ITIL SS is detail overview of the purpose, principles and processes of service strategies and will give you capability to organize and implement this as part of overall service management and also providing guidance on technology-related activities and considerations. The goal of ITIL Service Strategy training and certification module is to transmit, test, and endorse the best practices on ITSM best practices to improve the service quality.
Service Strategy is at the focal point of Service life cycle. By understanding authoritative objectives and client needs creation of value starts here. Each authoritative resource including individuals, procedures and items should bolster the strategy.
Service strategy is tied in with guaranteeing that associations are in a situation to deal with the expenses and dangers related with their service portfolios, and are set up not only for operational adequacy but rather for unmistakable execution
Organizations as of now practicing ITIL which can utilize ITIL Service Strategy to direct a key audit of their ITIL-based service management capacities and to enhance the arrangement between those abilities and their business systems. ITIL Service Strategy will urge peruses to stop and consider why something is to be done before considering how.
ITIL SS can enhance the IT service organization in several ways:
In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle. Including introduction of the key principles of service strategy, and service strategy processes. Introduction of the importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management which are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle.
Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
The Service Strategy qualification would suit candidates in the following IT professions or areas:
Standard cost for ITIL® SS Training & Certification course is Rs 29,500 per participant.
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