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Output vs Outcome: Why Knowing the Difference between output and outcome Matters

Vijay Tiwari

Vijay Tiwari

Last updated 23/05/2023

Output vs Outcome: Why Knowing the Difference between output and outcome Matters

The point of the workday looks very different today than it did only a couple of months back. Rather than heading to work and strolling into the structure, representatives are going on the web and marking into their informing or coordinated effort apparatuses. 

Rather than genuinely taking a record to a customer for a mark, they're being sent carefully for electronic marks. 

Rather than flying into an office, administrators are checking in with representatives using writings, texts, and video calls. 

IT needs to move into a more vital job. For quite a long time, specialists have been encouraging IT pioneers to sit down at the technique table and be associated with the bigger business choices. Numerous IT chiefs have seized this chance while others have battled to make sense of how to show IT's capacity to be more than a help work. 

This move of IT from a help work into a vital accomplice can begin with a straightforward move. The move from concentrating on yields to results can improve things greatly for IT associations. 

Output vs Outcome:

Difference Between Output and Outcome

How about we start by tending to the distinction among yields and results. 

Yields are the activities or exercises that an IT association finishes. They are quantitative and handily estimated. 

Outputs could include: 

  • Moving Records and reports into the cloud 
  • Shutting tickets in record times 
  • Putting in innovation 

Numerous IT associations measure yields as an approach to outline their profitability and worth. The reasoning is that the more yields they complete, the more the remainder of the business will consider IT to be being important. 

While yields are significant, yields just recount to part of the story. The genuine proportion of significant worth is the results that are empowered by those yields. Results are the outcomes that the business needs or needs to accomplish. 

Results are business goals, for example, 

  1. Expanded market share.
  2. Higher consumer loyalty scores.
  3. Expanded benefits. 

For instance, the result of moving registering ability to the cloud is a more versatile and adaptable workplace. The yield empowers the result. For each yield IT is finishing, the CIO must know and convey what the business is presently ready to do this, or the result, of that yield. 

That implies before posting a yield on a task shows, IT supervisors must ask: "What result is this going to empower?" 

By doing this, you can eliminate the measure of busywork or tasks that are not adding to the primary concern. It will likewise show what yields are insufficient. At times, IT conveys a yield that doesn't empower or convey any genuine business results. If so, you'll have to survey the yield and decide whether it is required. 

This move may likewise show that a portion of your measurements and KPIs are inadequate methods of estimating IT's exhibition. For instance, if your group has a high first-contact goal rate however workers are as yet revealing helpless assistance, at that point the primary contact goal rate is not a decent marker of your presentation. 

Instructions to Make This Shift 

What do IT pioneers need to do this to make this move in their associations? 

Manufacture Business Relationships 

IT pioneers need to comprehend the results the business needs to accomplish. They should search out key partners and have ordinary discussions about their innovation needs and their objectives and goals. This will permit IT, pioneers, to start to see the start to finish estimation of their yields and activities. 

Characterize and Map Services 

When you know the ideal results, you can plan IT administrations to them. Guide how the results of your administrations associate with business goals. 

Measure Outcomes :

It's insufficient to just rundown off the number of yields your group finishes every month. Draw in your partners to distinguish results and how a yield adds to a result. 

It's Future 

Toward the start of this article, I referenced that IT must choose the option to develop now. How we work will be changed for eternity. In any event, when organizations come back to the workplace, there will be various desires around adaptability and how innovation empowers adaptable versatile workforces. The business will need to be ready for the future, should anything like this happen again and they'll be seeing IT to help design and get ready for those conceivable outcomes. 

CIOs and IT pioneers must move toward their objectives and activities contrastingly on the off chance that they need to legitimately assume a position of authority in their associations. Associating IT yields to business results empowers IT pioneers to help shape the eventual fate of their associations.


understanding the difference between outputs and outcomes is crucial for achieving success in any endeavor, particularly in the realm of IT service management. Outputs refer to the tangible and measurable deliverables or results of a process, while outcomes encompass the broader impact or value generated by those outputs. It is easy to fall into the trap of focusing solely on outputs, as they are often more visible and quantifiable. However, true success lies in recognizing and prioritizing outcomes.

By shifting our mindset from outputs to outcomes, we can align our efforts with the larger goals and objectives of our organizations or projects. This shift requires a holistic understanding of the value chain, considering not only what we produce but also how it contributes to the desired outcomes. By focusing on outcomes, we can make informed decisions, prioritize efforts, and optimize resources to maximize the overall impact.

Moreover, a focus on outcomes promotes a customer-centric approach. Instead of solely measuring success based on the quantity or quality of outputs, organizations should evaluate their ability to meet customer needs and deliver value. This customer-centric perspective enables us to better understand the true impact of our work, adapt to changing requirements, and continuously improve the services we provide.

Furthermore, distinguishing between outputs and outcomes facilitates effective communication and collaboration within teams and across stakeholders. Clear communication of desired outcomes ensures everyone is aligned and working towards a shared vision. It enables better decision-making, as team members can evaluate potential outputs based on their potential impact on the desired outcomes. Additionally, it encourages collaboration and coordination among different teams or departments, fostering a holistic approach to achieving desired outcomes.

In summary, recognizing the distinction between outputs and outcomes is pivotal for IT service management professionals. By shifting our focus from outputs to outcomes, we can drive meaningful change, deliver value to customers, and achieve long-term success. Embracing this mindset empowers us to make informed decisions, collaborate effectively, and continuously improve our processes to generate the desired outcomes that truly matter.

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About Author

He is one of the first writers of our NovelVista blogs. During his years as a DevOps professional, he has achieved 5 certifications including ITIL4 Expert, DevOps Master, PRINCE2 Practitioner, PMP Certified, Lean Six Sigma Black Belt. Besides being an expert in DevOps & Automation Implementation, GAP Analysis, Automation Tools, Git, Docker, Jenkin, Process Definition, Implementation, Compliance, Quality Assurance, and Program Governance he has a keen interest in penning down his knowledge in an interesting way to keep the audiences glued.



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