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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accredited Axelos

ITIL® Service Transition Certification Course Overview

ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to proceed ahead with transition of an organization starting with one state then onto the next while controlling related dangers and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.

ITIL Service Transition depicts best practice in transition planning and support, change management, service resource and setup management, discharge and arrangement management, service approval and testing, change assessment and learning management. It gives direction on dealing with the multifaceted nature identified with changes to services and service management forms, averting undesired results while considering development.

Note: Appearing for the certification exams is mandatory and exam will happen on training day.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How ITIL related to operation & service management
  • ITIL roles and responsibilities
  • ITIL Operational Best practices
  • Which processes support ITIL
  • Real-Time Case Studies

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams
  • 16+ hours of live training
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from Axelos

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at
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Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

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Buy 1 Get 4 Free offer

NovelVista Buy 1 Get 4 Combo Offer:

Register for ITIL® Service Transition Certification Course and get a 100% discount for the 4 other courses. Pick any 4 of 8 Course, Choice is yours Don't miss this offer get enrolled, get Certified - #HappyLearning


Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Meet The Trainer

Mr Vikas Sharma is Accredited by Peoplecert & Axelos to deliver ITIL Service Transition training.

He is a globally recognized ITSM professional with 16+ years experience.

Vikas Sharma

Vikas Sharma

Course Curriculum

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Course Details

    • Learn how to plan and manage the limit and assets required to bundle, construct, test and convey a discharge into production
    • Learn how to provide a steady and thorough system for assessing the administration capacity hazard profile before another or changed administration is discharged
    • Learn to establish and keep up the trustworthiness of all distinguished administration resources and designs
    • Learn how to provide great quality learning and data to assist successful choices about advancing a discharge
    • Learn how to provide proficient, repeatable form and establishment systems to send discharges to test and generation
    • Learn how to check that the administration can be managed, worked and bolstered as per benefit outline
    • Align the new or changed service with the organization requirements and business operations
    • Ensure that customers/users can use the new or changed service in a way that maximizes value to the organization operations
    • Plan and manage resources so that transitions come in on time, cost and quality
    • Ensure minimum impact on current services
    • Increase customer, user and service support satisfaction

    As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years of professional experience working in IT Service Management.

    The Service Transition qualification would suit candidates in the following IT professions or areas:

    • Configuration Manager
    • Change Manager
    • Release Manager
    • Supervisory staff, team leaders, service designers
    • IT architects, IT planners, IT consultants
    • IT audit managers
    • IT security managers
    • Working professionals in ITSM
    • You must be an ITIL® Foundation certified to appear for ITIL Intermediate Service Transition certification.
    • A lot depends on your professional background, experience, the speed at which you understand ITIL and the interest you’ve in IT processes.
    • If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL-based IT Service Management.
    • At a mid-management level, with a minimum of five years of experience, you may be asked to manage processes end to end. You’ll have coordinators reporting to you, and you would be accountable for ensuring those activities in service management is compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.
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ITIL® Intermediate Service Transition Exam Format

Axelos Certificate
  • Exam Format - 8 questions based on scenarios
  • Answer Options - 5 Marker, 3 Marker, 1 Marker, 0 Marker (Distracter)
  • Exam Duration - 2 Hours
  • of Questions - 8
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - Within 5 business days
  • Close Book

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
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Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ITIL Intermediate Service Transaction certification is valid for a lifetime. You don?t have to renew it again and again.

We provide practice tests for the ITIL Intermediate Service Transaction course as well as Q&A sessions and interactive group discussions.

The amount we take is for the training and certification both. You won?t have to pay twice for one course at NovelVista.

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear forITIL Intermediate Service Transaction Certification Exam afterward.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

When it comes to ITIL Intermediate Service Transition training, we focus mostly on explaining the entire ITIL Framework to you through experiential learning. Since the ITIL framework is mainly designed to help businesses in managing risks, strengthening customer relations, establishing cost-effective practices and building stable IT environments for growth, scale and change, working with ITIL framework needs practical knowledge more than theory based ones. Hence, our expert trainers have created an amazing ITIL training delivery method that provides you with a blended learning enriched with theory and practical knowledge.