ITIL® 4 Specialist Create Deliver and Support
Trusted by 1000s of global organizations, NovelVista is the leading Accredited Training Organization (ATO) to conduct ITIL® 4 Specialist Create Deliver and Support Training & Certification Course.
- Industry Expert Trainers
- Online learning session
- Accredited Trainer
- Exam fee included
ITIL® 4 Specialist Create Deliver and Support Course Overview
Create Deliver and Support covers the integration of a number of proven areas of what we might know as ‘IT’ areas of work – from design, to build and test, launch, run and support of products and services. These areas are all central elements in the development and operations of technology systems and services that may be familiar. However, often these areas have not been built, run and integrated as seamlessly as needed to fully deliver optimum value. The core proposition of ITIL 4 is that this work is all part of a single value chain, with a variety of different types of work passing through it (value streams). From a business or customer’s perspective, the entire work is a single entity and there should not be any divisions or ‘silos’ involved in delivering it.
Note: Appearing for the certification exams is mandatory and exam will happen on training day.
What You Will Get?
Learning Outcome
After the completion of the course, the participants would be able to:
Training Calendar
English
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
Includes Training, Exam & Certification
Lifetime Access
- Self paced videos, assessments, recall quizzes, more
- For more details, reach us at training@novelvista.com
Includes Training, Exam & Certification
Course Curriculum
Understand how to plan and build a service value stream to create, deliver and support services+
- Organizational structure
- Integrated/collaborative teams
- Team capabilities, roles, competencies
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction measurement
- The value of positive communications
- Team collaboration and integration
- Workforce planning
- Results based measuring and reporting
- The culture of continual improvement
- ITSM software
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous development and integration (CI/CD)
- Information models
Know your relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams+
- Service design
- Software development and Management
- Deployment management
- Release management
- Service Validation and testing
- Change Enablement
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Know how to create, deliver and support services+
- Managing queues and backlogs
- Prioritizing work
- Buy vs build considerations
- Sourcing options
- Service integration and management (SIAM)
Course Details
What will I learn?+
- To provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools
- To provide the candidates with an understanding of service performance, service quality and improvement methods
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
Service Value System+
Target audience+
- Individual professionals continuing their journey in IT service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- existing ITIL qualification holders wishing to develop their knowledge.
Training Delivery Style+
- Provide better service to end-users
- Increases cost-efficiency
- Enhanced accountability
- Enable more flexibility
- The ability to introduce competitiveness between service providers
- For development and ownership of intellectual property
- Provide greater access to expertise across a wider range of suppliers
- Opportunity to work with upper management level
- Increases your monetary returns
- Add more value to your resume
- Showcase your expertise in Service management
- Better understanding of service integration
Pre-requisites+
Benefits+
- Training sessions in a storytelling format
- Exhibition of concepts with the help of professional examples
- Self-analysis and group discussions
- Case studies as the application of the concepts which were taught
- Vibrant presentations along with individual and team activities
- Post-training reading suggestions
Faculty+
Classroom training led by highly professional instructors, with 12+ years of industry experience and trained more than 5000 professionals with the help of high quality, tech-enabled learning laboratories is exactly what you need to fasten your pace in the corporate ladder. ITIL Foundation training will be delivered using accredited training material.
Their core expertise includes
- ITIL Consulting & Implementation
- GAP Analysis, ISO Audits
- Process/Service Improvement Using Lean Six Sigma
- Process Definition, Implementation & Compliance
- Process Hygiene (ISO 20000)
- Quality Assurance & Program Governance
Instructors Achievements
- Certified ITIL V2 Master
- ITIL V3 Expert
- PeopleCert Accredited Trainer
- PRINCE2 Practitioner
- PMP Certified
- Lean Six Sigma Black Belt
ITIL® 4 Specialist Create Deliver and Support Exam Format
Exam Format - Objective Type, Multiple Choice
Exam Duration - 90 minutes
No. of Questions - 40 (multiple-choice questions)
Passing Criteria - 70% a raw score of 28 marks or above
Closed book: Yes