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Key Features

  • Industry Expert Trainers
  • Accredited Trainer
  • Online learning session with live instructor-led training
  • Exam fee included

Accredited By

Accredited GSDC

ITSM Foundation: ISO/IEC 20000:2011 certification Overview

GSDC’s  ITSM Foundation: ISO/IEC 20000:2011 certification is a globally recognized credential that gives your expertise in the ISO/IEC 20000:2011 standard for IT Service Management (ITSM).Our certification program not only provides training but also equips you with the practical skills to implement and manage IT services effectively.By successfully passing the ISO/IEC 20000 Foundation exam, you demonstrate your proficiency in ITSM principles, processes, and industry best practices. This certification showcases your ability to align IT services with business objectives, delivering exceptional value to customers.

This training equips you with the necessary tools to ensure the highest level of service quality.ITSM plays a vital role, making the NovelVista ITSM Foundation: ISO/IEC 20000:2011 certification a valuable asset.Whether you're an IT professional seeking to expand your knowledge or an organization striving to enhance service delivery, our certification program enables you to excel in IT service management and drive success.

Learning Outcome

After the completion of the course, the participants would be able to:

  • Learn the principles of ISO/IEC 20000:2011 standard.
  • Apply effective IT service management practices.
  • Align IT services with business goals.
  • Provide valuable services to customers.
  • Evaluate and audit IT service management systems.
  • Enhance service quality and ensure compliance.
  • Boost organizational service delivery capabilities.

Program Deliverables

Deliverables of this program include:

  • Study Material.
  • Mock Exams.
  • Exam registration assistance.
  • Case studies soft copy.
  • Official courseware from GSDC.

Training Calendar

Lifetime Access
  • 8-10 Hours of self-paced videos, assessments, recall quizzes, more
  • Course fee inclusive of exam fee
  • For more details, reach us at training@novelvista.com
Select No. of Learners
CHF 263
(Cost includes Training & Certification)
CHF 350
1

Other Training Options

If open batch schedule doesn't suit you, other training options offered by NovelVista are as follows:

Course Curriculum

    • Basics of managing IT services
    • Understanding the service management system
    • Benefits of IT service management
    • Framework and core concepts of ITSM
    • Introduction to Management Systems
    • Defining the scope of the IT service management system
    • Process areas of the ITSM system
    • Policy development and roles
    • Planning for the service management system
    • Service catalog and risk management
    • Budgeting and resource management for services
    • Assessing risks and service reporting
    • Documentation and records in ITSM implementation
    • Supplier management and service level management
    • Understanding the service management boundary
    • Overview of service delivery processes
    • Managing service levels and reporting
    • Ensuring service continuity and availability
    • Budgeting and accounting for services
    • Capacity management and information security
    • Links between relationship processes
    • Supplier management and business relationship management
    • Problem-solving procedures and their connections
    • Incident and service request management
    • Problem management
    • Control procedures and their connections
    • Change management, configuration management
    • Release and deployment management

    Course Details

      • The basics of IT service management
      • How to apply effective practices in managing IT services
      • How to align IT services with business goals
      • Deliver valuable services to customers
      • How to assess and audit IT service management systems
      • Improve service quality and ensure compliance.
      • This course is open to anyone interested in IT service management.
      • No specific educational or professional background is required.

      Basic understanding of IT concepts and terms. Familiarity with business objectives and processes.

      Willingness to learn and apply IT service management principles.

      After completing this course, you can expect to get the following:

      • Gain a recognized certification in IT service management.
      • Improve your career prospects and job opportunities.
      • Learn practical skills to effectively manage IT services.
      • Stay up to date with the best practices in IT service management.
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ITSM Foundation: ISO/IEC 20000:2011 certification Exam Format

Certified PMO Professional
  • Exam Duration - 90-minutes exam.
  • No. of Questions - 40 MCQ (multiple-choice questions)
  • Passing marks: 26 out of 40. 65% is needed to pass.
  • In case the participant does not score the passing percentage, they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.es should Tick against only one correct answer in Multiple Choice Questions.

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What Our Participant Say

Frequently Asked Questions

The Certificate in ITSM Foundation: ISO/IEC 20000:2011 from NovelVista can significantly boost your career in the field of IT service management. It provides you with the necessary knowledge and skills to effectively implement and manage IT services, align them with business objectives, and deliver value to customers. This certification is globally recognized and demonstrates your expertise in ITSM principles and best practices, giving you a competitive edge in the job market.

Completing the training and earning the Certificate in ITSM Foundation: ISO/IEC 20000:2011 from NovelVista will greatly enhance your job prospects in the IT service management domain. Employers value candidates who possess this certification as it validates their understanding of the ISO/IEC 20000:2011 standard and their ability to effectively manage IT services. It opens doors to a wide range of job opportunities in various industries that rely on IT service management.

Yes, you can! The training for ITSM Foundation: ISO/IEC 20000:2011 is designed to cater to individuals with varying levels of experience. It is suitable for both beginners who are new to IT service management and professionals who want to enhance their skills and knowledge in this field. The training provides a comprehensive understanding of ITSM principles, processes, and best practices, allowing you to start building a solid foundation in IT service management.

After completing the training and earning the Certificate in ITSM Foundation: ISO/IEC 20000:2011 from NovelVista, you can expect a wide range of job opportunities in the field of IT service management. Some potential job roles include IT Service Manager, IT Service Delivery Manager, IT Process Manager, IT Service Desk Manager, IT Service Coordinator, and IT Service Analyst. These roles can be found in organizations of all sizes and across various industries.

Yes, the Certificate in ITSM Foundation: ISO/IEC 20000:2011 from NovelVista is highly recognized and valued by employers worldwide. It signifies that you have successfully completed the necessary training and demonstrated your knowledge and understanding of the ISO/IEC 20000:2011 standard for IT service management. Employers in different industries actively seek professionals with this certification as it assures them of your expertise in implementing and managing IT services effectively.

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Why Choose NovelVista?

As an Accredited Training Partner, We have gained recognition over the years in professional training certification in the IT industry such as ISO, PRINCE2, DevOps, PMP, Six Sigma, ITIL, and many other leading courses.

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About Us

GSDC’s  ITSM Foundation: ISO/IEC 20000:2011 certification is a globally recognized credential that gives your expertise in the ISO/IEC 20000:2011 standard for IT Service Management (ITSM).Our certification program not only provides training but also equips you with the practical skills to implement and manage IT services effectively.By successfully passing the ISO/IEC 20000 Foundation exam, you demonstrate your proficiency in ITSM principles, processes, and industry best practices. This certification showcases your ability to align IT services with business objectives, delivering exceptional value to customers.

This training equips you with the necessary tools to ensure the highest level of service quality.ITSM plays a vital role, making the NovelVista ITSM Foundation: ISO/IEC 20000:2011 certification a valuable asset.Whether you're an IT professional seeking to expand your knowledge or an organization striving to enhance service delivery, our certification program enables you to excel in IT service management and drive success.