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How ISO 22301 saved Vodafone from crisis



Last updated 21/07/2021

How ISO 22301 saved Vodafone from crisis

ISO 22301 is the worldwide norm for business coherence on the board. It can help your character and oversee current and future dangers to your business, adopt a proactive strategy to limit the effects of occurrences, limit personal time and improve recuperation time, and exhibit strength to clients and providers. 

"Unaddressed dangers and startling interruption can bring about extreme ramifications for the reality and the notoriety of an association. In a serious commercial center recognizing basic providers and their related dangers, evaluating current strategic approaches and arranging possibility measures is more basic than at any time in recent memory. Business Continuity Management gives a structure to guarantee the congruence of basic capacities which can be the distinction between a business enduring or coming up short. This best practice approach is exhibited by Vodafone UK." Dr. David Hitchen, Global Scheme Manager BCMS 


Client destinations 

  • To exhibit a corporate pledge to business congruity the board (BCM) and guarantee its clients that it is in the best situation to offer reliably solid types of assistance whatever the conditions 
  • To show BCM best practice measures and consistent improvement to clients and partners 
  • To show that Vodafone can satisfy clients' authoritative prerequisites for strong BCM game plans. 


Client results 

  • Differentiation of administrations and upper hand 
  • Ability to meet lawful and common possibilities necessities and authoritative business congruity prerequisites 
  • Enhanced client relations and upgrades in flexibly chain flexibility 
  • Provide clients with a dependable and top tier administration. Vodafone UK shows proceeded with authoritative greatness with one of the primary global endorsements perceiving best practice business congruity the executives BSI Case Study Vodafone UK ISO 22301 Business Continuity Management. 


Why Certification? 

As a business, Vodafone should have the option to guarantee its clients that it can offer reliably dependable assistance. This is especially significant given that a large number of Vodafone's items and administrations have become such a significant piece of regular daily existence – both at work and at home. Vodafone UK has a long history of dynamic commitment in guidelines and sees itself as an innovator in best practice business congruency the board (BCM). BCM has consistently been a fundamental piece of the Vodafone culture and is coordinated into everything the association does. 

Vodafone UK has been on an excursion with BSI from the beginning of Publicly Available Specification (PAS) 56 out of 2003. Following this, the association turned into the primary versatile broadcast communications supplier on the planet to accomplish confirmation to the first BCM standard, BS 25999 and is currently one of the main associations in the UK to accomplish affirmation to the new global norm, ISO 22301. 



Vodafone UK's current accreditation to BS 25999 furnished the business with a head start when it came to seeking after confirmation to the new ISO 22301, anyway Vodafone needed to likewise show that it met the thorough necessities of the new norm. 

The new standard required Vodafone to show the combination of BCM and hazard into its different arrangements and systems inside its UK activities. The ISO forces requesting prerequisites as far as setting of targets, KPIs (Key Performance Indicators), and measurements. Vodafone additionally needed to exhibit its BCM arranging considered legitimate and administrative consistency; indicated an extensive comprehension of partner needs and showed that it had methodology set up to guarantee providers have fitting business progression plans. Regardless of these extra necessities, Vodafone was satisfied to discover that the BSI assessor considered its current practices for assessing the BC abilities of providers to be a case of best practice. 

The venture traversed nine months from the first sight of the Final Draft International Standard (FDIS) to their endeavor of proper review. The review was administered by Vodafone's business congruity director, Roger McLoughlin, who ventured with the work to guarantee Vodafone's Business Continuity Management System (BCMS) was completely coordinated with their different frameworks to meet the new necessities. No extra asset was required since Vodafone considered the progressions to their frameworks as 'nothing new' and basic to the continuous support of their BCMS and nonstop improvement. To accomplish consistency with the new norm, Vodafone needed to adjust the plan of some of its arrangements and systems. Startlingly, Vodafone found that a few parts of the re-structure that necessary a degree of time interest in established truth conveyed genuine business benefits, and was fused into on-going BCMS execution of the board. 

Vodafone found the cycle generally clear as it previously had the entirety of the major BCM components set up. In any case, as a portion of the new prerequisites were key (destinations and KPIs), forward arranging was expected to guarantee there was adequate opportunity to audit, favor and execute the essential changes, and give proof that the necessities had been met. BSI finished a casual survey of Vodafone's frameworks in front of the conventional review to enable the organization to plan and recognize territories that required core interest. With the assistance of the BSI appraisal group, Vodafone effectively defeated these difficulties. Roger McLoughlin, business coherence administrator for Vodafone UK stated:

 "As ISO 22301 is another norm, and Vodafone was the principal UK association to go through confirmation with BSI, we valued BSI's help in understanding the new necessities, the expectation of the norm, and the target proof required to exhibit consistency." 


Advantages of working with BSI 

Vodafone UK has a long history of working with BSI and again decided to work with BSI on the change to the new universal norm. Therefore the organization has understood its transient targets to meet the prerequisites of the new norm and to be the first in the UK to look for autonomous outsider confirmation. 

Vodafone wants to keep on improving its BCMS over the coming years and accomplish much more noteworthy framework development. Accreditation with BSI causes Vodafone to convey its BCM capacity to significant clients and backing them in their BCM arranging. The new worldwide standard has been an invited appearance for Vodafone, and the association considers it to be another manner by which it can convey its BCM ability to its clients. As the world's first portable administrator to accomplish ISO 22301 confirmation Vodafone UK keeps on setting the norm for BCM. This honor says an incredible arrangement regarding Vodafone UK and its endeavors to furnish clients with the most reliably dependable assistance, whatever the conditions.

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