Last updated 27/07/2021
During its yearly Ignite Conference, Microsoft declared Azure Communication Services (ACS), a completely overseen correspondence stage. The contribution is at present out for public preview.
The new Microsoft offering on Azure uses a similar organization that powers Microsoft Teams. Developers can include voice and video calling, talk, and SMS instant message capacities to portable applications, work area applications, and sites through engineer benevolent APIs and SDKs. Besides, it additionally permits engineers to take advantage of other Azure administrations, for example, Azure Cognitive Services for interpretation, conclusion examination and that's just the beginning. Note that all correspondences between ACS, applications, and sites are being encoded to meet security and consistency needs, for example, HIPAA and GDPR.
Other cloud merchants Google and AWS offer comparable highlights as ACS. AWS, for instance, offers a few administrations like Amazon Connect, Contact Lens, Notification Services, and PinPoint, while Google keeps on extending Contact Center AI. Moreover, SaaS organizations like Twilio and MessageBird offer a comparative arrangement of center highlights.
Scott Van Vliet, corporate VP, Intelligent Communications, expressed in an Azure blog entry reporting ACS:
“Our goal is to meet businesses where they are and provide solutions to help them be resilient and move their business forward in today's market. We see rich communication experiences – enabled by voice, video, chat, and SMS – continuing to be an integral part of how businesses connect with their customers across devices and platforms.”
And Constellation Research Inc. analyst Holger Mueller stated to InfoQ:
“A key component for next-generation applications is the connection to the channels, where people communicate - phone, chats, SMS, email, etc. It's an overdue move from Microsoft to empower developers to use native Azure services to build the communications capabilities into their next-gen Apps.”
Developers can evaluate the ACS APIs for voice, video, and visit through examples gave in GitHub. APIs and SDKs for SMS and phone backing will follow in October. Finally, documentation and direction are accessible on the landing page.
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