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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

accreditation-axelos

ITIL® 4 Specialist Create Deliver and Support Course Overview

Create Deliver and Support covers the integration of a number of proven areas of what we might know as ‘IT’ areas of work – from design, to build and test, launch, run and support of products and services. These areas are all central elements in the development and operations of technology systems and services that may be familiar. However, often these areas have not been built, run and integrated as seamlessly as needed to fully deliver optimum value.

The core proposition of ITIL 4 is that this work is all part of a single value chain, with a variety of different types of work passing through it (value streams). From a business or customer’s perspective, the entire work is a single entity and there should not be any divisions or ‘silos’ involved in delivering it.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL® 4 is related to business & service management.
  • ITIL® 4 roles and responsibilities.
  • ITIL® 4 Operational Best practices.
  • Which processes support ITIL® 4.
  • Real-Time Case Studies.

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® 4 Specialist Create Deliver and Support Course and get a 100% discount for the 4 other courses. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

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Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

#HappyLearning

Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL® 4 Specialist Create Deliver and Support training.

He is globally recognized ITSM professional with 16+ years experience.

vikas-sharma-trainer

Vikas Sharma

Course Curriculum

  • 1.1 Understand the concepts and challenges relating to the following across the service value system:

    • Organizational structure
    • Integrated/collaborative teams
    • Team capabilities, roles, competencies
    • Team culture and differences
    • Working to a customer-orientated mindset
    • Employee satisfaction measurement
    • The value of positive communications

    1.2 Understand how to use a ‘shift left’ approach

    1.3 Know how to plan and manage resources in the service value system

    • Team collaboration and integration
    • Workforce planning
    • Results based measuring and reporting
    • The culture of continual improvement

    1.4 Understand the use and value of information and technology across the service value system

    • ITSM software
    • Integration and data sharing
    • Reporting and advanced analytics
    • Collaboration and workflow
    • Robotic process automation (RPA)
    • Artificial intelligence and machine learning
    • Continuous development and integration (CI/CD)
    • Information models

    2.1 Understand the use and value of information and technology across the service value system

    2.2 Know how the following ITIL practices contribute to a value stream for a new service

    • Service design
    • Software development and Management
    • Deployment management
    • Release management
    • Service Validation and testing
    • Change Enablement

    2.3 Know how to use a value stream to provide user support

    2.4 Know how the following ITIL practices contribute to a value stream for user support

    • Service desk
    • Incident management
    • Problem management
    • Knowledge management
    • Service level management
    • Monitoring and event management

    3.1 Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including

    • Managing queues and backlogs
    • Prioritizing work

    3.2 Understand the use and value of the following across the service value system

    • Buy vs build considerations
    • Sourcing options
    • Service integration and management (SIAM)

Course Details

    • To provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools
    • To provide the candidates with an understanding of service performance, service quality and improvement methods
    • Understand how to plan and build a service value stream to create, deliver and support services
    • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
    • Know how to create, deliver and support services
    • Individual professionals continuing their journey in IT service management
    • ITSM managers and aspiring ITSM managers
    • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
    • existing ITIL qualification holders wishing to develop their knowledge.

    This ITIL®4 SPECIALIST CREATE DELIVER & SUPPORT Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    • Provide better service to end-users
    • Increases cost-efficiency
    • Enhanced accountability
    • Enable more flexibility
    • The ability to introduce competitiveness between service providers
    • For development and ownership of intellectual property
    • Provide greater access to expertise across a wider range of suppliers
    • Opportunity to work with upper management level
    • Increases your monetary returns
    • Add more value to your resume
    • Showcase your expertise in Service management
    • Better understanding of service integration

    The key features of our training program would be:

    The learner/professionals must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions

    Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.

    Their core expertise includes

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL® 4 Specialist Create Deliver and Support Exam Format

ITIL4-CDS
  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 70% a raw score of 28 marks or above
  • Closed book: Yes

Learning Path

learning-path-16hrs

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

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atos
capgemini
cognizant
hcl
hp
ibm
infosys
mphasis
sungard
syntel
tcs
techm
veritas
wipro

Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Specialist Create Deliver and Support certification is valid for a lifetime. You don?t have to renew it again and again.

We provide practice tests for the ITIL Specialist Create Deliver and Support course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Specialist Create Deliver and Support Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL® 4 Specialist Create Deliver and Support training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL® 4 Specialist Create Deliver and Support training delivery method that provides you with a blended learning enriched with theory and practical knowledge.