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Digital Transformation Maturity Model Explained



Last updated 22/07/2021

Digital Transformation Maturity Model Explained

The digital revolution brings huge changes and threats, affecting each industry. Correspondence Service Providers (CSPs) can grasp huge development openings by looking past the network. Simultaneously, commoditization and digitalization of network administrations have made a direness to drastically rearrange and change the proficiency of existing businesses. 

To help TM Forum individuals exploring this complex advanced change venture, driving CSPs and worldwide consultancies have cooperated in a coordinated effort task to build up the conclusive broadcast communications industry-standard Digital Maturity Model (DMM) and a bunch of key vital KPIs.

Digital Maturity Model (DMM)

TM Forum's Digital Maturity Model offers a pragmatic way to deal with change. It has been made throughout the span of numerous months by industry thought-pioneers. CSPs, technical organizations, and global advisory firms have pooled their insight and experience to make a model that can be utilized to distinguish conceivable speculation needs and deal with the excursion itself, bit by bit.

The DMM model is divided into six dimensions:

Customer –

Giving an encounter where clients see the association as their computerized accomplice utilizing their favored channels of cooperation to control their associated future on and disconnected.


Spotlights on how the business changes or works to build its upper hand through advanced activities; it is implanted inside the general business system.


Supports the accomplishment of the digital methodology by assisting with making, measure, store, secure, and trade information to address the issues of clients easily and with low overheads.

Operations –

Executing and advancing cycles and assignments by using computerized advances to drive key administration and upgrade business proficiency and adequacy.

Culture, People, and Organization

Characterizing and building up a hierarchical culture with administration and ability cycles to help progress along the advanced development bend and the adaptability to accomplish its development and development targets.


Assesses the association's capacity both deliberately and operationally to morally and viably use information and data resources to expanding business esteem.

Now let’s look at the levels of technical evolutions we can achieve through this model:

Levels of Technology Evolution

Like some other powerful creature, business is continually advancing. Four degrees of innovation cross with and weave through the client lifecycle, and organizations need to travel through each of the four of these levels to accomplish genuine change. One thing stays valid all through: the client remains concentrated at all times.

1. Core Functionality

The business has customarily run on paper and accounting pages. The primary degree of operational and advertising development is digitizing some interior cycles (like accounting, inventory management, and so on) and getting a handout (static) site. Basically, creating a center advanced foundation to control the brand insight for clients and clients.

2. Expanded Functionality

The second degree of business tasks and promoting development centers around siloed effectiveness (e.g., production, as well as inventory, is digitized, the site incorporates reliably distributed web journals, a client relationship director is utilized to help deals, and so forth) and extended data on the site (downloadable PDFs, FAQs, extra pages, and so on) Note that at this level, bookkeeping may not interface with production, the inventory may not connection with deals, the site may not gather client data, there might be no digital promoting to customize the purchasing venture.

3. Integrated Functionality

The third degree of business is about modernization, stage mix, and improvement by utilizing and future-sealing innovation ventures — the IoT, advancements in gear, and rivalry driving new procedures for ideal omnichannel brand insight. Cutting edge business is pushed through customized client connections at scale, smoothed out client encounters, and self-administration alternatives (entrances, cites, and so on) to serve the client. Brand experience is raised through computerized promoting, continuous information for prescient investigation and educated dynamic, versatile applications, and APIs guaranteeing imperceptible innovation for clients and clients. This is the place where the acknowledgment of different objectives happens: market mindfulness with recognized aptitude, compelling effectiveness at all periods of the (purchasing and) client lifecycle, all day, everyday backing of the IT climate.

4. Elevated Functionality

The fourth degree of business utilizes cloud advances, remembering for a cross breed model (which remembers for premises frameworks), for security, and fast element arrangement. Network safety, information administration, ace information the board, and encouraged information move are keys to "nothing new." 

All through all degrees of business, the client is served at each touchpoint of their lifecycle with your organization.


Once the Digital Transformation Maturity model is crystal clear to you, you will have no trouble making the employees of your organization understand and achieve your digital transformation goals soon.

Want to learn more about Digital Transformation? Apply to our Digital Transformation Officer training sessions, and learn them all!

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About Author

NovelVista Learning Solutions is a professionally managed training organization with specialization in certification courses. The core management team consists of highly qualified professionals with vast industry experience. NovelVista is an Accredited Training Organization (ATO) to conduct all levels of ITIL Courses. We also conduct training on DevOps, AWS Solution Architect associate, Prince2, MSP, CSM, Cloud Computing, Apache Hadoop, Six Sigma, ISO 20000/27000 & Agile Methodologies.



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