ITIL® Practitioner Training & Certification

• Applying the ITSM guiding principles

• Apply the ITSM guiding principles

• Describe the purpose and main outputs of each step of the CSI Approach
• Use the CSI Approach tools and techniques
• Apply the CSI approach to a given context

• Define critical success factors (CSFs)
• Determine key performance indicators (KPIs)
• Define a current state assessment in a given context
• Design a report in a given context
• Apply knowledge of metrics and measurement
• Analyse CSFs and KPIs

• Explain the nature, value, importance and benefits of good communication
• Explain communication principles
• Explain the purpose and value of communication tools and techniques
• Use relevant communication tools
• Apply knowledge of communications when planning and implementing improvements

• Explain the role and impact of OCM in successful improvement
• Describe the purpose and value of OCM activities
• Use relevant OCM tools and techniques to support improvement in a given context
• Apply knowledge of OCM when planning and implementing improvements

In this course, you will be introduced to the overall concepts associated with the service strategy phase of the service lifecycle, including introduction of the key principles of service strategy, and service strategy processes. Also introduction of the importance of governance and related frameworks, and learn how to examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

ITIL Service Strategy gives you direction on the most proficient method to see service management as a hierarchical capacity as well as a vital resource. It portrays the standards supporting the act of service management that are helpful for creating service management strategies, rules and procedures over the ITIL service lifecycle.

Business relationship management, demand management, budgetary management, hierarchical improvement and key dangers are among the other significant points you will learn in ITIL Service Strategy to set objectives and desires of execution towards serving clients.

Course Outline

• Introduction to Service Strategy
• Service Strategy Principles
• Service Strategy Processes
• Service Portfolio Management
• Governance
• Organizing for Service Strategy
• Technology considerations
• Implementing Service Strategy
• Challenges, critical success factors and risks

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management (ITSM).

The Service Strategy (SS) qualification would suit candidates in the following IT professions or areas:

• CIOs/CTOs
• Manager/IT audit managers
• Supervisory staff
• Team leaders
• Service Designers, Architects, and Planners
• IT consultants
• ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle

You must be ITIL® SS Certified to appear for ITIL® Intermediate Service Strategy Certification.

This ITIL Intermediate SS Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

ITIL SS can enhance the IT service organization in several ways:

• It helps an organization to understand its customer requirements and accordingly it provides the end-to-end IT service solutions for converting their business requirements into service requirement which is also used by other phases of service lifecycle
• You start treating service management as a business strategic asset
• The course is conducted in such a way that you use service management principles as a practitioner in order to develop policies, guidelines and process related to ITIL service lifecycle
• Development of market spaces, service assets, service portfolio and implementation of service lifecycle become feasible
• Enables an organization to handle costs and risks associated with their service portfolios effectively

ITIL Intermediate Service Strategy training will be delivered by our Accredited trainers using Accredited training material.

Trainers for this batch are highly experienced professionals with 12+ combined years of industry experience. They’re working in top MNCs as ITIL consultants and delivering training as freelance consultants with NovelVista.

They’ve delivered training for more than 5000 professionals.

His core expertise includes:

• ITIL Consulting & Implementation
• GAP Analysis, ISO Audits
• Process/Service Improvement Using Lean Six Sigma
• Process Definition, Implementation & Compliance
• Process Hygiene (ISO 20000)
• Quality Assurance & Program Governance

Instructors Achievements:

• Certified ITIL V2 Master
• ITIL V3 Expert
• AXELOS Accredited Trainer
• PRINCE2 Practitioner
• PMP Certified
• Lean Six Sigma Black Belt