ITIL Certification Levels in ITIL 4 – A Complete Breakdown for 2025

“According to the Global Knowledge 2024 IT Skills and Salary Report, ITIL Foundation remains one of the top 15 highest-paying certifications globally.”

Myth to bust: SRE is just about firefighting incidents.
Reality: SRE is about building scalable, automated reliability.

Many professionals today feel stuck in mid-level IT roles due to a lack of structured ITSM knowledge. In fact, ITIL certification can be the difference between career stagnation and professional growth.

This blog will break down the ITIL certification levels in 2025, helping you decide which level to pursue to achieve your career goals in IT service management (ITSM). We’ll cover everything from eligibility to job scope and guide you on how to become an ITIL Master.

• ITIL 4 has a modular structure: Foundation → Managing Professional (MP) → Strategic Leader (SL) → Practice Manager (PM) → Master.
   
• No prerequisites for Foundation. Other levels require completion of specific modules.
• Becoming an ITIL 4 Master doesn’t require a separate exam; it’s awarded based on real-world experience.
• Each level builds on practical capabilities, not just theory.

ITIL stands for Information Technology Infrastructure Library. It’s the most widely accepted framework for IT service management (ITSM), helping organizations align their IT services with business strategy. By doing so, it leads to:

• Greater efficiency in IT service delivery
• Reduced risk of service failures
• Increased customer satisfaction

Modular Design

The ITIL 4 certification is structured in a way that each level builds on practical skills. It starts with the Foundation level, progressing through Managing Professional, Strategic Leader, and Practice Manager, and culminates with the ITIL Master.

Each level increases in complexity and prepares you to handle more strategic responsibilities in IT service management.

Career Building Blocks:

• Foundation gives you the basics.
• Managing Professional (MP) helps with service management and team leadership.
• Strategic Leader (SL) covers how IT aligns with broader business strategies.
• Practice Manager (PM) specializes in role-based management.
• Master demonstrates advanced expertise in ITSM.

1. Foundation Level

Who it’s for:

The Foundation level is ideal for entry-level IT staff or non-IT professionals working in an ITSM environment.

What it includes:

• ITIL 4 Foundation (mandatory)
• ITIL Practitioner (optional for v3 learners transitioning to v4)

Focus Areas:

• 7 guiding principles of ITIL
• 4 dimensions of service management
• The service value system (SVS)

2. Managing Professional (MP)

Who it’s for:

Professionals working in service management roles, including service delivery managers, IT project managers, and team leads.

Modules:

• Create, Deliver, and Support (CDS)
• Drive Stakeholder Value (DSV)
• High Velocity IT (HVIT)
• Direct, Plan, and Improve (DPI)

Each module provides hands-on knowledge to help you manage end-to-end service delivery and improve stakeholder satisfaction.

3. Strategic Leader (SL)

Who it’s for: Senior IT leaders and business leaders who want to align IT with business strategy.

Modules:

• Digital and IT Strategy (DIS)
• Direct, Plan, and Improve (DPI)

Focus: Driving digital transformation by aligning IT services with broader business goals.

4. Practice Manager (PM)

Who it’s for: Professionals aiming for specialized roles in service management.

Modules:

• Choose 1 specialization cluster (e.g., Monitor, Support & Fulfill)

Mandatory:

• Create, Deliver, and Support (CDS)

5. Master

The ITIL 4 Master certification is awarded after you have completed MP, SL, and PM, demonstrating advanced expertise. There’s no additional exam for this level, but it requires real-world application and strategic insight.

Here’s a simple step-by-step breakdown to help you achieve the ITIL 4 Master designation.

Step 1: Start with ITIL 4 Foundation

• No prerequisites.
• Learn core concepts, principles, and value streams.

Step 2: Complete the Managing Professional Modules

• Complete CDS, DSV, HVIT, and DPI.
• Develop hands-on knowledge of end-to-end service delivery.

Step 3: Complete Both Strategic Leader Modules

• Complete DIS and DPI (if not done already).
• Focus on strategy, innovation, and digital transformation.

Step 4: Earn Practice Manager Designation

• Choose one specialization cluster based on your career path.
• Include CDS and one of the following:
   
  • Monitor, Support, and Fulfill
  • Plan, Implement, and Control
  • Collaborate, Assure, and Improve

Step 5: Become an ITIL 4 Master

• No additional exam required.
• Recognition awarded for full framework mastery.

1. Individual Benefits

• Globally recognized credential that boosts your career.
• Up to 20% salary increase (source: Global Knowledge).
• Better job flexibility and leadership readiness.

2. Organizational Impact

• Improved service delivery and higher efficiency.
• Better ROI on IT projects.
• Competitive advantage through standardized processes.

After getting informed about the ITIL certification levels, understanding eligibility is the essential step to set the right expectations and progressing through each ITIL 4 level. Here’s what you need to know:

1. Foundation: Open to All

The ITIL 4 Foundation level has no prerequisites. It’s open to everyone, whether you are new to IT service management or have years of experience in the field. It’s the starting point for anyone interested in ITIL.

2. Intermediate & Practice Manager: Requires Foundation + Module-Specific Prerequisites

To advance to the Managing Professional (MP) or Practice Manager (PM) level, you must first pass the Foundation exam. From there, you’ll need to complete the required modules in each track.

3. Master: Completion of MP, SL, and PM

The Master level is the highest ITIL certification, awarded after you complete the MP, SL, and PM designations. There are no additional exams required for this level, but it involves real-world application of ITIL principles.

Starting your ITIL certification journey doesn’t have to be overwhelming. Here’s how to get started and map out your future steps:

Step 1: Define Your ITSM Career Path

• Take time to assess your current role and career goals. What do you want to achieve with your ITIL certification? Do you want to move into service management, leadership, or strategic IT roles?

Step 2: Choose the Right ITIL Certification Level for Your Current Role

• If you’re new to ITSM, start with ITIL Foundation.
• If you’re an experienced professional looking to step into leadership, aim for MP or SL.
• PM is a great choice for those who want specialized management skills.

Step 3: Enroll with an Accredited Provider

• Enroll with a trusted, accredited provider like NovelVista to ensure you receive the best possible training. This will set you up for success on your exam.

Step 4: Prepare Using Mocks, Case Studies, and Live Discussions

• Maximize your preparation with mock exams, case studies, and live discussions that replicate real-world scenarios.

Step 5: Schedule and Pass the Exam

• After completing the training, schedule your exam with AXELOS and get ready to take the next step in your IT career.

Step 6: Continue Learning

• After passing the Foundation, move forward with the Managing Professional, Strategic Leader, and Practice Manager certifications.

ITIL 4 isn’t just a certification, it's a career strategy. Whether you're just starting with ITIL 4 Foundation, planning to step up with any ITIL Certification level, or aspiring to become an ITIL Master, each step in the ITIL journey equips you with the knowledge and skills to build more efficient, effective, and reliable IT service management.

By investing in ITIL training, you’re setting yourself up for career growth, salary increases, and leadership roles in IT service management.

With the right training partner, like NovelVista, you’ll have everything you need to succeed and build a future-proof career.

Next Steps:

• Download your ITIL Career Path Checklist to start organizing your learning journey.
• Enroll in NovelVista’s ITIL v4 training to receive expert guidance and accelerate your career in ITSM.