The ITIL Intermediate Service Operation (SO) training and certification course is specially designed for the professionals who are involved in event management and monitoring, also another main purpose of this course is learning problem management and root cause analysis and access management.
This course also covers communication and management of stakeholders with technical and application management and also service desk organization. This certification also prepares candidates for ITIL Expert Certificate on IT service management.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
After the completion of the course, the participants would be able to:
Deliverables of this program include:
If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:
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In this course, you’ll be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You'll focus on service transition purpose, principles, processes, activities, functions, technology, and implementation considerations. This course utilizes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best-practices and position you to successfully complete the associated exam.
The main process focus areas of this course include:
The organizational functions focused on in this course include:
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years of professional experience working in IT Service Management (ITSM).
The Service Operation qualification would suit candidates in the following IT professions or areas:
A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.
At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.
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This was a very immersive and interesting course from NovelVista a lot of self-learning to be done on your own to really understand and put together into practice the technology into your own course and workflow.
It was truly an amazing learning session. I did have my apprehensions before signing up, but trainer made me feel so comfortable from the time we started the session till the very end of it.Thanks for this amazing experience.
Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!
SRE Foundation certification is valid for a lifetime. You don?t have to renew it again and again.
We provide practice tests for the ITIL Intermediate Service Operation course as well as Q&A sessions and interactive group discussions.
The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.
If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate Service Operation Certification Exam afterward.
We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!
Your personal details are for internal use only and will remain confidential.
As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.
We always conduct training on accredited courseware so our participants will learn the industry required skill.
We have the best industry trainers/instructors with having more than 20 years of experience in the respective fields
We believe in practical learning because it will help learners to clear the interview and use your knowledge in the organization.
As we conduct multiple mock tests, exam-oriented training our learners always are able to clear the certification exam in 1st attempt.
For any queries please share your contact details and the team will reach out to you soon.
When it comes to ITIL Intermediate Service Operation training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.