maneesha Pednekar
      • Designation: General Manager
      • Company: Atos
       
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        Contact: +91 77965 44878

      shraddha.gosavi@novelvista.com

       
       
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