!--New section traning calendar css -->
View Offers




Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accredited EXIN

ISO 20000:2018 Lead Auditor Certification Course in Ireland Overview

ISO 20000:2018 lead auditor certification & training course in Ireland aims towards making you familiar with the guidelines by which you can assess and improve the quality of service management processes of an ICT organization. ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO 20000-1 has now been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance

The revision was released in July 2018. From that point, certified entities enter a three year transition period to update to the new version of ISO 20000-1. Through our IT Service Management training, you’ll learn to design, analyze, and implement the requirements of an effective ITSM in compliance with the standard requirements in a step by step format. In a nutshell, explain all the processes of the ISO/IEC 20000 Information Technologies Management System Standard and provide all relevant implementations and sample works according to the institutions/organization requirements.

Learning Outcome

After the completion of the course, the participants would be able to:

  • How to deliver better and secure services using ISO 20000 regulations.
  • ISO 20000:2018 guidelines and principles.
  • Auditing and monitoring
  • Industry best practices.
  • Tools and Techniques.
  • Real-Time Case Studies.

Program Deliverables

Deliverables of this program include:

  • Study material
  • Mock Exams.
  • 24+ hours of live training.
  • Exam registration assistance
  • Case studies soft copy
  • Official courseware from GSDC

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at training@novelvista.com
Select No. of Learners
EUR 485
(Cost includes Training & Certification)
EUR 750

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Buy Get

Buy 1 Get 1 Free offer

NovelVista Buy 1 Get 1 Combo Offer:

Register for ISO 20000:2018 Lead Auditor Training & Certification in Ireland and Avail Buy 1 get 1 Course 100% free with Certification, Don't miss this offer get enrolled, get Certified - #HappyLearning

*T&C apply.


Test Your Knowledge

It will take only 2 minutes Test your skill and get up to an Extra 15% Discount on this course, Lucky participants will get Free Training.


Course Curriculum

Download brochure
    • An introduction to Service Integration and Management (ISO 20000:2018 Lead Auditor)
    • How to align multiple service providers with an organization's goal of delivering optimal service
    • How ISO 20000:2018 Lead Auditor relates to other management practices
    • ISO 20000:2018 Lead Auditor roles and responsibilities
    • ISO 20000:2018 Lead Auditor practices
    • Which processes support ISO 20000:2018 Lead Auditor
    • Real Time Case Studies
    • Elements of a ISO 20000:2018 Lead Auditor Governance Framework
    • Analysis of the Current Situation
    • Key Elements of a ISO 20000:2018 Lead Auditor Strategy
    • Design a Detailed ISO 20000:2018 Lead Auditor Model
    • Plan a ISO 20000:2018 Lead Auditor Implementation
    • Different Scenarios Supporting a ISO 20000:2018 Lead Auditor Implementation
    • Ongoing Organizational Change Management
    • Operate, Assure and Improve a ISO 20000:2018 Lead Auditor Ecosystem
    • Application of ISO 20000:2018 Lead Auditor Practices

Course Details

  • ISO 20000:2018 Lead Auditor certification is right for the people who are working in an organization that needs service integration, multiple supplier integration, vendor integration and employed as:

    • Service Managers and Practitioners
    • Service Provider Portfolio Managers
    • Process /Project/Program/Supplier/Change Managers
    • Service Level / Business Relationship Managers
    • Service / Process Architects
    • Business Change / Organizational Changer Practitioners
    • ISO 20000:2018 Lead Auditor consultants
    • There is no mandatory pre-requisite to register for this certification course. Ideally 2 years of IT industry experience is recommended.
    • Standard cost for ISO 20000:2018 Lead Auditor training & certification course is EUR 750 per participant.
    • You can drop your query via. an email or you can call us for current discounted rates.
    • A lot depends on your professional background, experience, the speed at which you understand Information Technology and Service Management and the interest you have in ITSM.
    • If you are entry-level or have a couple of years of IT experience, you can expect to be hired in Service Integrator Role or Service Manager. ISO 20000:2018 Lead Auditor Consultant ensures that if the services are outsourced to multiple suppliers then how to integrate multiple suppliers to maintain continuous service delivery also they are responsible to design end to end service processes as architecture
    • ISO 20000:2018 Lead Auditor Consultant is one of the important personals in the organization, they work with upper management level and after a certain experience, they enter in an upper management position.
    • Provide better service to end-users
    • Increases cost-efficiency
    • Enhanced accountability
    • Enable more flexibility
    • The ability to introduce competitiveness between service providers
    • For development and ownership of intellectual property
    • Provide greater access to expertise across a wider range of suppliers
    • Opportunity to work with upper management level
    • Increases your monetary returns
    • Add more value to your resume
    • Showcase your expertise in Service management
    • Better understanding of service integration

