Certified Agile Service Manager Training & Certification

• Why is Agile?
• The Agile Manifesto
• Agile principles
• What does it take to "be agile"?
• Exercise: Reviewing Agile values

• Scrum
• Kanban
• Lean
• ITIL/ITSM
• DevOps
• Continuous Integration
• Continuous Delivery
• Exercise: Leveraging multiple frameworks

• Definition and value
• Two aspects of Agile SM
• Agile Process Design
• Agile Process Improvement

• The elements of a process
• The 10 steps of process design

• Characteristics of an Agile Process
• How much is "just enough"?
• Minimum Viable Product

• Scrum pillars, values, and components
• Important terms

• Product owner
• ScrumMaster
• Team

• Product Backlog
• Creating user stories
• Increment
• Product backlog refinement
• Sprint Backlog
• Burndown chart

• Process Backlog
• User stories and ITSM processes
• Process increment
• Sprint Backlog (Agile SM context)
• Burndown chart (Agile SM context)
• Exercise: Writing a meaningful user story

• Timeboxes
• Release planning meeting
• Sprint planning meeting
• Daily Scrum
• Sprint Review
• Sprint Retrospective
• Definition of Done

• Process planning meeting
• Sprint planning meeting
• Strategic and process activity sprints
• The Definition of Done for process sprints
• Daily Scrum (Agile SM context)
• Sprint Retrospective (Agile SM context)

• Agile Process Improvement audits
• The Process Backlog as a CSI Register
• CSI Sprints and Plan-Do-Check-Act
• Exercise: Assessing process agility

• Agile Service Management technologies

• Aligning Agile SM and Agile software development

• Getting started with Agile Service Management

Certified Agile Service Manager course is specially designed for:

• Process owners and process designers
• Developers who are interested in helping make processes more agile
• Managers who are looking to bridge multiple practices into a DevOps environment
• Employees and managers responsible for designing, re-engineering or improving process
• Consultants guiding their clients through process improvement and DevOps initiatives
• Internal and external suppliers Process stakeholders

• Participants attending this course should have knowledge about ITIL and IT Service Management.

This CASM Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy to participate.

The key features of our training program would be:

• Training sessions in a storytelling format
• Exhibition of concepts with the help of professional examples
• Self-analysis and group discussions
• Case studies as the application of the concepts which were taught
• Vibrant presentations along with individual and team activities
• Post-training reading suggestions

Participants of this course will have a deep understanding of:

• What does it mean to “be agile?”
• The Agile Manifesto, its core values, and principles
• Agile concepts and practices including ITSM, Kanban, Lean and DevOps
• Learn about SCRUM from a product and process perspective
• Agile thinking and values into service management
• Scrum roles, artifacts, and events as it applies to both products and processes
• The two aspects of Agile Service Management
• Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
• Agile Process Design–applying Agile practices to process design projects

The Agile Service Manager training will be delivered by accredited trainers. The instructors for this course are highly experienced professionals with 16+ years of industry experience and have trained more than 7000 professionals.

Their core expertise includes:

• Successful track records as IT professionals and bringing that acumen into the classroom
• Utilizing the highest quality content and blending their real-life experiences into lively classroom discussion

Instructors Achievements:

• Our trainers hold multiple Agile and ITSM industry certifications
• They have successfully completed ITSM Academy's CASM Train-the-Trainer Program