Last updated 22/07/2021
ITIL 4 is really on a roll nowadays! We are unquestionably hearing significantly more buzz about the new form of this IT Service Management (ITSM) best practice system as it turns 30 (yes, you heard it right!) one year from now. Furthermore, likewise, with past discharges, there's the acceptable, the awful, and the out and out disparaging being said about where the new form of the best practice framework is going. We are constantly stunned at how rapidly a few pieces of the ITSM people group are to condemn something before its detail is made open, yet perhaps they have been "singed" once over and over again previously and an absence of realities breeds fiction?
Anyway, on the up and up. We're drawing nearer to the arrival of the new form of ITIL and are logically discovering what will have changed from ITIL 2011 (indeed, it truly will be eight years between adaptations or twelve on the off chance that you return to ITIL v3 – it's an exceptionally prolonged stretch of time in manikin years).
There are numerous inquiries still to be replied, around this new form, notwithstanding different articles and web journals showing up planned for mentioning to the peruser what's changing – with the vast majority of them dependent on what's accessible on the AXELOS site. There's likewise bits of data and understanding from those included, for example, this ITIL 4 blog by the great Troy DuMoulin, and this one by my old buddy and the ever-magnificent Stuart Rance.
So where is ITIL 4 going?
In all actuality, the vast majority of us simply don't have the foggiest idea yet. In any case, what I do know are the things that I'd by and by prefer to see change with the new form of this well-known ITSM best practice framework.
And yes, I deliberately start each of the following points with “let’s” (i.e. “let US”) to denote that many of them should be things that the ITSM community/industry pushes for if it really wants things to change:
So that’s our ten wants from ITIL 4. Before you leave, please remember that these are merely ten things that I’d like to see done differently, not ten things that are changing. But as soon as I know what is happening, you can expect a blog either from me, or even the ITSM legend that is Stuart Rance, explaining how ITIL 4 is now all new and improved. In fact, as I mentioned above, Stuart has already written something that outlines the “what we already know,” which you can read here.
Plus, we would love to hear what you’d like to see in ITIL 4 – please let me know in the comments.
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