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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

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ITIL® Intermediate PPO Certification Course Overview

The Planning, Protection and Optimization (PPO) module is one of the ITIL® Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL is related to business & service management.
  • ITIL roles and responsibilities.
  • ITIL Operational Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.
  • Program Deliverables

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Buy Get

Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Intermediate PPO Course and get a 100% discount for the 4 other courses. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

Knowledge

Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.

#HappyLearning

Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL PPO training.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

    • 1. Planning, Protection, and Optimization
    • 2. Demand Management
    • 3. Capacity Management
    • 4. Availability Management
    • 5. IT Service Continuity Management
    • 6. Information Security Management
    • 7. Technology and Implementation Considerations

Course Details

  • ITIL® PPO certification will provide you complete understanding of service design process and make sure you enable to use new services, tools, technology architecture, serviced management systems, and metrics are designed to deliver user needs and also complete enterprise needs.

    The main process focus areas of this course include:

    • Service Design principles, purpose, and objectives
    • Planning, Protection, and Optimization while providing services
    • How to use PPO to achieve operational excellence
    • Availability and capacity management as a capability to realize successful design
    • IT service continuity management as a capability to support overall
    • Planning, Protection and Optimization roles and responsibilities
    • Challenges, critical success factors, risk factors associated with PPO, and more

    As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

    The PPO qualification would suit candidates in the following IT professions or areas:

    • Capacity Manager
    • Availability Manager
    • Change Manager
    • Security Administrator
    • Applications Support
    • IT Operations Manager
    • Network Control and Operation
    • Network Support
    • Business Continuity Manager
    • Security Manager
    • Service Portfolio Manager
    • Supplier Relationship Manager

    You must be ITIL Foundation Certified to appear for ITIL Intermediate Continual Service Improvement Certification.

    A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

    If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

    At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.

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ITIL® Intermediate PPO Professional Certification Exam Format

ITIL® Intermediate PPO
  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Closed book 

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide

accenture
atos
capgemini
cognizant
hcl
hp
ibm
infosys
mphasis
sungard
syntel
tcs
techm
veritas
wipro

Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Intermediate PPO certification is valid for a lifetime. You don’t have to renew it again and again.

We provide practice tests for the ITIL Intermediate PPO course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won’t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate PPO Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL PPO training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.