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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accreditation Axelos

ITIL® Intermediate Service Strategy Certification Course Overview

ITIL®SS is a detailed overview of the purpose, principles and processes of service strategies and will give you the capability to organize and implement this as part of overall service management and also provide guidance on technology-related activities and considerations. The goal of ITIL Service Strategy training and certification module is to transmit, test, and endorse the best-practices of ITSM to improve the service quality.

Service Strategy is at the focal point of service life cycle. By understanding authoritative objectives and client needs creation of value starts here. Each authoritative resource including individuals, procedures and items should bolster the strategy.

Service strategy is tied in with guaranteeing the associations are in a situation to deal with the expenses and dangers related with their service portfolios, and are set up not only for operational adequacy but rather for unmistakable execution.

Organizations are practicing ITIL which can utilize ITIL Service Strategy to direct a key audit of their ITIL-based service management capacities and to enhance the arrangement between those abilities and their business systems. ITIL Service Strategy will urge peruses to stop and consider why something is to be done before considering how.

Note: Appearing for the certification exams is mandatory and exam will happen on training day

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL is related to business & service management.
  • ITIL roles and responsibilities.
  • ITIL Operational Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.
  • Program Deliverables

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
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Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Intermediate Service Strategy Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.


Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL Service Strategy training.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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Course Details

  • In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle, including introduction of the key principles of service strategy, and service strategy processes. Also introduction of the importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

    ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management that are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle.

    Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients.

    Course Outline

    • Introduction to Service Strategy
    • Service Strategy Principles
    • Service Strategy Processes
    • Service Portfolio Management
    • Governance
    • Organizing for Service Strategy
    • Technology considerations
    • Implementing Service Strategy
    • Challenges, critical success factors and risks

    As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management (ITSM).

    The Service Strategy (SS) qualification would suit candidates in the following IT professions or areas:

    • CIOs/CTOs
    • Manager/IT audit managers
    • Supervisory staff
    • Team leaders
    • Service Designers, Architects, and Planners
    • IT consultants
    • ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle

    You must be ITIL® SS Certified to appear for ITIL® Intermediate Service Strategy Certification.

    This ITIL Intermediate SS Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    ITIL SS can enhance the IT service organization in several ways:

    • It helps an organization to understand its customer requirements and accordingly it provides the end-to-end IT service solutions for converting their business requirements into service requirement which is also used by other phases of service lifecycle
    • You start treating service management as a business strategic asset
    • The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL service lifecycle
    • Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
    • Enables an organization to handle costs and risks associated with their service portfolios effectively

    ITIL Intermediate Service Strategy training will be delivered by our Accredited trainers using Accredited training material.

    Trainers for this batch are highly experienced professionals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

    They’ve delivered training for more than 5000 professionals.

    His core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL® Intermediate Service Strategy Certification Exam Format

ITIL malc certificate
  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide


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Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!;

ITIL Intermediate Service Strategy Certification is valid for a lifetime. You don't have to renew it again and again.

We provide practice tests for the ITIL Intermediate Service Strategy course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won't have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate Service Strategy Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL Service Strategy training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.