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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accreditation Axelos

ITIL® Intermediate MALC Certification Course Overview

The ITIL Managing Across the Lifecycle (MALC) qualification is a capstone qualification which is the final frontier that a candidate must achieve prior to accomplishing ITIL expert level.

ITIL Expert level of qualification is aimed at those professionals who’re interested in demonstrating a superior level of knowledge of the ITIL scheme in its entirety. Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management (ITSM) field. Candidates who achieve ITIL Expert level will also complete the prerequisite entry criteria for the ITIL Master level; the highest level qualification within the ITIL scheme.

The main outcome of the ITIL MALC or Expert certification is to gain an understanding of five lifecycle stages. At this level, understudies will completely comprehend the stages, yet the course sticks strongly on solitary circumstances, which stimulate essential thinking. Individuals will discover the chance to get some answers concerning a theoretical condition and after that make a game plan of movement in perspective on ITIL show.

ITIL MALC training and certification will gain an understanding of how to apply ITIL structure explicitly to the condition. Meanwhile, the course enhances few industry standards and consistency, increasingly suitable authoritative capacities and the execution part for new considerations perfectly without profoundly changing occupation limits or step-by-step routine for delegates.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How to align multiple service providers with an organization's goal of delivering optimal service.
  • How ITIL related to business & service management.
  • ITIL roles and responsibilities.
  • ITIL Best practices.
  • Which processes support ITIL.
  • Real-Time Case Studies.
  • Program Deliverables

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 8+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
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Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Intermediate Malc Course and get 4 e-Learning Course 100% free. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning

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It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL 4 training.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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    • Managing services and service management
    • The service lifecycle
    • Service value across the different stages of the service lifecycle
    • Other key concepts.
    • The service lifecycle
    • Coordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
    • Stakeholder management and communication
    • The value of good communication and ensuring its flow across the service lifecycle.
    • The integration of service management processes through the service lifecycle
    • The impact of service strategy on other service lifecycle stages
    • The value of a service lifecycle perspective when designing service solutions
    • The inputs and outputs of processes and stages in the service lifecycle
    • TThe value to business and the interfaces of all processes in the ITIL service lifecycle.
    • Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
    • How the service design package provides a link between service design, service transition and service operation
    • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
    • Implementing and improving services, using key sources of information for identifying the need for improvement
    • The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.
    • Governance
    • Organizational structure, skills and competence
    • Service provider types and service strategies.
    • Measuring and demonstrating business value
    • Determining and using metrics
    • Design and development of measurement frameworks and methods
    • Monitoring and control systems
    • Use of event management tools to increase visibility of the infrastructure and IT service delivery.
    • Implementing service management
    • Assessing service management
    • Improving service management
    • Key considerations for the implementation and improvement of both the service management
    • Key considerations when planning and implementing service management technologies

Course Details

  • This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. You'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using a case studies approach to learn the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

    ITIL Expert qualification would benefit candidates in the following IT professions or areas:

    • Key concepts of the service lifecycle
    • Communication and stakeholder management
    • Integrating service management processes across the service lifecycle
    • Managing services across the service lifecycle
    • Governance and organization
    • Measurement
    • Implementing and improving service management capability

    Upon successful completion of the education and examination components related to this qualification, candidates of below profile can expect to gain different competencies:

    • IT Managers
    • Chief Information Officers
    • Senior IT Managers
    • IT Operations Practitioners
    • IT Professionals
    • Supervisors
    • IT Development Practitioners
    • IT Professionals

    ITIL® MALC/Expert certificate requires a minimum of 22 credits from ITIL qualification or complementary certs: 17 credits from any selection of Foundation and Intermediate modules or complementary qualifications 5 credits from the MALC module.

    A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you have in IT processes.

    If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as defined. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT service management.

    At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end-to-end. You’ll have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.

    This Managing Across the Lifecycle (MALC) focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions
    • Improved perception of IT within business
    • Improves business capability
    • Builds trust within the organization
    • Improves efficiency
    • Reduced IT security exposures
    • Brings good change management
    • Better resource utilization
    • Financial control
    • Minimizes disruption in IT services
    • Support cloud models

    ITIL Service Improvement training will be delivered by an accredited trainer using Accredited training material.

    Trainers for this batch are highly experienced professi0onals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

    They’ve delivered training for more than 5000 professionals till date.

    Their core expertise includes:

    • ITIL Consulting & Implementation
    • GAP Analysis, ISO Audits
    • Process/Service Improvement Using Lean Six Sigma
    • Process Definition, Implementation & Compliance
    • Process Hygiene (ISO 20000)
    • Quality Assurance & Program Governance

    Instructors Achievements:

    • Certified ITIL V2 Master
    • ITIL V3 Expert
    • AXELOS Accredited Trainer
    • PRINCE2 Practitioner
    • PMP Certified
    • Lean Six Sigma Black Belt
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ITIL® Intermediate MALC Certification Exam Format

  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Open Book - No
  • Exam Duration - 2 Hours
  • No. of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
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Frequently Asked Questions

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Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Intermediate MALC certification is valid for a lifetime. You don't have to renew it again and again.

We provide practice tests for the ITIL Intermediate MALC course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won't have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ITIL Intermediate MALC Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL MALC Expert training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning.

Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.