Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Certified Agile ITSM Manager Accreditation

Certified Agile ITSM Service Manager® Certification Course Overview

Certified Agile ITSM Service Manager® Training and Certification course on Agile Service Management would provide an introduction to Service Management using Agile thinking. Agile Service Management brings together the application and integration of Agile principles with Service Management processes and Process design. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.

This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.

Learning Outcome

After the completion of the course, the participants would be able to:

  • Bringing your IT Service Management (ITSM) more advance and marketable.
  • Gain technical skills and knowledge to make existing ITIL processes 'more Agile'.
  • Acquiring more skills & knowledge to earn more monetary value.
  • Best industry practices.
  • Designing the right implementation strategy
  • Real-Time Case Studies

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 16+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
Select No. of Learners
INR 35000
(Cost includes Training & Certification)
INR 40000

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Course Curriculum

    • What is Agile?
    • Why Agile?
    • Agile Manifesto
    • Agile principles
    • DevOps
    • Continuous Integration
    • Continuous Delivery
    • Continuous Deployment
    • Continuous Monitoring
    • Scrum
    • Kanban
    • Lean
    • Values
    • Timeboxes
    • Release planning
    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective
    • Definition of Ready
    • Definition of Done
    • Scrum Roles
      • Product owner
      • ScrumMaster
      • Team
    • Scrum artifacts
      • Product Backlog
      • User stories
      • Increment
      • Sprint Backlog
      • Burndown chart
      • Burnup Chart
    • Understanding ITSM, Agile and Scrum
    • Understanding how these domains fit together on high level
    • Overcoming the challenges
    • Integrating Roles in these domains
    • Improved workflow
    • The shortened and amplified feedback loop
    • Continual Experimentation
    • Definition and value
    • Two aspects of Agile SM
      • Agile Process Design
        • Approach
        • Characteristics of an Agile Process
        • The elements of a process
        • The 10 steps of process design
        • Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)
      • Agile Process Improvement
        • PDCA - CSI sprints
        • Process Backlog - CSI Register
        • Audits - Agile Process Improvement
    • Process planning meeting
    • Sprint planning meeting
    • Definition of Ready (DOR) and Definition of Done
    • Daily Scrum (Agile Service Management context)
    • Sprint Review (Agile Service Management context)
    • Sprint Retrospective (Agile Service Management context)
    • Process Backlog
    • Sprint Backlog (Agile Service Management context)
    • User stories and ITSM processes
    • Process increment
    • Burndown chart (Agile Service Management context)
    • Burnup chart (Agile Service Management context)
    • Agile Process Improvement audits
    • The Process Backlog as a CSI Register
    • CSI Sprints and Plan-Do-Check-Act
    • Exercise: Assessing process agility

    Agile Service Management technologies

    Aligning Agile SM and Agile software development

    Getting started with Agile Service Management

Course Details

    • Those interested in learning about Agile and Scrum from a products and process perspective
    • Process owners and process designers
    • Anyone responsible for designing, re-engineering, or improving process
    • Process owners and process managers, process consultants, and other process stakeholders
    • Service Delivery Managers aiming to create a DevOps environment

    IT Service Management or ITIL knowledge recommended. This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.

    • Overview: What does it mean to "be agile?"
    • Introduction: The Agile Manifesto, its core values, and principles
    • Agile Practices: Agile concepts and practices including ITSM, Kanban, Lean, and DevOps
    • What is Scrum: Learn about SCRUM from a product and process perspective
    • Agile in ITSM: Agile thinking and values into service management
    • About Scrum: Scrum roles, artifacts, and events as it applies to both products and processes
    • Service Management: The two aspects of Agile Service Management
    • Agile Process Improvement: Ensuring processes are lean and deliver "just enough" control
    • Agile Process Design: Applying Agile practices to process design projects
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Certified Agile ITSM Service Manager® Certification Exam Format

Certified Agile ITSM  Service Manager® Certification
  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 60 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 26 out of 40-65% is needed to pass.
  • Closed book
  • Incase Participant do not score passing % then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from date of 1st exam attempt.

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Frequently Asked Questions

Yes, you will need to sit an exam to acquire the certification. The exam is included with the course fee.

The course includes 4 days of Online training from an expert instructor, the exam, Mock Exams, Case studies, and a certificate of achievement upon completion.

IT Service Management or ITIL knowledge recommended. This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

Our Certified Agile ITSM Service Manager® is crafted by industry experts with more than 15 years of industry experience.We have Certified Agile ITSM Service Manager® sessions which are designed with a bunch of creative and interactive methods. Apart from that, we have online Certified Agile ITSM Service Manager® sessions as well.

Our trainers vouch for delivering Certified Agile ITSM Service Manager® in a form of storytelling with an exhibition of concepts with the help of professional examples, self-analysis and group discussions, case studies as the application of the concepts which were taught, vibrant presentations along with individual and team activities.