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Comparing ITIL vs COBIT vs ISO 20000: Unveiling the Key Differences



Last updated 29/05/2023

Comparing ITIL vs COBIT vs ISO 20000: Unveiling the Key Differences

An association, now and again, needs to settle on choices with respect to which structure or standard is the most appropriate for its business: ITIL vs COBIT vs ISO 20000? There are boundaries like the idea of the business (IT or non-IT), size, the unpredictability of the association, assets, IT use, and so on. 

This article clarifies, thinks about, and delineates the significant highlights and qualities of these three systems/guidelines. It additionally helps organizations that have received a couple of these systems/principles to conclude whether to actualize the remaining framework(s).

What is COBIT (Control Objectives for Information and related Technology)?

COBIT Version 1.0 was discharged in 1996 by ISACA (a not-revenue driven association in the USA). From that point forward, ISACA has discharged five variants of COBIT, the most recent in March 2019 – COBIT 2019. The ongoing arrival of COBIT covers regions like a hazard in IT (money related, business progression, and consistency), the incentive in IT, IT administration systems (structure, benefits acknowledgment, chance and asset streamlining, chance administration, straightforwardness, and responsibility, and so forth.). The COBIT system encourages the usage of SOX (Sarbanes Oxley Act). What's more, it remembers rules for standards, frameworks, data stream, rules, and so on.

As a rule, COBIT is the accepted standard for administering and overseeing IT for an undertaking; it is an open system that gives chiefs, inspectors, and clients with a lot of measures, markers, and best practices to help them in utilizing IT in the most ideal way. These measures, markers, and best practices depend on the idea that IT is fundamental to oversee exchanges, data, and information so as to be fruitful. It furnishes top administration with authoritative structures and procedures that guarantee that the association's IT continues and broadens the association's methodologies and goals.

COBIT can be utilized by directors answerable for IT administration to contrast their exercises and norms so as to survey IT tasks. Be that as it may, the significance of every norm/structure relies upon the particular setting of the organization, for example, size, its general significance, and the multifaceted nature of frameworks. A possible entanglement of such broad IT administration measures is that they can advance resoluteness and organization.

What is ITIL?

ITIL is a worldwide system for best practices for service management in an IT association. It is intended to guarantee that a successful, proficient, adaptable, facilitated, and incorporated framework for government and management is built up and consistently improving in the association. The ITIL Service Value System encourages the reconciliation and coordination of different hierarchical segments and exercises and gives a solid, bound together, esteem centered course for the association. The advantages of embracing the ITIL system are:

  1. improved quality of IT services
  2. a holistic view of delivering product and services
  3. easy working with Agile, Lean, and DevOps
  4. helping the business compete in the modern digital world
  5. supporting the organization with digital transformation


What is ISO 20000?

The ISO 20000 standard is a service management (not just IT service management) standard, and consequently can be utilized by any association that is into any sort of administrations. Along these lines, ISO 20000 has a more extensive degree for use than both ITIL and COBIT, as it very well may be utilized by associations that are into administration the executives other than IT. Attributes of the standard include:

  • It is systematic and comprehensive.
  • It has been proven in many industries and organizations in various sectors.
  • It integrates with ISO 27001, ISO 9001, and other management standards.

On the off chance that the association needs, it can set itself up for the ISO 20000 accreditation review. This offers the organization the chance to acquire the global confirmation that recognizes that the association conforms to the norm. Regularly, it takes four to a half year to execute ISO 20000 out of an association.

Learn more about the latest ISO 20000 revision in the Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed.

ITIL vs COBIT vs ISO 20000 Comparison

In the table below, you’ll find the three standards and frameworks compared.


Make a Conscious Decision

ITIL and COBIT are frameworks, and ISO 20000 is standard. COBIT is called an “umbrella framework,” and hence, implementation of COBIT makes the implementation of ITIL smoother.

An association needs to organize thinking about which of these three substances will take care of its business issues, and afterward start execution in like manner. In view of the business targets of an association, partners need to settle on a cognizant choice with regards to which of the over three ought to be received by the IT organization, and in which request.

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About Author

NovelVista Learning Solutions is a professionally managed training organization with specialization in certification courses. The core management team consists of highly qualified professionals with vast industry experience. NovelVista is an Accredited Training Organization (ATO) to conduct all levels of ITIL Courses. We also conduct training on DevOps, AWS Solution Architect associate, Prince2, MSP, CSM, Cloud Computing, Apache Hadoop, Six Sigma, ISO 20000/27000 & Agile Methodologies.



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