    This ISO 20000:2018 Lead Auditor Certification focuses on experiential learning. The material of this course is divided into 60-90 minutes of interactive sessions.

    Not only this, if you are participating, expect yourself to get indulged with interesting group activities. By this, you will get a chance to put the theory into action.

    This training will be nothing like any ordinary training you imagine. We follow a vast range of creative methodology which will allow you to wrack your grey matter and boost your energy up to participate.

    The key features of our training program would be:

    • Training sessions in a storytelling format
    • Exhibition of concepts with the help of professional examples
    • Self-analysis and group discussions
    • Case studies as the application of the concepts which were taught
    • Vibrant presentations along with individual and team activities
    • Post-training reading suggestions
Register Now

ISO 20000:2018 Lead Auditor Certification Exam Format

ISO 20000 Lead Auditor
  • There will be a multiple-choice exam of 40 marks.
  • You need to acquire 26+ marks to clear the exam.
  • If you fail, you can retake the exam after one day.
  • In case Participant does not score passing percentage then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Closed book 

Would you still like more info about ISO 20000:2018 Lead Auditor?

Book a 10-15-minute Session with our Learning Advisor

Learning Path

Learning Path

Our Accreditations

Upskilling Professionals of Leading
Organizations Worldwide


Participants From

NovelVista has trained and certified professionals from all major organizations. Some of them are..

What Our Participant Say

Frequently Asked Questions

The amount we take is for the training and certification both. It actually includes 3 certifications: Business Continuity Management Systems - ISO 22301:2019, IT Service Management Systems - ISO 20000:2018, and Information Security Management Systems - ISO 27001:2013. So at the cost of one training, you?ll end up bagging 3 certifications in total!

Of Course! How else will you go through the topics you heard about then? We provide hard and soft copies of the entire study material to you right after the training session!

ISO 20000 Lead Auditor certification is valid for a lifetime. You don't have to renew it again and again.

We provide practice tests for the ISO 20000 Lead Auditor course as well as exciting ISO 20000 quiz sessions and interactive group discussions.

We keep arranging lucrative discounts for our previous participants. Drop a query regarding this and one of our executives will inform you regarding this right away!

If you are stuck or in another city or not being able to make it to our classroom for any reason, you can attend our virtual training sessions from home and appear for ISO 20000 Lead Auditor Certification Exam afterward.

There are a lot of open positions for ISO 20000 Lead Auditors in various sectors just in India. So it goes without saying, once you are done with your ISO 20000 Lead Auditor certification, you will come out with flying colors.

We have ISO 20000 Lead Auditor Sessions every weekend.

Request for Training


* Your personal details are for internal use only and will remain confidential.


Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

Contact Us

For any queries please share your contact details and the team will reach out to you soon.

About Us

Our ISO 20000:2018 Certification in Ireland has been proved to be the best IT Service Management Certification provider globally. We have curated our course structure with the help of accredited trainers inside our classrooms. You will get mentors who are highly knowledgeable professionals with 16+ years of industry experience and have trained more than 7000 professionals. They have 17+ years of expertise in IT Service Management along with user experience abided by the standards of ISO/IEC 20000. They have mastered management intelligence along with the code of practice for IT Service Management.